Iris Memory Care of Nichols Hills

Initially all seemed great. I received a phone call about first fall. She was given a wheelchair to use instead or in addition to her walker and when she tried to sit the chair wheeled away from her. She was ok then. No other communication when i went on vacation, phone was active and i was listed as emergency contact. When i went to pick her up at the end of her stay, i didn't recognize her. I arrived at 11:10 AM, her left side of face was swollen and purple down her neck. The nurse was sitting on the left and said she was going to call me soon, but she fell last night sometime. She didn't know how she fell. As i was packing her stuff, she went to the bathroom. Her left thigh up to her hip was swollen and purple as well and her feet and both legs were swollen. I made them take xrays. We got home, mom felt nauseous, we had to call an ambulance to take her to the hospital. There 4 days. Came home, no energy like previous, nurses helping, no improvement, on hospice and then she died.

My LO seems happy there. I have issues with housekeeping/laundry services. They seem to be short staffed with aides especially on the weekends. I do think the directors are working on getting these issues resolved so they never happen again.

Staff is wonderful. Move in was very easy. There is always an open line of communication. My father sometimes, most of the time, likes the food. But sometimes he doesn't. I think that's just a thing. The only thing I would say is this: this particular Iris location does not have a support group. I believe the Iris further north of the city does. I would like to see one at the N. May location. My Mom could really benefit from such a program. Driving further North for her is not an option.

If there is anything such thing as an award for Assisted Living & Memory Care then they should definitely win in at least 10 of 10 categories!!!Lol If my Mom ever gets to the point where she needs placement I would definitely feel comfortable putting her here

The commitment to excellence caregiving stood above the normal expectations. The attentiveness and the willingness to listen and provide helpful feedback was outstanding. Facilitate was clean, dinning and the patients rooms. Outstanding service.

I don't know much about the meals, though my sister said she tasted some of the food to try and get Mom to eat it and she said it was good. Everything else has been great, especially the staff. They went over and beyond to help Mom, and us. ALL of the workers were sweet and patient with her, even when she was at her worst. We couldn't have asked for better care for her.

My husband is a resident here and he loves it! He’s very well cared for. His room and bathroom are always clean. The staff is professional and friendly to everyone. It’s clean, doesn’t smell when you walk in, with a home environment. Activities are well thought out and twice a day. The food is really good with well planned nutritionally balanced meals. My husbands happy and content and so am I..

I am recommending Iris Memory Care of NH based on my current experience with IRMC of Edmond. My Dad has been at the Edmond location for four months. My family and I have been very pleased with the care and compassion that they have provided. The programming and philology has made a difference in his quality of life. The staff goes above and beyond when communicating with us about his care and any concerns that we may have.

Storey Oaks Oklahoma City gets all 5 stars, we have been very happy with them. We chose this facility because of the price mostly. It was the most doable for my mom and the location was close to her. Also the director was very compassionate and knowledgeable.

We chose Storey Oaks because it was easy to get into, it is very convenient to our home, and I just liked the look of the facility and the rooms. The staff is easy to work with and help you get things done. I would recommend this facility to others.

I think it was a good place. My dad was rapidly declining and had hospice care, so he had extra help. But there were a lot of residents that were up and walking around, and they had a lot of activities going on. So it looked like it would be a good place for people with their faculties still about them. The staff were really nice. They were really nice to the residents as well. I was a little upset with the weekend crew, because they admitted they didn't know the people well since they don't normally work there. But they had their own chef, and it looked like they put out nice meals. I think it was a good facility overall. And they were able to work with me on the cost beyond the number that they originally gave me.

Storey Oaks has taken good care of my loved one. This was my only choice, and it has been okay. The front desk staff is good, and the caregiving staff is understaffed. The marketing person that I worked with is no longer there and this was after a short amount of time.

