Heather Glen

I am so grateful for the wonderful care my mother receives at Heather Glen. She truly enjoys her time here, and it warms my heart to see her thriving in such a supportive environment. The staff is incredibly attentive and compassionate, always taking the time to engage with her and ensure her needs are met. Additionally, the variety of activities offered keeps her active and social, allowing her to form meaningful connections with both the staff and other residents. I couldn't be happier with the positive impact it has had on her life.

The entire staff treated my mom like a family member. Mom passed away during her stay and they were loving and caring! Can't say enough about them! My family and myself were very impressed with the facility, staff and care given to my mom during her time at Heather Glen.

We chose HG over other facilities due to the kindness of the staff and beautiful facility. My mother was well taken care of for most of her time at HG. While she was independent and had easily managed medical issues, she thrived. We were very pleased. When her physical condition declined, she was unable to return and we had to find a new facility for her. They sold HG as a facility where she could live until the end. They have no skilled care, which we sort of knew, but were assured over and over that as long as she could assist in her own transfers and didn't require a Hoyer lift, she could return. I was told that if she needed help overnight, it may take an hour to get to her. I was also told that she is so young (she's 79) and feisty and hard to control. The medical management of our mother was reactive vs proactive. While this is not all on HG, as we could've have asked more questions, we expected more guidance and help with next steps and different options. It took multiple unwitn

Heather Glen has been absolutely wonderful to my dad! They get all 5 stars for everything.

From our first meeting with the staff, we knew this was the place for mom. Everyone is very friendly, professional and caring. When mom entered hospice care, the staff was friendly, compassionate and attentive to all her needs. The building itself is very welcoming and attractive inside and outside. A very homey feeling when you enter, smiling faces and the smell of fresh popcorn, chirping parakeets and even a happy Labrador laying in the lobby on occasion. We were very pleased to find this place for our mom’s last few months. Thanks to all, and especially [name removed], [name removed] and [name removed] for that extra time and care.

My father was in memory care at Heather Glen. The administrative team and staff were amazing. While my father was only there a short time prior to his passing I cannot say enough about the level of care he received. Both my mother and I highly recommend Heather Glen.

I would rate them 5 for all categories. I couldn't have asked for a better place for my mom. Everyone there has been so kind and helpful. It was not easy for my mom moving from her own home to senior living but everyone has been so kind to my mom. It really made all the difference.

I was sold on a level of care that was not provided. Would NEVER recommend to anyone! They are dishonest in my opinion. They said all the right things to get my loved one into their facility and then abandoned them when they couldn't keep my loved one safe. Heather Glen is the money grab they have no real concern for their patients. They talk the talk but can't walk the walk.

Heather Glen is great with fantastic care! They are very family oriented! Staff went above and beyond to make you feel at home and address needs of all!!! The facility is always clean and upkept! Staff always goes above and beyond! Looks and feels like a home!

The kindness of the staff really sticks out. They pay attention to detail and want to keep the families of the person who is there involved in things. They go out of their way, especially in the beginning to do that as the resident is getting acclimated to the facility. I also had a personal conversation with the nurse last night and she was extremely informative and knowledgeable about nutrition which is very important to us. I would absolutely recommend Heather Glen to other families looking.

What a gift it was to have my mother cared for at Heather Glen in the memory facility during the last few years of her life! As her children, we had limited ability to be with her, first because of pandemic restrictions and then later because we all live out of state. But our anxieties about that quickly vanished when we saw how she was happily thriving there. The staff was warm, kind, and attentive to her, we received regular updates, the caliber of the facility and activities available to her were well beyond what we expected, and as she began to decline, staff consulted with us on all the decisions that needed to be made. If you are considering having a family member as part of their community, I can recommend HG unreservedly.

Please do not base decision on tour or their sales pitch. We were taken my the beauty of the facility and the fake smiles/kindness on tour. The 5 1/2 months my mom lived there were horrible. She was left in the same clothes for 3-4 days, no showers given if it were not for family and private pay care givers going weekly. They speak to residents as if they are a bother. Unfortunately, the are finance driven only. Cutting staff well below state minimum on evenings, nights & weekends and the residents deteriorate quickly. It also puts an enormous strain on the staff. Zero management. When we try to nicely address issues the "wellness" director would turn the conversation around to some how find blame with my mother. Who is obviously there because she needs help. They then emotionally manipulate family/resident to question the validity of their own thoughts/needs which lead to low self-esteem/confidence and more dependence on them. Moved mom and in 1 week she is happy and thriving!

The administrative team, nursing team, and all the people working there, including housecleaning and daily staff, have all been absolutely wonderful. They are very personable. If I have a question, I can ask and I get an answer. They're very supportive of my father. He can be ornery, but they know how to handle him. And he's getting excellent care. If you're looking for a facility that has activities, nursing assistance, and transportation - which has been wonderful - Heather Glen is the place to go. It really takes the burden off of the family not having to take time off work to go to doctor appointments and things when they're schedule right there through Heather Glen.

My Mother...[name removed] was in your assisted living section and really liked her room, I want to thank you for your superior care. It meant so much to me her daughter, as I couldn't get to see her because of Covid and I am retired so don't make enough money to get there. I called her frequently until her final stroke when she wasn't able to speak more than 2 words. She passed about 6 weeks ago.

We chose Heather Glen because their pricing was all inclusive and there were no hidden or add on charges. There is no graduated or levels of care like we saw at other facilities. They do also have a memory care unit attached as well if we ever needed that type of care. I would recommend them to others looking.

We recently moved our mom out of Heather Glen because of the terrible care they were providing her. She was wet every time we went to visit her which resulted in bad sores on her bottom. Trying to get staff members help was like pulling teeth. If we didn't care for her when we visited she wouldn't get any care period. Such a shame because the facility is beautiful.

what we like most about Heather Glen is the spacious and open floor plan. the common areas are well designed. they have a lot of good activities for seniors and the staff are great as well.