The Auberge at The Woodlands

This is a very active memory care community. It's not brand new, but it's very clean. They have a huge courtyard - walking trails, nice landscape, a gazebo, tons of trees, even a play area for children. The managers and staff are very friendly. Residents look well cared for and engaged. You can feel the love when you walking in. Tons of activities every day. They go on trips 1-2 times per week. The fire department is next door. Catholic services across the street, other churches close by. This is a great place and a must see if your loved one has dementia!

The Auberge at the Woodlands is wonderful! I am so very pleased with the staff and the care they are providing for my mother. Everyone works together as a team to make the facility the best it can be and it shows! I can not say enough about the administrative staff, nurses, caretakers, and maintenance crew. My mother is enjoying her time at Auberge and loves the gardens and outdoor activities. I would highly recommend this location.

I moved my mom several years to this facility from The Village of The Woodlands Waterway. The care at the Auberge (which was Silverado at the time) has been wonderful. My mom is in a wheelchair and is in a late stage of Alzheimer’s but is peaceful and safe. I am supported as a family member and cannot imagine how different life would be without my total confidence in the staff at the Auberge.

We have been very pleased with the care Mom has received at Auberge The Woodlands. The reasons we chose the Auberge were the home- like atmosphere, the staff who were long time employees, 24/7 access for visits, the seamless integration between 3rd party hospice care and the staff and the cleanliness, beauty and security of the grounds. There are great daily activities for the residents. We love the gatherings they have for residents and their families to celebrate holidays, etc. The food and music are outstanding. It’s a great way for Mom to see her family in a fun and festive gathering. The few minor issues that have come up have been addressed in a timely, receptive manner. The staff is responsive and values our feedback. The impromptu comments by Mom saying she feels safe and cared for there are what we needed to hear to be able to lie our heads on our pillows at night and sleep in peace.

The Auberge has been a wonderful home for my mother. Not only are they kind and caring, the caregivers and nurses are very observant. Recently when my mother became ill, the nursing staff noticed and acted promptly. My mother was on the proper medication within hours of her first symptom. It is very comforting to know my mother is being taken care of in a professional and loving way.

I have already recommend the community to others for their loved ones. The staff have been wonderful to work with. They have been able to accommodate the family's requests quickly in various departments. Medication management, hygiene, dressing, and bathing assistance are some of the care the community is able to provide.

The community was under construction during our loved ones stay, so it is not fair to rate the cleanliness of the community. However the staff were very caring and seemed to really show concern for our loved ones well being. Not only did they show care, attentiveness and respect to our father, but also to our mother when she would come and visit.

I have heard nothing but good things from family members about this facility. They have been great about communication especially since we cannot go in. It has been hard but I know they are doing their best they can with the virus and are keeping their residents safe. We have peace of mind knowing that he is here. The staff members are very skilled and great with their care.

Frontier Management LLC / Auberge bought out Silverado in June 2019. We were SO HAPPY with my mothers exceptional, compassionate care when it was run by Silverado. Unfortunately the new west coast company owners are not at all the hands-on, family oriented facility it once was. It now seems more like so many other large corporations, a money maker, at all costs. It is evident in the new up charging for many things that were once included, cutbacks of resident activities and outings, feedback from unhappy diminishing caregivers and staff. We are really sad to lose what was once a truly amazing, happy place...

I was touring this facility in hopes of finding a place for my Father. It’s a cutting-edge community with a beautiful garden outside. They actually have two dining rooms and one of them had tablecloths and looked like a nice restaurant. The community has constant activities going on and I feel like the facility was designed for mental stimulation. The staff always engages the residents and they go on a lot of field trips. I just feel like they lack the personal touch my dad needs. He would get lost because it was a little too big and the ratio of staff to residents wasn’t good. The facility is more like a cruise ship. I don't think they would've noticed the small things like if my Dad needed a shower, if he wasn't drinking water, or if he became incontinent. I would recommend this facility to other families who are looking for an active community.

