Heritage Oaks Assisted Living and Memory Care

Some of the rooms have their own access to a very nicely maintained courtyard, providing a beautiful view from the bedroom window. I know it's not about the level of care, but this is what made us choose Heritage Oaks over the other assisted living facilities.

My mom is extremely hard to please, complicated by rapidly advancing demensia and a lot of health issues. It is great hearing her tell others she really likes the staff, and the facility and the food. And they’ve all exercised so much love and patience dealing with her.

My one current concern is that they were not prepared with their generators to maintain the facility during the recent hurricane that caused power outages in Conroe. I thought all care facilities were required to have generators that passed inspection. What happened there?

I toured and struggled to get through the tour w/out crying because this is a hard decision. The sales manager & team made me feel so at home and at ease. We will be moving mom in soon!

Based on the rules of this review, I will just say that the nursing staff acted in a very concerning manner. They kicked out a resident without notifying family first. That resident was dying. The nurse in charge (regional nurse) might want to go to med school if she wants to play doctor.

The staff is the best, great atmosphere, beautiful facility.

I came for a tour yesterday and lived the look and feel of the community!! Hoping we can talk mom into moving!! We have visited a few others and either they seemed very sterile, or dark and dreary. Heritage Oaks had just the right feel.

I liked the facility layout, that it is both Assisted Living and Memory Care, and had activities both in and out of the facility. What I found lacking was communication about my Mom's status when an injury occurred between the medtechs & med director & me, and that they lost important ER records.

We toured and thought what a beautiful community, smelled good, lots of activities, unfortunately mom planned unexpectedly. This would have been her forever home.

Staff was professional, but communication between Medtechs, Nurse Practitioner, Medical Director with family needs A LOT OF IMPROVEMENT. We would get charges for prescriptions and were not informed what for or that NP had/had not seen our senior. Staff lost important ER paperwork & then told us to get copies ourselves. Clearly had not reviewed the ER paperwork before doing another needs assessment & raising the care rates to the max w/no notice.

As I stepped through the doors of Heritage oaks, I was immediately struck by the warmth and brightness of the space. Sunlight streamed in through large windows, illuminating the hallways and creating a sense of cheerful vibrancy. The walls, painted in soft, inviting colors, were adorned with cheerful artwork and photographs, further enhancing the welcoming atmosphere.

We have had some issues with the billing at Heritage Oaks. Bills do not come in timely manner each month so we have to stay on top of it. We chose them because they were welcoming. This facility had everything we wanted, with common sense policies, and not a bunch of restrictions that were not proven. The entire facility was redecorated this year and is clean and comfortable. The dining options are terrible most of the time. Menus come from corporate the food is not bad it's just not well thought out. They need to do a better job letting new families know what services are available such as weekly transportation to Dr appts , and on staff physician that comes weekly to see any residents that can't get out to doc. That has been a lifesaver for us. Our problem was that we didn't know everything they had available for several months- seems like the facility could put together a packet with all that info for families at beginning. Overall, our experience has been good and my loved one is happy at this facility.

They were very friendly. My loved one was there a short period. We picked this community, because I had references. [name removed] from A Place for Mom helped me to find some places. They were very helpful , during the time that my loved one there. It's a beautiful. place. I would recommend to other famiies.

I'd have them shut down if I could! The place is clean except the patients rooms. It's beautiful but the care is terrible ! There are No activities! They were chemically restraining my dad and did not check on him after I had asked them to which caused him to fall and was badly injured. They did not even call for help! I would not recommend this facility to a dying dog!

I would recommend this place to anyone! It is clean, staff are friendly and helpful. They always have fun engaging activities every day for the residents. Your loved one will be genuinely loved and cared for here.

It has been great for my loved one, it has her socializing again and she has improved. Things started changing pretty quickly after we got here, there has been a lot of staff turnover. They are not doing book-keeping very well right now so there is a glitch and they cannot seem to get that straight. There has been a change in directors recently, so we are hoping the transition will get that all corrected.

I would NOT recommend Heritage Oaks to anyone after the experience we had with the management there. They automatically charged a monthly late fee see despite not being late on payments and only refunded it if asked about it. That to me is fraud/theft. Secondly, they ran out of his medicine multiple times despite having full control of his medication. They didn't bring him all his meals sometimes he went without. The staff was hit or miss especially night time and weekend staff was subpar. They could never get the billing set up like it should have been from day 1. And their response to my father's death on [date removed] was atrocious. No compassion whatsoever and the staff had no idea how to handle my father's account. I have not received one call, text or email of condolences or how to proceed. When I spoke to the Executive Director, she was rude, snarky and quick to place blame on anyone other than her own management. Please do not refer them to anyone else unless they have a complete overhaul of management.

We chose Heritage Oaks Assisted Living and Memory Care because of the facility's cleanliness and the availability to get us in quickly. They keep it remodeled and up to date. I would recommended them to other families looking.