Heritage Oaks Assisted Living and Memory Care

Heritage Oaks was a very nice community that we toured. The staff was friendly and answered the questions that we had. It was clean and well-kept. We chose another community because we wanted a larger outdoor area available for my grandmother to be able to enjoy the outdoors and fresh air.

I also toured Heritage Oaks. It was a nice facility with friendly people. I like it but it but it was priced out of our budget.

This could be a suitable community for another family but I felt this was not a good match for us. The decor was not different and the feeling was nice. We didn't feel connected with the place, it was not a good fit for us. They gave me a god tour and I didn't see anything bad.

I had heard some good things about this community before I went and spoke to some of the residents and their families. I did not take a tour but the part I saw looked clean. This community was just a little higher priced than we were looking for.

The staff is very encouraging to a level of comfort for my mother to participate in activities. One thing that my mother likes is that they are very attentive with her. The housekeeping is okay but if they could clean a little deeper in the rooms it would be great. Meals offered are good. I would recommend the community to friends and family.

Heritage Oaks is the nicest place from everywhere we looked at in the area. We are very happy with it. They had less hidden fees, they showed the total cost up front, extra care was not an added on cost. They have a lot of activities available. I see other residents are always playing bingo, doing puzzes etc. The food is pretty good, very homestyle.

After caring for my mother at home with COPD for 9 years my sister and I decided that she needed more care than we could give her. We toured the facility which was nice as well as the people. Unfortunately it wasn't until after we made our decision and our mother was moved in that we saw the facility for what it was. Care Partners was a title given to anyone who interacted with residents. Their role or job depended on the staffing needs for the day. There was only an actual RN hired and working for them 1 month out of the 3 she was there. Needless to say my mother passed away 3 months after moving into the facility [removed]. [removed] After her passing in communication with the parent company we were told that they were not responsible for her oxygen care and therefore bore no responsibility for the lack of staff being trained in assisting residents with monitoring, switching devices etc. This was at no time communicated to us prior to her move in and her doctors order for admission clearly stated COPD as her primary diagnosis and care need. Please do yourself a favor. Don't let looks deceive you. Even their write up on this website starts with how beautiful it is rather than all the amenities or types of care they can handle.

I am pretty satisfied overall with Heritage Oaks. There have been some little things that could have been done better. Mom just got there and is having a hard time transitioning. The staffs answer was to put mom in memory care for the day. Now they are trying to integrate her into the assisted living part. I think that this should have been done a little better. I wish they would have communicated this with me. The staff just seem to put her in lock down if she is wandering the halls. They don't spend time working with her, instead they just put her over in memory care in lock down. I am more pleased with the assisted living at Heritage Oaks but not as much with the memory care there. Last night I went over and I couldn't get in because no one knew the code and there was no one at the front desk and it was before 7 pm, before it's supposed to even be locked up. There were also visitors that needed to get out that couldn't. The visitors leaving had to give me the code finally since there was no staff around. This is pretty concerning to me and I am going to mention it to the staff!

The activities are pretty weak and could certainly be improved. Most of it is geared more towards the ladies, not much for the male residents. Our biggest issue though is with the food. Both the quality and the quantity of the food is really lacking. The staff is all very friendly though. They do a great job keeping my fathers room clean, doing his laundry, etc. For the most part they do a good job, but certainly some room for improvement with the activities and fod.

My mother moved into Heritage Oaks during May 2014. She went very reluctantly and was resentful that she could no longer live in her house of 64 years. From the first 30 minutes of her arrival, the administrators and care partners came to welcome her. She basked in the attention and before we knew it, she was off to some activity. What had been dreaded was turned into a beautiful beginning. There has been no looking back. Mom is the happiest she's been in ten years. She adores the care partners that help her and she's busy-bingo, dominoes, skip-bo, socials, country drives, movie outings, guest performances, sit n be fit exercises, and on and on. It is so good to get happy phone calls from her. She has made friends and I know that she is eating nutritional meals. A doctor, visiting nurse, and physical therapist visit her regularly and a beauty shop does her hair and nails. A doctor As, for me-I can lay my head on my pillow at night and know that she is being taken care of in a loving, attentive manner and is happy. Any concerns that I've ever had were addressed quickly by the nurse and administrators. I can not speak enough good things about everyone that works at Heritage Oaks and our experiences there.

Don't choose this facility. We were lied to by Director [removed] and they continually had NO RN on staff to supervise medications or the so called med techs. Activities is a laugh. We ended up calling DADS the governing agency due to medication mismanagement and poor training of staff. For which DADS cited and fined the facility for negligence. As an afterthought you are barred from using the parent company, Capitol Senior partially because they are out of state.

My family and I moved my 96 year old great grandmother from her home in Abilene, TX to Heritage Oaks Memory Care Unit to be closer to our family. When my family and I toured Heritage Oaks and met with Becky Thomas, we were very impressed with the facility and staff. Our experience only improved from there. On move in day, the staff greeted us as though we were part of their family. They were so sweet to Mymee and loved her as though she was their own. When the time came to bring in Hospice, Heritage Oaks and Rose of Texas are the perfect team! If you are looking for a place in Conroe for Assisted Living and/or Memory Care, this is THE PLACE! Thank you Heritage Oaks for treating our family like your own! We love you!

Welcoming, open, bright, toured assisted living only, liked lay out, great activites does offer respite care

We were referred to this facility by the Hospice company that had been helping with my father. He was suppose to spend 7 days of respite care here. By day 4-5 we were appalled by the lack of care, compassion, and professionalism this facility lacked. My father had been administered an unknown amount of meds; to the point he was incoherent, head hanging down and drooling!! They placed him in a geriatric chair in the hallway so that the employees could see him from their work station and not have to get up and go to his room. He was a 90 year old WWII Navy Veteran, that took pride in his country and family; left on display for all to see, no dignity what so ever! How can any person with a conscious work in a facility and claim they care for these people. My remarks in regards to this facility will not stop at this site! BBB, Commission on Aging, State of Texas, and what ever government facility I need to write to, will hear from my family!

This is our #1 choice! The facility is very nice, clean. The staff members are compassionate, experienced, and nice. I was very impressed with Hertiage Oaks. Becky, the Executive Director, is wonderful! She went above and beyond to assure us that my great grandmother would be taken care of! Thank you!

Very nice facility. Non-smoking. A little on the high side.

Some of the staff was not very friendly and did not have a very good attitude. We were not happy with the care services that they offered and the attitude of which they performed these services.

Toured on Saturday Facility was gorgeous but mom needs were care

2nd favorite facility.Very clean and proffesional. Rooms were nice size. Residents were pleased with the facility.