The Gardens at Quail Springs

Very nice facility cost for 2, With mom having full time care kept price per month under [fee removed] so it was in Dads budget with VA retirement and Aids and attendance. The Gardens allowed my Dad to stay with my Mom. They too were short handed BUT, the quality of care and service was outstanding, and the Executive Chef would come visit Dad all the time, they had activities and interaction 5 days a week.

When we were visiting and comparing communities, the first thing that attracted us was their location (convenient to where we live), but their pricing was good once we started getting deeper into the search. I narrowed it down to two communities to visit with Mom to conduct the initial consultation and the way [name removed] (executive Director) and [name removed] (Director of Nursing) handles that visit was impressive. They were pleasant and gentle with her and that sealed it for me.

Such a friendly atmosphere! All of the staff seems to enjoy what they do and are very attentive. They know everyone’s name and their personal needs. They do a great job with activities and keep the tenants active. The food is awesome as is their dining experience.

The move in process was easy. The staff was willing to help. Staff is friendly. The one major complaint is communication with the family. My brother has gone to the hospital twice and I was never notified by any staff member.

My loved one was properly cared for, had to ask for them to bath and change bedding after 30 days each time. She lost a lot of weight because they don’t make sure anyone eats. She fell so many times she is scare to stand up! No compassion. My loved one fell backwards and her her head as I watched on the camera, an employee stood over her until help camel, showed her no compassion that she would be ok! All I could do was watch and cry, it seemed so unreal and cold! Residents go in and out of each other’s rooms. Male and female. This is not ok or safe. Seen women wearing men’s clothing. Every time I watched my loved one on playback on the camera fall and hit her head they did no evaluation and just stood her up and walked her out of the room for breakfast! Please do not remove this review, we have a right to let people know about our horrible personal experience.

My parents were in Villagio and they really enjoyed it. The staff was helpful and the food was very good. I don't know why anyone would give a negative review because this place is very well kept and they do everything possible to take care of people during a difficult time in their life.

We have nothing but great things to say about Villagio! The staff has been so helpful. I would highly suggest this place. Perfect location. The food is above & beyond. The coffee bar is an extra bonus for residents.

No time to eat when the food is eatable. Food is not cut so clients can eat it. Doesn't get changed when needed. Sometimes bowel movement ignored until it hurts. Rough thinks clients are rag dolls.

We chose Villagio of Oklahoma City because the locaiton was right between work and home for me so I can stop by more often and we really liked their pricing. They do all inclusive type pay instead of having add on fees so it is more stable and that way we can budget. The room sizes are just fine for what she needs at her age. They have a big kitchen and you are able watch the chef prepare the food and my mom really likes the meals. They have quite a bit of activities provided. My mom is shy but the staff have encouraged her to come play bingo and she enjoys it. I would recommend the facility to others looking.

They did not work out for us at all. It was an awful experience. There was no actual abuse, but there was lack of ability, lack of staff, lack of caring, lack of quality. I don't know if I could say enough bad things about it. We got our loved one out of there as fast as we could. He was found on the floor with no one around him. Most of the staff were Jamaican, and because of their accent, we couldn't' t understand what they were saying to us. I don't care for the administrator either. She was pompous and arrogant. And apparently she didn't even know what was happening in her own facility.

The staff seemed to care about the residence. The staff returned calls quickly when we left a message. I would recommend this community to others The community was neat and clean and well maintained

Villagio was a beautiful community. When I toured there was a lot of activities going on. The staff was friendly and knowledgeable. The lunch smelled wonderful.

[Name removed] called me on the phone to discuss possible residency, and she asked if we could meet in an hour to take a tour, as she wasn't at the facility currently. She was prompt in arriving and very compassionate! She asked my Mom questions and directly spoke with her about her interests, health and abilities. She said that she could take both My mom (Diabetic - shots required and Dad Chemo Port with no problems). However, the actual rooms were very small. We realized that we would have to buy new furniture in order to move in as their current beds and Couch would never fit. The Villagio seemed to have a large variety of activities, and even had the Local Library come to bring books the residents might be interested in. The Facility was very nice, but we are concerned that rooms being so small would not be as much of a comfort as my Father progresses through Chemo and has to stay away from others if they are ill.

BEWARE!!! This is the worst memory care facility! The staff are not caring and were very rough with my dad. They do not pay attention to the residence. On more than one occasion I personally had to go find a staff member to help residence in the common area. My dad fell over 40 times in one month due to lack of supervision. We ended up moving him to a different memory care facility where he did not fall one time in 30 days.

Villagio is a greal place with terrific staff!

Villagio staff really cares about the residents. Really a nice place with great staff, food and activities.

My 96 year old mother stayed here less than 1 week and feared for her safety. She was unable to stand my herself and needed help to transfer from one place to another. She said the staff was rough and "threw me around like a rage doll." We had to move her immediately. Another huge problem was that her call button never worked the 6 days she was there so she just had to wait until someone "checked" on her, which was about every 6 hours. Not nearly enough when you cannot go to the bathroom without assistance. Due to these circumstances, we could not give the required 30 days written notice to leave, so they did not refund any of our deposit or rent - we lost about $5,000. Very unfair.

The staff are nice and they seem to care and think of this job as more than just a paycheck. The community is clean and it gets our recommendation. My Mother in law let me know the food is pretty good. There is plenty of activities to keep them busy.

My father has complained a little about there not being enough activities. They do have some, but could use some more. The staff is really good at being accessible. I can contact them any time with any questions or issues and they are quick to respond and take care of it.