Independence Village of Waterford

Always friendly staff and always helpful.

I have been here since July and I am very happy here. Only one problem and that's the fire alarm. However, I think it might be under control now.

I feel safe and comfortable here.

So far no complaint. Has everything I need. Always caring, helpful. I've been here 2 years and a like it here employees are very nice. Within the last 6 months. I've been helped to enjoy activities.

It's a fun place and I feel I belong here. I have many new friends best set up for a 95 yr old woman.

Staff didn't usually ensure residents privacy depending on situation. I had many resident tell me things .management said about me and things that were going on. Wait staff also do house keeping and some days are very busy. The staff would usually acknowledge residents when they saw them. You don't get care unless you pay extra for it. Salt was not spared in food prep despite older population many with salt restrictions. Or any other restrictions for that matter including allergies. They didn't have many I was interested in.

This community has a warm and homelike feel. The layout is well- planned with plenty of common areas to mingle and play game with friends.

Since moving in to the village the team has done alot to make me feel welcomed. They even helped me start a store for all residents.

Happy to be here overall no major complaints or problems staff is excellent.

The change in company reduced apartment cleaning from 1x weekly to 2x month. And they increased her rent!! So she pays more for less services. Mostly she is satisfied Consistent staff turnover but long term staff are very dedicated. So getting repairs completed in timely manner is an issue at times.

We helped our 93-year-old aunt move to Independence Village. She now has the opportunity to meet new people, walk to and from the dining room, participate in exercise classes, and enjoy the special events. The food is wonderful.

Mom likes the all inclusive price. Everything is included 3meals in the dining room, cable etc. there is service 3 days a week to and from places within 12 miles to go shopping or doctor appointments. Her apartment is spacious with a balcony and kitchenette. Lots of closets. She has made friends and enjoys the games.

Staff is accommodating and knowledgeable. Food choices are good. Good activities for residents. Apartments are open and good sizes and they do light cleaning weekly.

The place is amazing. Everyone is friendly, finances are flexible they really work with you. They go out of their way to make sure everyone has what they need and really help those with dementia get around.

My loved one is currently a resident at Holiday Inn at Cass Lake and everything has been very good for her, so far. The staff is very helpful. The other residents are friendly and reach out to newcomers. The meal choices appeal to a range of preferences. I would recommend this facility to others.

Its great for an elderly person with their marbles. No good at memory care.

I love the location and the people. They met all my needs.

We chose based on price and proximity to family members. (And appropriate staff quality). We would recommend it to others.

I love it here. I live on the first floor and when other residents come by and I invite them to my patio and ask them to sit with me on my rocking chair to conversate. Everywhere I go I tell people about the community. I even pass out the telephone number so they can call.

I really like living here and I would definitely recommend this place to my close friends. It's friendly, clean and activities that I enjoy. One of my biggest concerns was safety and I feel safe. It's a great place to live!