Rittenhouse Village at Lehigh Valley

Constant excuses are made for staff failures in following medical directions for residents care. Some attendants and med techs decide not to do what they are instructed to, and then take retribution when complaints are made. Mouth watering culinary, a joke! Don't get sucked in by their marketing. It's all a bunch of crap. They're best at deflecting and placing blame on residents and take no ownership of their own shortcomings and weaknesses. Shameful. The executives and management should trade places for a day and see how much they like the treatment residents get. Let them eat the atrocious slop served three times a day. A few staff are caring and attentive, but overall the place deserves a grade of C, at best!

5 across the board. Love the staff members very caring of my mother in law who lives there but also my father in law who visits and has dinner with her daily. He raves about the food. Gloria doesn't really participate much but they always have her there during activities giving her the chance if she wants. I am an RN myself and hear plenty of horror stories about instances in nursing facilities and I can say with 100 % confidence I trust them!! Perfect example for you. This AM, [name removed] said she fell staff didn't witness this they were wonderful called me right away gave me info had called an ambulance and was taken to er. She is fine by the way. But the point being on top of things always compassionate and believe in their residents.

My loved one was previously a resident at Rittenhouse Village at Lehigh Valley and the experience at this facility was terrible. They had one problem after another with the aging building and also with the van. They were short staffed and on the weekend it was worse. While my loved one was at Rittenhouse, things started falling apart. The chef quit and for a time the aides were doing some of the cooking. The hairdresser quit and then they tried busing residents to the Beauty school. At one point, the van broke and there was no one to take the residents to doctors appointments. The kitchen range stopped working at one point in the winter and the kitchen staff was cooking meals outside-in the winter-on the grill. What else. At one point, the building lost hot water for a few days. Imagine taking care of residents and washing hands in cold water. There also was a gas leak for a couple days and that was shut off. It was an old building and van, and I don't think they had the money to maintain the infrastructure. I would not recommend Rittenhouse to anyone.

We think an area the Rittenhouse Village at Lehigh Valley community could improve on would be keeping the residents especially memory care residents active. We never saw anyone doing any sort of activities.

The people at Rittenhouse Village are nice. They take an active interest in Mom's health. The building is older and has issues.

It's not a large community. In general, I think the openness and friendliness of the community, meeting other residents, and the staff encouraging interaction has all been good. My loved one is currently seeing the house doctor, and the care has been satisfactory, along with their nursing staff, med tech, and any contracted people they bring in. The facility has been updated, and cleanliness is good. It could use maybe one or tow more extracurricular rooms. I like the location - it's close to the hospital. And I like that the residents can sit outside and watch the birds by the birdfeeders with no traffic around them. It's a nice backdrop.

Rooms are clean and comfortable. Staff is friendly. Activity list is full and varied. Mom is happy!

For any community, find out what their criteria is for each level of care and what the process is for making the assessment as to what level the resident belongs in. Because that impacts how much you'll pay at the facility. Rittenhouse just changed their criteria, and that has increased the price. Activities are average - my loved wishes there wasn't so much Bingo. But the staff is friendly, helpful, and fairly responsive. The facility is open and airy, and doesn't smell. It's hard to judge outdoor experiences yet since he's only been there during winter months.

It is a very nice community with nice accommodations. They are affordable one bedroom rooms. Some of the activities available are off site visits, library, outside music, and more are available for the residents to participate in.

Facility was modern, like living in a hotel. [Name removed] the coordinator was extremely helpful and pleasant. Menu is posted 3 months in advance. In addition to monthly payment there is a one time “community fee” that was agreed to be broken into 3 payments instead of the usual one payment.

My sister and I enjoyed this tour. The facility was clean, the rooms are all being renovated which was really nice to see. We enjoyed the fact that we saw a lot of the residents out and about, playing bingo and word games. The staff was very friendly. It was a very upbeat community and we enjoyed that the most. [Name removed] did a great job answering all of our questions and giving us the tour.

Excellent place for your loved one. Care is amazing. People were amazing. Could not ask for a better place for my father to call home!

Wonderful, bright, clean. Staff is amazing! Call bells are answered immediately. I cannot say enough about how happy we are to have found this place for my father! Fyi...new director, new ownership. Dont let the past reviews stop you from checking this place out. You will not be sorry.

The State of PA officially revoked their license last week due to excessive inspection violations and [Removed] which resulted in loss of life when a resident in memory care went missing. This is all verifiable by looking at DHS records and searching news articles online regarding Woodland Terrace. Ironically, they are currently remodeling which certainly says so much about priorities. There is rarely a nurse on duty and call bells go unanswered for 30 minutes plus on a regular basis. They are great at marketing their product but the actual care of the residents is deplorable. The minimal staff is overworked and under trained. We are hopeful the State follows through with this decision. Management has been told repeatedly about outrageous conditions but they chose to ignore it. This goes all the way to the top which is Woodbine Group. Shameful!

The tours are nice and the place shows well. However, there are many serious problems here. The State of PA currently has them under a PROVISIONAL license due to multiple inspection violations. You can verify this online as it is public info. There are frequent medication mistakes. There is a very serious issue which is covered on going in the news currently where one of the residents in the memory care unit went missing on the overnight shift a month ago. Sadly this had a tragic ending and is still being investigated. They are extremely understaffed and there is a constant turnover. Even the food quality and service has deteriorated. Residents sit for long periods of time waiting for their meals which are served by the same staff who serve as care givers and med techs. (There is no separate dining room staff). The staff is overworked and complain frequently in front of the residents. New ownership and management in 2016 with lots of promises but no follow through.