Heritage Green

Not only do the residents feel at home, but visiting family members also feel like a part of the Heritage Green family. We are greeted by name and with smiles when we visit my brother, who has lived in memory care at Heritage Green for almost one year. As his illness has progressed, the care he receives has also increased; therefore, we have peace of mind concerning his well being. The staff is attentive, and the residents have enjoyable activities daily, including outings on the Heritage Green bus, cupcake parties, sing-alongs and musical entertainment, and crafts. Thank you, Heritage Green Staff, for your friendliness and service.

The staff at Heritage Green is amazing! After visiting a couple of nearby facilities, we quickly knew Heritage Green was "the one." Dad had Alzheimer's and needed 24-hour care. So we moved him (along with mom, to be by his side) into the Memory Care unit in August 2018. The staff treated dad with love, respect, and dignity while he was a resident for nearly 10 months. Many of the staff members became family to my parents, my sister, and me. If we ever have a question or concern, staff and/or administration is quick to respond by phone or email. While dad has since passed, mom is looking forward to moving to the Assisted Living unit at Heritage Green. There are numerous activities and outings to keep her busy and stimulated. I can't thank the staff enough for taking such wonderful care of my parents.

My mother has been there over the past three years and they have had the services needed as her health has changed. The staff is friendly and helpful. They are constantly having activities for both the residents and also involve family members. [name removed] has been an angel for us.

Heritage Green is a great place for your love one’s care . It’s a family atmosphere here ! The Administration is very nice and they care about the families that come here .

We are very pleased and definitely impressed with the assisted living care that Heritage Green provides my mother-in-law. Making matters better, SHE really likes the facility and adapted to that type of living beginning the day that she moved in.

Heritage was one of the smaller of th care facilities that I visited but that was one of the reasons i liked it. Sometimes in a bigger facility, there's more of noise and hustle and bustle. It was about 15 minutes from my home. It has only 16-18 beds on memory care unit, i believe. Residents rooms can be shared where there are two people in the same room or they can have a single room. They have single rooms that come with or without a kitchenette area. The residents can bring their own TzV for their room. They have a large community area when they can play games or watch TV. They have skilled nurses available in the day and CNA and MED TECHS in the evening and night hours.

My mom has lived in this community for over a year. It's clean, the food is good and all of the staff is friendly and efficient! They are very attentive to the residents, keeping the residents busy with activities inside the facility as well as taking them on outings to shop, their favorite restaurants or just for ice cream! We have been pleased with our Mom's care. Thank you Heritage Green for all you do!

Friendly staff and a very clean environment

From the moment my wife and I walked in the door, we knew Heritage Green would be the perfect place for my mom. She's been there 5 months now and we couldn't be happier. The staff is very caring and accommodating and the facilities are always clean and well maintained. As in any business, the personality of the business starts at the top and Heritage Green has an excellent director who is always available to address any concerns we may have.

As a family, we love the place, however, mom is having a difficult time adjusting to the place, in fact, we are going to be moving her to the memory care side this week. Due to her mental status, my mom will say that the staff is being unkind to her not treating her well but when I call or question the staff when I am there and that is on a regular basis they will assure me that nothing had happened and she was fine. Since mom won't get out of bed the staff brings her meals to her room. The location of the community is perfect it is in my hometown. The one thing that made me feel good about this place it is one story so in case there was some sort of emergency there shouldn't be a hold up of getting people out.

We fell in love with Heritage Green! We had a wonderful, informative tour and left feeling very confident that we have found the best place for my Mother-In-Law. We learned from [Removed] that there had been a re-model, and we saw what a wonderful transformation had occurred when we toured. The staff was friendly and knowledgeable, and the residents seemed genuinely at ease and happy. We feel we have found a place with a family atmosphere that is not far from our own home. We will be speaking with my mother-in-law this weekend to share what we have found. We are excited about the possibilities!

My mother has been a resident of Heritage Green Assisted Living for almost 2 weeks. So far everyone has been very friendly and welcoming. The meals she is being served are awesome. There has been entertainment just about everyday since she has been there, which has made this transition easier for her. Her bed is made and the bedroom, bathroom and facilities are very clean. The nursing staff has gone above and beyond to make her feel welcome and make sure her needs have been met. I am very happy with the decision we have made as a family to move her to Heritage Green.

