Heron House

We moved our mom to Heron House this past year. This has been the best decision for her. We could not be more happy with her care. All her health needs are met. It is a joy to see her engaging with other residents. The staff are very warm, and genuinely show they care. Thank you for loving my mom! Seeing her so happy, and cared for means everything to us.

It is a nice place to live. The staff are compassionate and friendly. Some of the activities available include bingo, games, movement activities, and more for the residents to choose from to participate in.

My Mom recently moved to Heron, after an injury determined she was no longer able to live alone. It was a worrisome process to find an Assisted Living facility that would meet our expectations: that Mom is well taken care of (Physically & Mentally), she is comfortable in her new surrounding and the facility is maintained clean. All our expectations have been met to date! She it cared for properly and as described she would be. It's a relief to know that now, Mom has her medications administered timely and she receives 3 square meals a day! There are continual daily activities and Mom is participating and socializing more now, than in years! Most important is the Staff at HH Sarasota, whom I feel all work very hard. Separately, I applaud Suzanne Leslie (Manager at Heron) who was extremely helpful in explaining guidelines to us, prior to Mom moving. She has gone out of her way to ensure Mom's needs, and our expectations, are continually met!

They provided a great welcome. Our family member is happy there. All the residents seem nice and friendly. The staff are very caring, always smiling and friendly, and they take great care of him. They handle his medications well. He likes the food, which they're very prompt in serving. There's a lot of it, and a lot of options. They also offer plenty of activities. We have no complaints.

It served our needs for my loved one. The stay for my loved one was during the pandemic. I would recommend the community to others for their loved ones. The staff was very nice and was able to get ahold of about my loved one during our stay.

I would recommend to others placing their family here. I liked the friendliness and the room size. My loved one enjoyed the food. She just ended up needing more help than they were able to provide. There was an aide who helped us tremendously in the move-out process. He broke down the bed, and we were ale to move everything out in record time and get her transferred her to a different place.

The staff members and their care services are really good there, and we do not know much feedback about the food but we do know she is eating well. Our loved one seems to be doing very well there, and is having fun. The value for cost is very good.

We chose Heron House because it was perfect location to family, the price was decent for what you were getting, and it just seemed like a nice place and everything is on one floor. The rooms here are very nice, my mom has a larger one and it is great. My mom complains a lot about the food, they could use more variety on the menu and they do not cater much to her diet. I also think they could clean up her room a little better and make sure that she changes her clothing and showers more often. Overall I would recommend them to others who are looking.

We chose Heron House at the time because I live out of town and we needed a place quickly. With covid, it was the best choice that we had at the moment. They have not been very good with communication at all. I would really appreciate it if when they made their deductions if I was notified. It would be a little more professional I think. They do have some key staff members here that have been better than most and they will facetime me with my mom due to the covid situation, so they definitely have some good members. I would recommend for short term stays.

We chose Heron House because of of all of the ratings answered above. The room sizes here are adequate for his needs. Overall, it was a perfect fit for my dad and a beautiful facility. The staff were wonderful and he was very happy here. I would recommend them.

Heron House was very clean. They did a great job at keeping their residents safe during the pandemic. We chose this facility in the beginning based on the location and a recommendation from a friend who had a good experience here. One issue we had with Heron House was that they are limited with their care, they were only able to provide a fixed level of care. When he needed more, he would have to move out of the facility which caused issues.

They are wonderful but they have struggled with staff turn over. It is hard to get good night staff. It is cost-effective. The laundry service has improved. The food is not good, it needs improvement. It is unappealing and unappetizing. They have done a good job with Covid-19 keeping residents safe.

[Name removed] was wonderful; she showed us around, introduced us to some staff and explained their on-boarding process as well as details of daily life. Things are quite different with COVID, but we are hopeful life will go back to normal soon.

Lovely campus. Generous mix of Assisted living and memory care. Staff ratio seems excellent. Have opted to move mom in. Hopefully will be happy and healthier there.

The heron house is great they take good care of my mother in law and she is happy there.