Lockwood of Waterford

Our mom has the start of dementia and we needed to move her some where safe and that felt like a home. Mom was not happy about the move but once she was settled in she was out of her room and visiting with other residents. Mom has had some set backs and the staff is very helpful to her, and great at keeping the family up to date as to what is going on, as we can not be there every day. We feel that mom is being cared for and watched. We are very grateful for the staff and all their help, love and care that they give to mom and the family.

She did well there. We ended up moving her to TN to live with my sister. She needed more care and didn't want to live alone They are super friendly. Lots of nice activities and she made friends easily. The ages range dramatically there with some people still working so that made it nice. Their med team is really good too. Easy to talk with and we could call if we had concerns. They would go right up and check on her

My mom is very capable of taking care of herself still, but she chose to sell her home and move because she wanted more socializing and community. Lockwood did not live up to promises. The food was so poor that very few people ate in the dining room so she wasn't having any socialization at meal time. The bus was broken and they never fixed it so no trips. After a sad year at Lockwood she moved to [community removed] where she has made many friends and enjoys continuous activities.

We have been very happy. My parents have been welcomed and made friends. It is a very nice community. The staff are very friendly and helpful. They know the residents and care about each of them.

Everyone is friendly. Very clean facility. Plenty of activities. Wonderful staff would recommend for independent senior living. Had to leave in 2024 for medical reasons.

It is a very nice place to live

I wish my father had found Lockwood sooner instead of living on his own for years after mom passed. The staff is very helpful and friendly. Shelbie in leasing worked with us to get dad transfered, always professional, always quick to respond. [name removed] at the front desk always greets with a welcoming smile. This is an active community with a positive social feel. Lots of events and activities available. There is a lovely nature walking path and shopping within walking distance. This community always felt safe and welcoming. Thank you Lockwood!

It improved

My mother loved being a resident at Lockwood of Waterford. She had to move out because she needed more assistance. All the staff is very friendly. She loved her apartment as well. I was pleased to see my mother happy.

They complain too much about laundry, going to do my own. And the cleaning is poor. Going to do my own and they lost things in the wash.

I have been at Lockwood since [date removed], 6 years. I do my own cleaning of my apartment, also cook most of my meals. I find the staff are always polite and helpful. I enjoy living here. I do not plan on moving anywhere else.

The staff is very friendly and helpful. The building is very well maintained. There are many fun and diverse activities to do and be involved in. And the food is delicious too. The other residents who live here are nice and engaging. I am glad I moved in.

Lockwood of Waterford is a great place for independent living. The location is close to stores and medical services. As far as meals go, I would like less salt, spices and fried food. I preferred heavier meal at dinner time.

It's a cute place, no real need to leave the building if you don't want to other than outside medical appointments. We picked this community because of the cost, and location to family. Welcoming attitude of the leasing manager.

Some of the hall carpets look like they could be cleaned. All of the staff are extremely friendly and accommodating. They are not receiving care as they are in Independent Living. The meals look good. There are many activities available and seem to be well run. We feel the value for cost is good.

We cannot rate the meals or dining because our loved one has not bought any meals yet. For the activities our loved one isn't participating due to her inability to get out of the apartment on her own. Staff seems to be extremely caring but we haven't needed to use them for anything yet. Glad there is a hair salon on site.

My mom is currently not happy at Lockwood. She is talking about looking around. This will be a definite burden on the family members that will need to move her and will be a financial burden for her. They are not maintaining the building. Example she cannot open some of her windows because they stick and they still haven't put the screen on her porch door. She would like to enjoy fresh air. They charge a high price for dinner but make them do grab and goes several times per week. She moved there because she wanted community, yet she is overpaying and eating alone. She wants socialization, but they no longer have many in house events and their bus is seldom in working order, so no field trips. Very disappointing. The existing staff tries hard and they are kind, but they are terribly understaffed. The director only comes in 2 or 3 days per week. My mom tried to voice her concerns but the director just labeled her as a complainer. My mom pays full price and is feeling like she is not getting what she pays for.

One of the things my mom was looking forward to and probably the biggest disappointment, was that she wanted to be able to meet people. Because the food is poor, hardly any of the residents are using the meal plan. From speaking with the residents, the food used to be better, but it's now down to very few residents who attend meals. It' not a social event here, like it is at some other places. My mom is not a picky eater. There are things her not wanting cheese, but them only offering a cheeseburger instead of a hamburger. There's missing silverware at the table and they don't put of cream and sugar out with the coffee. You have to stand there and knock and wait to get sugar and cream. Some of them have trouble cutting food because it's overcooked. My mom is capable and can do her own cooking. She selected the dinner plan because of the socialization that comes with it. There are people there who needs a little help, and the few she has met who are capable aren't electing the food plan because the food has gone downhill so much. The place itself is beautiful and everyone we have dealt with there have been nothing but friendly. She was going to bring it up when they have their meeting, but it got cancelled for a legitimate reason. There was a nice 50's party and she really liked it. She said the food was better at the party, but the directors were there, so maybe when the directors aren't there - the food may not be as good. Most of their activities are in the morning, so she isn't partaking as much because she's a person who sleeps in. I know a lot of senior are up and at it early in the morning. She has enjoyed the activities that are being offered in the evening, like the party. I think it's a good suggestion for them to know that not everyone is an early riser. This was a big step for my mom, as she was living totally on her own, but she missed seeing and being with people more. Other than the food, she likes her place. They said she's locked into the food plan for a full year. It's disappointing to pay for something for a full year that she doesn't go to very often because she doesn't enjoy the food.

As for staff, the med team had a couple of lazy girls and a few great ones. Office staff were all very attentive and friendly. However they were short handed and had lots of turnover. I'd say more of at "75 and up community." Only because most of the people there are elderly or incapacitated in one way or another. It is truly not a 55 and up community for the normal active 55 year old. Covid and employees shortages have ravaged all of these assisted living and rehab centers. I've seen that with my own eyes. We can only pray thinks will one day get back to normal and people will want to work and be productive in life again.

Estimated move in 5/22. The apartments are nice size, the community is friendly, the cost is competitive and the location is perfect. Mom is very excited to move to her new home.