Heritage Place Assisted Living and Memory Care

After having my mom @ Heritage Place in Burleson for over a year, there were at least 4-5 different directors, 4-5 different chefs and countless other sales reps. (Massive admin turnovers...bad sign). The food was CONSISTENTLY TERRIBLE and we were spending ave $200 month on food ourselves. Workers there were superb (and very under staffed), but management was HORRIBLE. Never enough help in the dining room and always a very FRUSTRATING experience trying to get lunches. A $1500 non refundable deposit to cover all redo's when for when we vacated...then they are withholding $200 fee from our monthly refund to cover clean up on the apt...(which was left in pristine condition), Plus not paying us for the 4 days of refund due us. Some of the management rules were terribly absurd and kept changing with each director. I WOULD NOT...REPEAT... NOT GO HERE. We also have other relatives there and trying to get out also.

Even though this facility is nice and the staff (that they can keep around) is very good, the food is not good. Have been served burnt chicken, raw hamburgers recently. They can't seem to keep staff and they are always short staffed including nursing staff. We pay extra for medication management but they can't seem to let anyone know they are out of medicine until they are down to a day or two of having any left. You can register a complaint, but all you get are excuses. They same excuses all they time.

This community is hands down the best in Burleson. They have plenty of staff who are happy and care for my mom as their own. The food is good and my mom loves the activities and outings they provide. We are always greeted and kept informed of my moms needs and any changes they have been noticing.

So happy we decided on Heritage Place for our mom. The staff is top notch and have taken care of my mom as they would their own mother. I can finally sleep at night knowing my mom is truly being taken care of. We toured several other communities in Burleson and we found Heritage place to be the best fit for our mom. She loves the food and the activity programs are awesome too.

Although this facility looks very nice- we didn't notice the same level of involvement with the people as the first facility. We also were not offered any brochures are any activity calendars to look at. This made us feel that it would be our least consideration when choosing a place for Mom.

Beware. This facility will escalate the level of care cost 30 days after move in by 20% up tp 800% of what u signed up for. Initial cost around 5k. First escalation at 30d mark up to 5.8k with potential to go to 8k per month. Front office will not talk to u or return calls. Exec director requires two week notice for face2face meeting then cancels. Finance office raides ur bank account without notice with "costs" without ur agreement. Cant get free of residency agreement without 45d notice and $1,000 min. "Move out" penalty compensation. Sad too as direct hands on care staff are really good at interaction with resident even though they work short staffed and with little support. Housekeeping is good and Chef [name removed] makes some above average meals with good presentation and variety. This is a sagora property.

We also saw this elegant thoughtful residence. I would be blessed to have my mom stay here.

I toured this community for my mother, and her needs. My tour went well, and everyone was kind. The staff I met was friendly, and helpful. They answered my questions, and treated me well. It was a good experience, but I did find another community that met our needs better.

They offer some daily activities, however dad has not yet participated in any. He seems to like the food and has even gained some weight. The community is well taken care of and a tremendous value for the amenities offered. The staff have been helpful, attentive and gave a good assessment of his needs. His room has a full size refrigerator and a larger kitchen than other communities.

I liked that this community offers nurses twenty four hours a day. The staff are encouraging, nice and helpful. They offer good food and good variety of healthy options. They have a lot of activities, however my parents are not yet participating in any. The community is clean and the care level seemed a little better than other communities.

I was able to tour this community and found that this was not a fit for my parents. The sales manager did a good job showing us around the place. The assisted living was not needed. Not quite right for my parents.

There are many amenities offered in the community and activities. There is a beautician on site and complimentary transportation. At the moment we are surprised that she is adjusting very well. This says a lot the staff is nice and they are keeping her comfortable. She made a new friend and we are so happy for her because she is engaging more.

My wife and i are both residing in the community. So far it has been kept clean and everything put in place. Some of the meals that we have had have not been good a wide variety would be nice so we could choose what we like. My wife and i have been participating in some of the activities that are offered on site. I would recommend the community the staff has been nice with us and the communication has been great.

Has had 3 Exec Directors in about 1 1/2 years , they always start out gung ho but nothing really changes, just promises and lip service. This is a beautiful facility and the care takers are excellent just overworked and their schedules seem to always b changing so there is no consistency of same caretakers for a resident...major cuts in staffing...the other day there were only two caretakers on duty for 100 residents during the afternoon. The food has been terrible for some time , residents and numerous resident families have met with mgmt and the "chef" but nothing changes. Poor menu choices for the elderly, poorly prepared and executed, poor quality ( frozen, prepared, reheated).. Not enough dining staff to properly serve residents. If the care staffing had not been cut, and the food/ service were fixed, it would b a great facility.....but they don't seem to be looking for ways to improve or get better...I know of 3 residents who recently moved to other facilities.

I had a meeting with the team to make sure we are on the same page. They are responsive if I bring a concern. It is very positive here. It is clean throughout and we do our own cleaning for my mom's room, which is greatly appreciated from staff! There are activities available and the staff try to get her involved. They have good team effort and I would go back and recommend them to others in need.

The transition to this community has been good for my Uncle. The staff in the memory care unit are very good for him. They are helping him to be more social and to participate in some of the things offered. He attended a movie night and they are having an Elvis impersonator come in for a family included evening. I would recommend this community and the staff have bent over backwards to make the move very smooth.

This review maybe a little premature since we just moved in yesterday afternoon. But so far we are incredibly impressed with the ease of transition and the staff. My Mom has some special medical needs as well as early dementia and so far the staff has been wonderful to deal with. Time will tell, but for now we are extremely pleased.

During the month or so my parents have lived at Heritage, the staff has been warm, friendly, caring & efficient. My parents require little extra care, but this past Sunday my mother fell, hitting her head. Upon returning from the ER, I asked staff to check on her often during the night. My dad told me they checked on her every thirty minutes throughout the night, as they had volunteered to do. I thought that was above & beyond. While staff will do personal laundry for $8.00 a load, there is only one washer/dryer for all residents to use if they choose to do their own, & it's fairly far to walk, especially for someone who has difficulty getting around. Overall, I am extremely pleased with everything & every one at Heritage, & feel grateful to have found it. It's a beautiful facility with several really nice areas to sit, inside & out. There is also a sidewalk around the entire building, for those who enjoy walking. While it's not like living in their own home, it's the next best thing. I can walk out the door confident they will be well cared for, & help is always close by.

We're very pleased with how things have turned out at Heritage Place! It's a clean, nice looking facility, and they do a great job looking after the residents. The care staff is awesome, I've got only good things to say about them! I also like that a lot of the in-room amenities are included in the price, we didn't have to worry about getting Dad new appliances or signing up for cable. Really my only complaint is about the dining service. The food is very good, but they always seem to be a bit understaffed in the dining room so the service is slow. But overall it's been a very good experience, and Dad has really settled in quickly!

I would tell others if they need a place like this for a loved one, Heritage Place is the place to choose. My mom is doing fine there, gaining weight, doing exercise and she is improving. She is always talking about how friendly they are. Everything she has said about this community has been positive. There are a lot of activities, exercise classes, she's keeping busy. Everytime we visit she tells us how much she loves the food. We have recommended Heritage Place to several people.