My husband lived at Heritage Green for his final 2 years in the memory care unit. From the first day I visited I found the facilities clean and the staff friendly. I visited almost every day and the facilities continued to be clean and the staff friendly but also caring and compassionate. The staff, residents and their families became our family and support. With the help of hospice he was well cared for until his final hour. I would highly recommend Heritage Green to anyone looking for memory care in this area. Their newly renovated and added construction make it a beautiful place to live and visit.

Love the staff.

The first experience that I had with Heritage Green was when my stepmom lived there due to Alzheimer's. The staff were all experienced with the treatment and care of someone with Alzheimer's. They truly treated her with dignity and always made her feel like a lady. The Alzheimer's unit was always clean, bright and cheerful. My father visited her daily and became very close with the staff. Knowing the extreme loss and sadness my father felt after her passing, Chris (the director) asked if he would like to volunteer a couple of days a week. Thanks Chris!!! Dad became a visual presence, greeter, visitor to the other clients there, but mostly he had purpose in life again and formed loving relationships with the whole staff. A few years after the passing of Marian, Dad was diagnosed with Stage 4 lung cancer. My sister and I couldn't have had a better support system!! In a week he was now living at Heritage Green. Dad received EXCELLENT care by all. His room and bathroom were cleaned daily. His laundry done when needed. Someone would take him to his doctor appointments if my sister or I couldn't. He loved it there. He felt like he was home. My sister and I were always kept up to date on everything that was going on with him. Every caregiver made sure that we were included with his care. Dad transitioned there surrounded by all of the people he loved. He always wanted to transition at home and he did! If you are looking for a clean and loving home for your loved one where they will be treated with dignity, caring, love and eat great food, Heritage Green IS the place. I can't thank them enough for what they did for my dad in his final months or how much they helped my family. I LOVE Heritage Green and ALL of the loving and caring people there. And yes, they became my family too!

Heritage Green Assisted Living Facility has been a blessing from God that has enabled my mother to transition to being a widow after the death of my father, whom she was married to for over 65 years. We have passed the 1 year anniversary move-in and now have a core understanding of how the facility works. The building is always clean, does not smell of urine or disinfectant either. It smells like any home would that is well maintained- clean and fresh. Safety is always a priority and we never worry about if our mother is not being cared for, accounted for and comfortable. She is always happy and engaging in the various daily activities from spiritual to recreational (even though she has been diagnosed with moderate dementia). The people working there are now a part of our family and I can't imagine this season of life without their knowledge, support, attention to detail and love. The price is definitely comparable if not slightly more affordable than several other AL facilities in the surrounding counties. Mother is well fed, appropriately given medicines and healthcare each day consistently. The family is notified in a reasonable time period whenever a concern arises. The marketing director is a delight and diligently worked to ensure that mother would be comfortable with this move and continues to stay in touch with my family. Three main priorities for our family when surveying facilities were that mother would be safe, cared for in a loving environment, and that she would be comfortable living out the remaining years God gives her---we have found the perfect place for her at Heritage Green.

Heritage Green has a home-like feel that really made the adjustment for my father so much easier. The friendly staff and variety of activities keeps him more active and socially involved than he was living alone in his own home. He constantly raves about the "great meals" and how "nice everyone is." I have noticed a marked improvement in his temperament since he has resided at Heritage Green. I definitely recommend Heritage Green to any senior needing quality care and living assistance.

As a healthcare provider in the area, I have the privilege of visiting numerous facilities in the greater Richmond area. I frequently get asked "where would I move my parents if they needed assisted living?" Heritage Green would be on the top of the list for several reasons. First and foremost are the employees that treat the residents like part of the family. The facility is a good size as everyone knows each other and it does not feel institutional at all. Heritage green does a great job with activities that interest the residents. Once the renovation is complete, this will also be one of the best facilities in terms of rooms and amenities. I recommend anyone that is looking at alfs to visit Heritage Green.

My mother in law likes most of the food at this community. They offer a nice variety of choices. The community is undergoing construction and they keep the community very clean. They have many activities. The staff are nice and I would recommend this community.

I had a tour appointment with Holly who was not available. Sandra gave me a brief tour. Due to a renovation of part of the building, her office was moved to the recreation room. The facility had a hospital smell and no unoccupied models were available to show. Overpriced.