We toured this community and we might have moved into this nice community. We found that they community did not have the feeling that we were looking for at the time. The staff was nice and they did answer the questions. This community has a lot to offer families for the care of a loved one

We choose this community because of they specialize in the type of memory care my mother needed. This is a lovely community, and my mother is doing great with her move here. We are satisfied with all they have done for us. We know she is safe, and in good hands. The staff is wonderful. She goes on nice outings outside the community. Everything has worked out very well, and this is a community I would recommend.

My mother was at this community for a short time, it wasn't the right fit for her, and her needs. Overall it was a good experience, and they have a great staff at this community. The residents at this facility were more advanced in their Alzheimer's, than my mother was. It is an expensive, but I would recommend this community. It is a nice community with great people.

I had a scheduled tour with my loved one of this community, and when we had arrived no one answered the door nor showed up for our appointment. I would not recommend this place to a relative or a friend

This faciltiy was good but nothing like [Removed]. It's more of what you think of when you think of a 'facility' for memory care. This would be my 2nd choice. The facility is very nice, the layout is good, and they have scheduled activites. However,the day we visited it was obvious they were understaffed. It was very chaotic.

Silverado allows the residents to mingle wherever they wish; there are no closed hallways, locked rooms or locked areas for those less lucid. Silverado serves wonderful, well balanced meals to the residents, with stocked refrigerators for the residents to peruse at any time. There's always snacks and fruit offered in between meals. Various drinks are offered to keep the residents well hydrated. The caregivers give care, they don't clean, do laundry or cook meals. The friendliness of the staff and caregivers are real- the residents are an extended part of their family. The day is filled with activities, with parties, social programs and outings for the residents. Silverado is the most expensive memory care center here locally, but mom always said - you get what you pay for. I expect Silverado to maintain their high standards of quality in their care of our loved ones.

It is a great place for someone who has dementia and before we were having to pay for 24-hour one-on-one care and this place allowed for him to community and still get all his needs supported. The only improvement I would like to see is that all of the activities are in the living room and the music is loud and it is difficult if someone has hearing issues.

Honestly, I would not even give The Silverado Memory Care center in the Woodlands one star. They talk a good game but the reality is 180 degrees in the opposite direction. They will speak with you very sweetly and politely but the management is sorely lacking. When we arrived they guided us to what they called a temporary room. It had broken furniture, blinds that were bent, mismatched bedding, a chest of drawers that was so dirty it had to be cleaned before we could put anything in. It took me almost 2 1/2 hours to fill out the paperwork, the old fashion way of writing your name and address over and over on document after document. I was offered lunch that was more like a meal kids would receive in a school cafeteria. My loved one had to stay there 2 weeks before we could make arrangements for him to transfer. He told me that the food was either bad or cold, especially the breakfasts. The staff was so disorganized that on the first night of his stay, I was emailing his medication chart so that they would know which meds to give him. They told me they had all the medical records, when in fact they did not. Never did I imagine that I would find the staff's children hanging out with the residents, I myself witness the children there playing ping pong. I was told how the recreation programs were scientifically designed, really do you believe that ping pong and bingo are researched design to help with memory loss. I feel the most offensive actions by Silverado were encouraging me to bring my loved one there, knowing that he was a high functioning resident. Their encouragement with the words, "you have done all you can do for your loved one, this is not a job for me but my passion, bring him here to Silverado (we were locating to The Woodlands in Houston, TX) and we will do the rest." My experience with Silverado Memory Care in the Woodlands was absolutely a nightmare and I write this review so others will be able to avoid the disappointment and stress that I have incurred. Interestingly enough, they say you get what you pay for, but their prices were high, and we still did not get anything near what we paid for. We felt like we were in a GoodWill used furniture store, not a well run Memory Care Center. My loved one has moved on to another facility and Silverado continues to make things difficult for us. This was especially evident today when we tried to get our medical records. This is not a well run organization. I am afraid that having the corporate office in California gives the facility in Texas to get away with very unorthodox actions.

They are doing a great job. The staff is friendly, and the community is nice and clean. We haven't had any complaints about the food or the activities. We feel like we are getting a good value. We just wish we would have found them sooner.

Silverado-The Woodlands is a beautiful facility but costly. They offer a lot of activities but need more caregivers for the overall needs of their residents.