Heron House

They provided a great welcome. Our family member is happy there. All the residents seem nice and friendly. The staff are very caring, always smiling and friendly, and they take great care of him. They handle his medications well. He likes the food, which they're very prompt in serving. There's a lot of it, and a lot of options. They also offer plenty of activities. We have no complaints.

It served our needs for my loved one. The stay for my loved one was during the pandemic. I would recommend the community to others for their loved ones. The staff was very nice and was able to get ahold of about my loved one during our stay.

I would recommend to others placing their family here. I liked the friendliness and the room size. My loved one enjoyed the food. She just ended up needing more help than they were able to provide. There was an aide who helped us tremendously in the move-out process. He broke down the bed, and we were ale to move everything out in record time and get her transferred her to a different place.

The staff members and their care services are really good there, and we do not know much feedback about the food but we do know she is eating well. Our loved one seems to be doing very well there, and is having fun. The value for cost is very good.

We chose Heron House because it was perfect location to family, the price was decent for what you were getting, and it just seemed like a nice place and everything is on one floor. The rooms here are very nice, my mom has a larger one and it is great. My mom complains a lot about the food, they could use more variety on the menu and they do not cater much to her diet. I also think they could clean up her room a little better and make sure that she changes her clothing and showers more often. Overall I would recommend them to others who are looking.

We chose Heron House at the time because I live out of town and we needed a place quickly. With covid, it was the best choice that we had at the moment. They have not been very good with communication at all. I would really appreciate it if when they made their deductions if I was notified. It would be a little more professional I think. They do have some key staff members here that have been better than most and they will facetime me with my mom due to the covid situation, so they definitely have some good members. I would recommend for short term stays.

We chose Heron House because of of all of the ratings answered above. The room sizes here are adequate for his needs. Overall, it was a perfect fit for my dad and a beautiful facility. The staff were wonderful and he was very happy here. I would recommend them.

Heron House was very clean. They did a great job at keeping their residents safe during the pandemic. We chose this facility in the beginning based on the location and a recommendation from a friend who had a good experience here. One issue we had with Heron House was that they are limited with their care, they were only able to provide a fixed level of care. When he needed more, he would have to move out of the facility which caused issues.

They are wonderful but they have struggled with staff turn over. It is hard to get good night staff. It is cost-effective. The laundry service has improved. The food is not good, it needs improvement. It is unappealing and unappetizing. They have done a good job with Covid-19 keeping residents safe.

[Name removed] was wonderful; she showed us around, introduced us to some staff and explained their on-boarding process as well as details of daily life. Things are quite different with COVID, but we are hopeful life will go back to normal soon.

Lovely campus. Generous mix of Assisted living and memory care. Staff ratio seems excellent. Have opted to move mom in. Hopefully will be happy and healthier there.

The heron house is great they take good care of my mother in law and she is happy there.

It was not a good tour for us at the Heron House. The staff was not very friendly. We noticed that many were busy on their cell phones. The residents we saw did not look happy. It was not an inviting environment.

My mother is doing well with her move to this community. They have a good staff in this facility, and they are taking good care of her, and her needs. I'am pleased with all they have done for us. They do a good job with the cleanliness of the community. She is doing well, and this is a community I would recommend overall.

Our Aunt of 100+ years was in respite care for 2 weeks at the Heron House for physical therapy. Most comforting was the residents accepted her as family. This only happens in a facility where the staff treats the residents in the same manner. We were very pleased with her stay and if needed we would consider Heron House again.

Very impressed with the facility. The staff is excellent.

I was really stressed out when moving my Mom. Luckily I was able to get a mover that coordinated the time of the move with me. The director Edie, met me at the front door when I had to drop Mom off and go back to meet the movers. They kept her busy till we came back with her furniture and moved her in. It went so smoothly.The employees are friendly, the food is great. My Mom has alzheimers so she complains about some things, but I don't think that it is the problem she makes it out to be. She doesnt like to join in the activities yet, so I cant really judge those, but from what I see the others seem to enjoy. It's out of my budget range, but I am going to make it work to keep her there. She is doing much better since she is no longer living alone.

The communication wasn't that great. We had to talk about communication and how they should talk to me regarding issues with my mom. The staff was friendly and knowledgeable when I toured the facility.