Vitality Living Preston Hollow

I recently had the pleasure of visiting Vitality Assisted Living, and I must say it left a lasting impression. The staff members at Vitality are true gems. They go above and beyond to ensure residents feel valued and cared for. Their dedication and compassion create a sense of family—a true community where everyone looks out for one another. Vitality Living’s mission is to eliminate stereotypes of aging. They empower residents to make choices and create an environment where everyone can thrive.

In summary, Vitality Assisted Living is more than just a place to reside—it’s a vibrant community where seniors can be themselves, live purposefully, and experience a profound sense of belonging. If you’re seeking a supportive and engaging environment for yourself or a loved one, I highly recommend considering Vitality Assisted Living. Independence with Support: Vitality Assisted Living strikes the perfect balance between independence and personalized care. Engaging Activities: The community buzzes with life! Residents have access to a variety of engaging activities, from fitness classes to social gatherings. Maintenance-Free Living: Forget about property taxes, utilities, and home repairs. At Vitality, residents can focus on what truly matters: enjoying life. The community takes care of everything, allowing seniors to indulge in leisure activities, make new friends, and explore their passions

Nestled amidst the vibrant heart of Dallas, Vitality Living Preston Hollow is more than just a place to reside—it’s a haven of care, community, and contentment. Here’s why I think it’s exceptional: Expert Staff: Our trained team ensures your loved ones receive top-notch care. Spacious Apartments: Residents enjoy roomy one-bedroom apartments, meticulously maintained and spotlessly clean. Engaging Activities: Our memory care unit keeps minds active with pickleball, puzzles, and creative pursuits. Balconies offer fresh air and scenic views. Delicious Dining: [name removed] in the kitchen ensures meals are not just nourishing but delightful.

The everyday caregivers were very nice but the administration were unhelpful, unsuportive and clearly cared about filling the rooms, but lacked the support once those rooms were filled.

Our loved one has made the transition from independent living to assisted living well in this elegant, clean, friendly and safe environment. We could not be more pleased. Our loved one tells us all the time that she loves her new home. Than you, Crystal Creek.

Constant Flux in care staff. Always short staffed. Front desk often unattended and phones unanswered. Asst living director position continually changing or left unfilled. Client never attends activities as no one reminds, encourages or prompts when time. No creative programs to meet needs across interests. If client wasn't opposed to change, would move immediately.

I would recommend the community to others for their loved ones. They do a really good job in caring for the residents. The admissions manager is fabulous, and has been able to continue to follow up with my loved one and their care. There are three meals served daily. The community is able to accommodate the residents in where they eat, whether that be in the dining room or in their own room.

I say a double 5! Most of the staff that comes in are perfect. Then we have a few other staff members that seem a little bothered. When I push the button, sometimes its a few minutes and sometimes that is over 10 minutes waiting for help.

My Mom was recently admitted for skilled nursing care & rehab (physical, occupational, and speech therapies). The wound care doctor basically never saw her, however, the nurses on duty took great care to treat the wound. Severe lack of communication between physicians that make rounds and the nursing staff and rehab team. Literally lost 3 weeks of meaningful rehab due to communication break down. The food was marginal and often arrived cold (there were times she was not served food at all). Wait times after pressing call button unacceptable (possible labor shortage). Contract CNA’s were not vested and appeared annoyed when asked for assistance. Attention to sanitation, when handling our loved one, was addressed at our request. This is a beautiful facility with so much potential. Better communication could have made a world of difference. Again, nursing staff was great and went out of their way to support our Mom. She loved the activities.

Loved one was recently at this facility for rehab. Our experience was really bad. Lack of attention bordered on neglect. Long wait times for assistance after ringing call button. Nursing staff great, but CNA’s uninterested in helping patients, made our loved one feel like an imposition. Sanitation was an issue too; CNA’s did not always change gloves between patient rooms and masks not always worn either. Beautiful facility with lovely patient activities, but definitely has staffing issues.

DO NOT USE THIS FACILITY

Our mom passed away here after falling as workers tried to put her in a wheelchair. She was in the previous place for several years but needed more care. Not a good place obviously.

We moved my mom to Crystal Creek into the assisted living about 4 months ago and we are so happy that we did! My mother loves the caregivers and has met so many friends (this was a problem at the last facility) because the activities team works to get the residents involved. She loves the food and has fun with all of the outings. For us the biggest plus was communication is no longer an issue. When we call, we get a prompt response from the Director. Something that seems impossible at other communities. We wished we would have moved her here first but so grateful that we found the best place.

We have had an issue getting ahold of the staff, the communication between the staff and is not good. The rooms are good, the food is good and they offer a good variety. I would not recommend this facility to others.

Two of my dear friends moved into the Assisted Living at Crystal Creek around the first of the year and have had nothing but rave reviews for the staff, the food and physical surroundings. They said one of their favorite things, is that it is a medium sized campus, and as such fosters a more intimate and quaint atmosphere that allows friendships to flourish.

I was a little hesitant on the move for my grandmother with everything going on. Crystal Creek took the time to inform me of the visitation rules and policy for covid they are really on top of everything. She is happy and safe and is loving the food.

I was really impressed with the time they took to answer all my questions. Mom and Dad are settled and very happy with the care and the food.

My mom moved to Crystal Creek Assisted Living after being in Rehab, This has been a great transition for her. It has allowed her to have a little independence and still have assistance as needed for Medications and Meals. Thankful for the staff that has been very helpful in assisting us thru this transition.

My husband was in the rehab part of Crystal Creek for one week and he did not get the attention he needed for his condition. One of the things that bothered me was they don't provide filtered water. They are serving the patients tap water and I find this to be very unsanitary. I wouldn't recommend this facility if your loved one needs to be attended to more often that every few hours.