The staff is very friendly and helpful and they have lots of activities available for the residents to participate in. Just make sure you label your belongings because sometimes they come up missing

It seems like a very nice place. From what I have heard from my son and daughter-in-law my loved one enjoys the community. The staff are good and the community is clean. They are allowing our loved one to walk around on a circle path.

I do not recommend this facility, I researched 8 different facilities and was highly impressed with Story Oaks. After a week she was calling us afraid, and when we visited her room was a mess and sheets were missing. We made a list of things that we wanted to be fixed in the room and it was never done. After 30 days we decided to pull her out of the facility, and moved her into a new facility, and is doing amazing.

We have been very pleased with Storey Oaks, our first impression was that it was very neat, clean and well organized. The staff members have been very good, and from what we have seen the activities seems to be good as well.

This review is during COVID. From our understanding we believe they have taken great care of our loved one, we have not been able to go inside this community because of COVID. From some of the people we have talked to, they have talked well of the place. The staff members have been very accommodating to us during this time. We were able to walk in to the front desk and it seemed clean, but we have not been able to see his room. Everyone has been very friendly from top to bottom. We believe the value is pretty good, compared to the other places we researched. We have seen some activities on Facebook and it all looks fun and engaging, due to our loved ones memory he doesn't participate in them but for everyone else it looks to be fun.

Overall they found my loved one to be a lot of trouble and seemed to resent her. She lost 25 pounds during the year she lived there. The staff tried to avoid having an annual care meeting with me in spite of the loss of weight. I finally put my loved one in a different place and what a difference! Having a family member with cognitive problems is a confusing, frustrating problem. It’s difficult to tell what their real needs and problems are. The last thing you need is the facility to be adding to the problems and confusion. Story Oaks did add to the problem and it took moving to a new facility to see the difference.

I moved my mom into Storey Oaks almost 3 months ago and have been very impressed with the staff there. They are kind, caring, and I have never seen anyone there be rude or in a bad mood towards my mom. Everyone there seems mindful and happy with their jobs. The management also respects its employees, which is so important in the general atmosphere of a nursing home, and directly relates to the treatment of your loved one. They are great at handling her carefully, as she is partially paralyzed and requires full assistance. I live out of town and they communicate with me about any issues that come up with her, and are willing to listen. And they can manage her special diet and swallowing issues with meals that she actually likes. The facility itself is also not too big, so the residents get a good amount of attention and personal care, and aren't just a number in a long hallway. Finding the right situation for my mom with all her care needs has been a real challenge for me, and I'm very grateful to have called A Place for Mom and to have found Storey Oaks. There are so many factors to a good nursing home and Storey Oaks has checked off all the boxes for me so far and I feel reassured that I don't have to worry all the time.

My mother was only in here for one or two months and during that short period of time 2 or 3 times I had to ask them to change her because it had been so long since they had changed her she was soaking wet so bad that even the front of her pants were soaked and she sat in a wheel chair. Once sitting in the front area with her a man grabbed her glasses off her pulling them sideways and I had to grab his hand to get them back while the lady working there just sat there. Another night they were having a lot of problems with a man going into a woman's room and her screaming for him to get out and leave her alone as I watched the workers just take their time walking to her room. Then they got him out and he came to where everyone sits and grabbed a hold of a ladies wheel chair telling her it was his and kept jerking it around and wouldn't let go. It took 3 women about 5 minutes to get him to stop and let go. Then they sat him down with everyone out front and every single person working the front went off down the halls to not be seen anywhere leaving all the women alone with him. Then the worst thing happened, my sister went to see my mom and noticed her foot was swollen and took moms sock off. My mothers skin was turning black in spots and her foot discolored. She had black sores on her foot, toe, and leg and not one person had notified my sister or brother who were in charge of my mothers well fare. My sister immediately got my mother to the hospital to find out she had a blood clot and her skin was rotting. It looked absolutely horrible and not ONE person notified anybody. Sorry to say 3 days later my mother died.