Harbour Village

Staff really cares about the residents. They listen to feedback and take actions to improve. My dad is happy he moved there! My dad has a 2 bedroom place, so much more room than he needs. But I would say it's very comfortable size for 2 people. And he loves the cleaning service! He also really enjoys the activities. He said there have been some very talented musicians and fun outdoor events.

Staff is generally nice. My mother received ok care. But feel like there could be more for the residents to do. Not sure how hard the workers tried to keep them busy. The place itself the living area in memory care definitely needs updating. Very outdated and small and didn't seem comfortable. They hold all of their activities in this room and there isn't always enough space. For the cost I believe there should be so much more offered.

Many staff are long term employees. The room sizes as well as the amenities offered to the residents are great! Very nice.

The people in charge are very nice and helpful but they really need more help The head nurse is very helpful her name is Samantha but I don't think there are any A one places out there.

My loved one was previously a resident at Harbour Village and this facility was a good place. My husband and I visited our loved one very frequently and also had lunch with her often and/or spent time with her in the Activity Room. This facility was very nice and the care given was great, my loved one suffered from dementia. Again, Harbour Village was a good place and I would recommend them to others.

My dad moved into Harbour Village about a month ago and is transitioning well. He has participated in some of the group activities and is getting to know other residents. He did not want to move initially, but now says that this was a good idea and he is glad we pushed him a little.

The best part is that my dad has many friends that he enjoys spending time with!! There are a lot of activities that people his age with their mental faculties intact enjoy. The have two full time Activity Directors who are great! They are very kind and enthusiastic. I'm so happy we found Harbour Village.

Kind and loving staff and executive staff. Friendly and kind staff and visitors. Beautiful location. Always clean and inviting. We are very happy we found this facility. Feels like a home. I would strongly recommend.

We are so blessed to have found this place for mom. She is thriving there and an avid bingo player. They are very interactive if needed or asked. Only challenge is they are a bit short on staff for example you use your phone to call them to get you for a meal and just sometimes they are pressed to come.

They were absolutely horrible. I pulled my loved one out of there a month and a half into being there. They very seldom checked on my loved one, they did not follow their medication schedule. My loved one got sick in there and the staff just ignored my loved one until I called their hospice nurse. She came and got my loved one out of there and put my loved one into the hospital where my loved one recovered. I'm in the middle of writing up a formal complaint that I'm sending to the state and a couple of other organizations. I would never recommend Harbour Village to anyone ever.

If you are looking for anew home with some or a lot help needed.give this place a chance. Don’t think you could ask for more no matter how much help you might need. Beautiful rooms,friendly staff and great cookies.

Very happy with the community of f Harbour Village

My Mom was going downhill fast after my Dad passed away. Basically giving up on life. We needed to do something to get her back to living again. We went on a tour of Harbor Village and knew that was where she needed to be. She absolutely loves it there! Food, staff, activities, residents are all great. We definitely got our Mom & Grandma back!??

Overall, my parents are happy here for the most part. However, they've been here for less than a year and rent has been raised twice. I'm really disappointed about not only two increases, but also about how much we are paying now versus when they first moved in. They do complain about the food often and are also very upset about the rent increases. I'm hoping they don't raise it again in the near future, if so, I'm not sure my parents will want to stay. It's frustrating, for sure.

The staff are excellent, and [name removed] made it very easy for my loved one to move in. The staff even knew my loved one's name the day after my loved one moved in. No ask is too big for the community. All requests are taken care of immediately. The food is excellent and my loved one does nothing but rave about how good the food is.

My loved ones liked the community due to the community feeling safe, kind, and calmness to it. This is clean and lovely environment. The meals are able to be delivered to the resident's rooms or eat in the dining room. My loved one like the food, it could be a little bit fancier in some ways for my loved one. They are starting to bump the fanciness of options for meals up for the residents. They have shopping experiences, musicians, and more activities for the residents to choose from. The director is caring and supportive and are open to feedback from the resident's families.

When we have had concerns or questions they were addressed quickly and professionally. They take the time to listen to you and if we aren't able to get a hold of someone they call back in a timely manner. We would recommend this community to others, and have recommend this community to others. When we needed them they were there, they give us peace of mind and we are able to sleep at night.

The staff have been available when I've called them. There could be an improvement with the food. But the facility is pretty clean. There's a lot of activities going on. And they provide a shuttle back and forth to doctor appointments, which has helped me out a lot. You can get your hair cut at the facility, which is nice. They clean the apartments and do laundry for the residents. They also provide necklaces with an emergency call button for the residents to wear. It's expensive, and compared to other places they're a bit higher. But it has been very helpful, and we've been satisfied with them.