Layton Terrace

My brother and I frequently talk about how pleased dad is and how pleased we are that he's at Layton Terrace. Staff is very friendly. The common areas are being remodeled and it looks great. Apartments are very nice and things are well maintained. He LOVES living there.

My loved one is currently a resident at Layton Terrace and overall the experience has been okay. As for care services, my loved one does not need major help, but what she does need is not provided reliably (such as help with teeth brushing- point out the toothpaste and toothbrush and ensure that the brushing is done, face washing- wet a warm washcloth and point out the cleanser, and choosing fresh clothing.) Her weekly shower is not always done. Staff and friendliness varies from person to person. They do not deliver on their promises and do not respond to emails. I don't know if this is typical of memory care facilities or if they are subpar. That said, it has been a very rough transition for my loved one, but it is getting somewhat better for her.

Mom has had a very positive experience at Layton terrace! I can very easily assign a 5+ to all questions. All of us (her family) are extremely happy with the situation! I have to tell you I was there visiting mom on Halloween day. She'd only been there a week or two, and the cleaning and maintenance staff came to her door in costumes to make sure she knew about the party! They were all wonderful and very inclusive. I can't say enough about Layton terrace!

We picked this community because, it didn't have a wait list; I thought the price was reasonable; it was within the limit of how far the facility was from my home, apartment was bright and appeared spacious for the square feet; included one meal per day with flexibility in dining options. Mom is in independent living and if needs to transition ti assisted living she can do so and stay in the original apartment. If the person we met with was a representative of the staff then this was a good fit and she is truly representative of staff and the feel of the facility.

My grandma lived there less than a week before she entered hospice. They are understaffed and have to go into the hall and search for someone to help with caring for her. The lady seemed nice and concerned about my grandma. Once my grandma moved in. She did not answer my calls or help me solve issues that were evident from day one.

When my loved one first came in about two months ago, Layton Terrace was very understaffed. They are making progress towards hiring more staff. The managers and administrators seem committed to providing quality and compassionate care, although that doesn't necessarily come through with some of the staff members. The management is open to hearing feedback, but don't necessarily follow up with the family. The activities in the Memory Care unit are good. We were not prepared for the reality of the Memory Care environment, however. It is critical that no important or valuable items come with the resident, as things disappear. As far as recommending the facility to others, I have no other Memory Care facility experience to compare to. But I think they try as hard as any facility to give quality care to the residents in a very challenging situation. I have not seen any negative behavior on the part of any staff at any time.

Reasons why I rate Layton Terrace 5 stars. 1. The concept of Ambassadors gives new residents a feeling of "belonging", someone to talk to and bring people together. 2. Activities encourage new members to become members of our community and helps to "settle in". 3. Staff and residents are treated as "community". 4. Having Physical Therapists and other Professionals available to members of Layton Terrace. 5. After arriving 1 year and 1 month ago, I am Happy I chose Layton Terrace.

I was so sad at first because I loved my condo, the neighbors and all the stores and shops that were close and I was comfortable with. I came to a point after the first month that I said to myself daily, "I guess I have to take things as they come" because I can't change this. Since then it seems daily there is something new to enrich living here. Activities are varied, meals are too, a newspaper for residents is here, a bar is being built on the first floor. I love my apartment and one of the usual caregivers treats me like her mother, she really cares. Residents and all staff are helpful, happy and kind. I love that my apartment is smaller than my condo. So much easier to keep up and get around.

[name removed] and I are very pleased with the living conditions we have encountered while living here at Layton Terrace. The staff as well as the residents seem happy and very hospitable. The dining room is bright, meals are fine and the dining staff is helpful and pleasant.

This community allows for many activities, a variety of classes to attend. The food is excellent, wide range of variety. Layton Terrace is an independent, assisted living and memory care community in Greenfield.

Dad loves the food. Is is still finding out what activities he wants to be a part of. Everyone is very friendly and likes to help out. Overall We are real happy with our experience at Layton Terrace.

I highly recommend Layton Terrace for those who need a safe, clean and loving environment for their loved ones. We moved Dad to Layton Terrace following his stay at Library Square as his dementia progressed and he needed extra care (my mom died several years earlier). The facility was clean and the staff was friendly, knowledgeable and professional. They took great care of my dad, who could be quite a handful as his dementia progressed. One staff member in Memory Care was a stand out--he spent a lot of time with my dad, just listening to his stories. He was such a calming influence on my dad! We truly appreciated his efforts. I live far away, and felt so much better knowing Dad was getting such great care. My dad passed in 2019; before he passed the staff recommended Badger Hospice, who were a Godsend. Thank you to the staff at Layton Terrace for making my dad's stay so comfortable and pleasant!

Maintenance issues and the food are the 2 problems my dad has with this facility. He won't eat the food at all. They respond fast to maintenance issues, but then they won't fix everything. Examples: the stove wont open unless we remove the cabinet knob, and the cabinet door doesn't open because of the stove. We were told before he moved in they would replace the stove, but once he moved in they said no. Toilet overflows daily-they won't bring a plumber out to snake it. Shower handle is too difficult to turn (even for a non elderly person) and they won't bring a plumber to fix. So he struggles with 2 hands to turn the handle to take a shower. To be fair, the positive side is that the place is very clean, and for the most part, the response is prompt and friendly.

My mother was in memory care here for less than one year. The care she received was to say the least, sub par. They did not care for her open wound on her foot, didn't shower her, did not change her clothes for days at a time. Staff and the director made many empty promises that never came to fruition. So, please, let our misfortune guide you in choosing a care facility for your loved one. Incidentally, she is now at [community name removed] in Wauwatosa and is thriving with their care!!

The staff members overall friendliness is a definite plus, they are very nice to our loved one and to us when we come to visit. Our loved one really enjoys speaking with them and she likes being at Layton Terrace which is really important. We would definitely recommend them, but they could work on a few improvements. Sometimes the response time when our loved one needs assistance is slow. When the dining hall is shut down due to covid and the meals are being delivered, a few times they have forgotten our loved ones food. They have activities, but the recreationally activities we do wish was also geared towards those with onsite memory loss even if they are still on the independent side.so the billing can be a little bit inconsistent.

It is a great place but it is expensive. They do have nursing fees that are separate from the apartment/room fees. It was higher than expected.

The staff is very friendly and helpful, and I feel like they are keeping an eye on my loved ones. The residence is also very friendly. I would recommend this community to others based on my experience.

Everything is going well. The only issue I have is that my loved one was classified into a higher level of care after being evaluated by their nursing staff, and I don' t think she gets more care than what she would at a regular assisted living classification to justify the price. But they do get back to me when I call. My loved one seems to like the food, and it smells good. And they seem to offer a wide variety of activities.