Heritage Oaks Assisted Living and Memory Care

My grandfather is currently living at this assisted living and he enjoys it. [Name removed] has been so kind to him. When he was sick in the hospital she went on her time off to visit him several times. We appreciate all that she does! Anytime I have questions I can ask her anytime of the day.

We toured 20+ senior facilities. We were dissapointed. We toured Heritage Oaks and found it friendly, caring and the residences were happy to be there. Mom and Dad approved and are excited to be there.

We are beginning our 3rd week at Heritage Oaks. The Assisted Living residents are actively engaged everywhere I see them. At times the hallways are so full of residents that one has to step aside! And that, in my opinion, is an extremely good thing! Food is good, and I love the turtle sanctuary. The staff has been welcoming and anxious to meet our very high standard of care, cleanliness and kindness that we had come to expect from our previous residency.

Very amazing staff. Clean environment for my loved one to live in. I love how there is always an activity.

I love this place. It is a wonderful, wonderful place. Everyone is so kind, and thoughtful, and caring. Staff are always checking on me. The activities are fabulous and there is plenty to do. We have three meals a day. Fabulous food. If you don't like what they are having, you can ask for something different. Can you get any better than that? Not only is it clean, but it is the people that make it so wonderful, I feel like it is such a great life that I don't deserve it but my son says I do!

From [name removed], [name removed], [name removed], and [name removed]-- all have been great to work with. I may have missed a few other names that should be included, here. Mom has been there and ALL the memory care folks do an outstanding job. [Name removed], the hairstylist, has been great, too!

Moved my mother here recently after 2 years at another A/L place - the contrast is remarkable! Big and bright, staff and care partners seem skilled and kind. Beautiful access to the outdoors (large, well-kept courtyard for sunshine and flowers), which is huge for her. Meals are not always their strong suit; but she stays busy all day with bingo and other activities. I sleep better, believing she's now in a dedicated, safe environment.

My mother lives at Heritage Oaks and she is treated with respect and love by the caregivers. I am so pleased that we found such a good place for my Mom.

If you are searching for a place for your loved one(s) that is safe and friendly, please consider this community. When we were researching a place for my mother-in-law, we took a tour and had lunch with the residents. It was the best thing we could have done. The residents and staff were so welcoming and accommodating. She immediately felt a connection with the people she met and the food was delicious! It has been a couple of months since she moved in and she is the happiest I’ve seen her in a long time. She’s always telling us how glad she is that we found this community and how her life is now full and joyful. I hope you find what you are looking for and hope you consider Heritage Oaks. It’s the best decision we made.

Heritage Oaks is a First Class Senior living community with a wonderful and caring staff. From the moment you enter the community you feel the love and family atmosphere. The food is phenomenal and the community is beautiful. I highly recommend Heritage Oaks.

My mom is happy. I was really worried because she was coming from a independent living to assistive living. But the transition was great. The staff made her feel really welcome.

This would have been a good choice for but we decided not to use assisted living at this time.

My mom lived here for 2 1/2 years. She loved the size as not too large. The staff is amazing: such a caring group of individuals She was treated like a “princess “ by all. The place is clean and the workers try so hard I can’t say enough about how amazing it is. A year ago they had a little slump but the director now has changed that. If you are looking for a place for a loved one you won’t be disappointed.

My Dad has lived here for over two years. The care partners are awesome and take excellent care of my Dad. When I visit him, I encounter great communication with the staff who take care of him. They are able to tell me how he is doing and what kind of day he is having and they are on top of his specific needs. They truly care about the residents and are very attached to them. There were some staff changes earlier this year and things have improved tremendously. The management staff are wonderful and very professional.

My father has lived at Heritage Oaks for four years. The care-givers really care and show interest in the residents. The staff are always available to answer any questions that I might have.

My father moved to Heritage Oaks in [date removed]. I live one hour away and visit him at least once per week. Whether I’m signing in/out, walking through the hallways, visiting with him in his room or enjoying lunch with him in the dining room, every staff member and aide that we encounter has an awareness of whether my father is having a good day or if he’s having a day that requires some extra TLC. Such an awareness can only come from taking the time to interact with my father. I am very pleased with how engaged and caring they are toward the residents.

Too expensive. Rooms had odor. Not impressed.

We moved our mom to Heritage Oaks after a stroke left her unable to live by herself. She lived there for 4 years. We saw many, many staff changes, administration changes and deterioration of service and care. It is a beautiful facility, however, that is about all it has going for it. Problems occurred more and more, residents started leaving, staff was let go, which lead to worse service and care. We were paying $5,000/mo. for a number of services and a level of care that was not being provided, despite repeated discussions and complaints with staff and management. Mom's oxygen was not being administered as prescribed, her meds were not being administered as prescribed, the dressing and bathing assistance was often times not happening due to "I forgot" or "I got busy" by the staff, her linens were not changed when needed often times, laundry was lost, and the list goes on and on. I read an earlier review where someone asked for the door code to get out-there were a number of situations where the staff didn't know the code to get in or out. The staff didn't have family contact info if management was gone for the day, to contact in the event of an emergency. When we moved mom into Heritage Oaks, it was the highest rated, newest facility in the area. It is sad to see how much it declined over the four years. You can tell by the dirty carpet throughout the facility how much the maintenance has deteriorated. It took me over 10 times reporting mom's toilet running to finally get it repaired. Bottom line, Heritage Oaks was once a great place. Maybe they can get their act together and be good again. When we left, on average, they were loosing 1-2 residents a week to other facilities, the Executive Director had been fired, and the Sales Manager was "Acting Director", It was sad to leave, but for mom's sake, we had no other choice.

They have recently hired a new activities director so the activities have started to improve. The community is clean and they have nice grounds. There are two large clean courtyards for the residents to sit and enjoy. They allow pets. The food tastes excellent. The nursing staff are wonderful and accommodating. I would recommend this community.

It's going fairly well for my husband and we like everybody there, it is going well. They are real good at night helping him out. The location is wonderful for me because it next to my house. It is very clean and taken care of very well. The table is always set nicely and we have no complaints about the way the community is run. The food is okay and he eats pretty good. He loves their milk and drinks it all the time. The gals are sweet with him and he likes his bed. I was able to sit and watch TV with him during the storm. They come right in when he pushes the button. They had some staff turnover with the staff, from the director, to activities director, and the financial person. In the mean time they were suppose to send info to the insurance so we can set up payment. It took 3 times to get the info to my insurance, I was frustrated a bit. They are in a good location.