Fountainview

We found the facility to be excellent, our loved one was made to feel really secure in a fine facility. I told our loved one that she would probably never do better as it was such a fine place to live. Unfortunately our loved one had no recollection of even being there. Our loved one had to move out for a bit; however, we are hopeful they are able to move back to this community. I was telling our loved one that I wish I could move in here myself, I would do that in a heartbeat.. Thank you for your services, and please know that all the staff at the Fountainview was very professional and friendly and welcoming.

The carpets on the mail floor by the dining room and kitchen are always filthy and practically worn out. One elevator has been out of service for months. The one remaining elevator is not reliable. The fire dept has been called in twice in the past two months to get residents upstairs when the one remaining elevator is inoperable. The food quality has improved but they run out of food if you don't go early. Portions are very very small and often served luke warm or cold. It's never served hot. The place has deteriorated in the 6 months my mother has been there. Many residents have been leaving due to the continued problems. Staff does as best as they can with the staffing levels. They could use more help. I would not recommend this facility at this point in time.

It's a good place overall. Not amazing, but definitely not bad. It's a nice place and a decent value.

We love the atmosphere of Fountainview, it is almost like living on a cruise ship. We love the really nice open walkways they have, it is very spacious and very clean but not overly crowded and overwhelming. The staff members are incredibly friendly. Our loved one enjoys the Wii bowling, bingo, the ice cream socials and happy hours. They also have church services. The meals are great and based on our experience we would definitely recommend Fountainview to other families. We do wish every month they would carry over the money not used for the meals - if you do not spend all that money you end up loosing it.

We've had a pretty good experience so far, with only a few minor issues, and some of that had to do with our person simply going through an adjustment period on his end. But it has been a good choice for him. The people are extremely friendly. Their willingness to go over and beyond and take care of the residents has been great. [name removed] in sales has been fantastic to work with. And the apartment is nice.

I would recommend Fountainview to others. However, we did have a couple of initial problems when mom moved in. Upon arrival, they gave her a wearable help call button. Three weeks after she moved in, I realized the call button wasn't working at all. They resolved it immediately, but I was concerned that it wasn't tested before they gave it to her. Also, they didn't wash her hair for the first four weeks, which is a long time. Once I brought both of those things to their attention, they quickly resolved them. Things are better now and we haven't had any other issues. Staff is ok, some are nicer than others. My mom seems to like the food very much. The facility is nice and clean. They keep mom occupied five afternoons a week with activities. I would probably recommend them. Even with our problems in the beginning, which again they addressed immediately once I brought them to their attention.

I would recommend you try Fountainview for your loved ones. All my loved one's needs were meet, it did take a couple phone calls to make this happen. The only issue we had was the buzzer to allow visitors in to see my loved one. This is because of the short stay of 30 days is not connected to the community's buzzer system. The weak link was the food for my loved one. There were times the breakfast order was delivered with incorrect food or cold. My loved one enjoyed the short stay, and my loved one would like to go back to the community. The community made it an easy transition into and exit from the community for my loved one and family.

The friendliness of the staff members is excellent, they are amazing. The meals and dining service is where they are having some issues - the meals they serve are super tasty but the problem is with the dining service, sometimes it is a little slow and they could use a little more training. However even with being understaffed they are doing their best and being extremely helpful and all the activities being offered now are fine. Hopefully more and more can be brought back.

We chose Fountainview because of all of the reasons listed above. It is a bright and cheery environment and the facility itself is well maintained. The apartment size is good for what they need. I would tell others to just ask a lot of questions and watch for their sales. I would recommend to others looking.

We chose Fountainview because it was much nicer and cleaner than some others we looked into. The facility has a very homey feel to it and the staff were professional. The person that I worked with was unbelievably helpful, I was impressed. The apartment sizes are very nice and spacious. I would recommend to others looking.

Every time I go there, it's always clean. It looks and feels like a cruise ship, and you feel like you're on vacation. The staff is friendly and always willing to help. They do have a telephone issue. For whatever reason, their main line crosses with another facility in the area, and that happens quite often. But they've always been helpful. That being said, I would recommend keeping on them. When they're talking to the elderly, they know the elderly can forget, so they put them off unless they have someone who remembers and stays on their tail. I just think they need to consider feedback from their residents more. In the beginning, we had some problems getting some move-in related things done, and they kept saying "Oh we'll get to that tomorrow" and then passing the buck. The food is okay but needs a little help. And they could also use more staff. Residents have to go to dinner at 4:30 to get out of there by 6:30 or 7:00. And if someone in a party is running a few minutes late, they won't allow you to sit. The whole party has to be there. Also, if a guest comes for dinner, they're not allowed to wear shorts. They do offer a lot of activities, but they have some problems executing them. For instance, I sat in on a mock travel to another country, and they couldn't get the presentation pulled up.

Fountainview is well organized and everyone is very nice. Any requests we have had have been taken care of in a promptly manner. They publish a monthly calendar with all of the activities so they seem to have a lot of things going on each day. My mother is happy with the food, they have an extensive menu with a lot of variety. She said that the quality of the meats are quite good. The grounds are beautiful. The campus is very nice layout, the buildings are in a circular arrangement around a large pond with gigantic fountains. My mom has a balcony that looks right out and it is a really nice view and the sound of the fountain is peaceful. There is a sense of security here and I know that my mother is safe. We have had no complaints and have been very pleased.

My mom liked living at this community. They do not offer a memory care unit so we did have to move her to another community. This community is clean and well maintained. The food is wonderful and they offer egg day every friday. The last friday of the month is omelette day. They have a large selection of food choices. I have recommended this community.