Juniper Village at Preston Hollow

Food is mediocre. Bad or non existent communication between aides and nurse. We moved out. When asked for corporates phone number...I was told no one at Juniper had it....looked it up on internet. Gave them a call. They were very receptive to my complaints and concerns. No hot water for over 30 days. Told to shower in another room...

Only challenge has been the water pressure is weak. They have been working on it and it has improved. Initially it was bad. Could barely take a shower or get the shampoo rinsed out of her hair.

It was a good experience and I would recommend to others.

We chose Juniper Village because of the room sizes and the flexibility of care. The staff is certainly very friendly and competent.

It was a good option for my dad because they do not do background checks. My dad has a misdemeanor we are trying to get thrown out but it kept him out of other facilities. I'd have picked another location if I had the choice. I would recommend the assisted living to others but not the memory care. My dad is in memory care.

So many of staff here have been with the community for many years! The Chef has been there 15 years! You know the food is good if he is still there. The Med Tech has been there 9 years! The care staff, I saw some had been there over 10 years. All in all, friendly, caring and great care.

The decision to move to Juniper Village at Preston Hollow has made a remarkable improvement in my sister's life. The staff has been so supportive and helpful. She is very happy and is enjoying herself. I feel comfortable knowing she is with people I trust to watch over her. She is enjoying the food and personal treatment. Her room is kept clean and the staff was very helpful during her move in. Communication with the staff has been very good. I would recommend this facility to others.

With the care services - the physical and occupational therapy that was paid extra by our family was excellent, they were great. However the care provided by the community was the opposite. We had pulled our loved one our early due to being sent to the hospital twice and on the second trip the hospital told us to find a different option for our loved one - that spoke volumes to us since our loved one pretty much digressed upon move in. With the meals our loved one had issues with constipation - they weren't the healthiest and did not have a good variety.

We have been very pleased with Juniper Village at Preston Hollow, they get all 5 stars. What sticks out most about the facility is the friendly staff and they take excellent care of their residents.

This community is always very clean they do a really good job with that and all of the staff members are good people. What we have seen of the meals they look to be fine. Bingo is a big thing here and [name removed] is their activities coordinator who does a lot of things to really get the residents included. They are about at 50% capacity and the facility coordinator [name removed] is so sweet and is very engaged and has been helpful with the process. We would absolutely recommend this community to other families.

We felt very comfortable having Mom there, and she felt good there as well.

From my heart and soul, I’m sharing this review so the world will know how Juniper has changed my friend’s life. She’s in her late eighties and suffers from Parkinson’s, critical stage dementia, blindness and COPD. The triage of compassionate medical personnel and caregivers is truly beyond my expectations. Not only was the on-boarding a flawless experience for my friend, but every day that I visit her I see joy, delight, and an eagerness to socialize with other residents. Her sparkle is back and her attitude is pure happiness. Comfortable seating alcoves, beautifully crafted meals (served on glass plates with cloth napkins!!), well-designed resident rooms, and activities designed to help her thrive are refreshing and obviously working. Kudos to our PFM advocate, [name removed]. and the Juniper team for improving my friend’s life beyond measure – she’s in the most trusted care I could have hoped for.

The directors were superb in their knowledge of what my mom needed to feel comfortable. The support staff, to include the activities director, went up and beyond to showcase the benefits of the center. The center was clean and the food menu was tailored for quality. Each room could be adjusted to fit one desires and the price for what one receives is substantial. I strongly recommend this assistant living to put your love ones.

Less sitting areas,less dog friendly and smoke friendly,great alcove room

Very pleased with our Mom’s experience so far. Juniper met all the needs we were looking for . Good location, beautiful and homey campus, good staff and other amenities to help her feel at home and well cared for. The welcome, the day she moved in, was warm, sincere and helpful for her to transition from her home. We appreciate the encouragement to always call if we have questions. We are impressed with Juniper’s style of management, corporate and local.