Brookdale West Palm Beach

I like the activities and the daily exercises. The food is good but it can always be improved one. Based on the experience I have had so far, I would recommend this community to other families but its best to go off what the person could afford.

I need to start by saying [name removed] moved out of Brookdale in January of 2023. She suffered a psychotic break and the Brookdale staff concluded they were not equipped to meet [name removed] particular needs. I agree with their decision. I believe the staff responded to [name removed] as best they could. One nurse, [name removed], was particularly mindful and compassionate.

If I could give Brookdale a rating of 0 for all of those items I would. They did not provide the services that they were supposed to and I had to move my mother out after a month because I was worried about her health and safety. They stole thousands of dollars, charging a non-refundable move in fee and last month rent, even though they engaged in fraud by not providing the services that were promised. After not having success getting the facility management to improve my mother's care I contacted their corporate office several times and they never responded. That's when my mother and I decided that she had to move out.

My loved one is currently a resident at Brookdale West Palm Beach and everything has been very good for him, so far. The cleanliness and friendliness are great. The staff and care services are good. My loved one says that the food is good. Based on our experience, I would recommend Brookdale West Palm Beach to others.

The choice was made under duress and a short period of time, but having read about or looked at the others, this seemed the best choice. The facility is a fair price and proximity to the condo that she had been living in so she is familiar with the area. Some of the others didn't look as nice or they were too fancy. This seemed small down to earth very nice apartment with a terrace and the dining room is directly across the hall from her room and she could walk over with her walker. Incredibly convenient. Staff very good about making sure Mom gets to dining room and bringing her meds twice a day. She feels safe.

Don’t send anyone you love to Brookdale West Palm Beach. If I could enter 0 stars I would. Knowing that my mother’s primary need was to be fed good food, they pulled a bait and switch by serving us superb meals during our interview visit and frequently inedible food once my mother moved in (uncooked spaghetti, I chewable meat, spoiled fish are just a few). They screwed up my mother’s medications, hurt her in the shower, wanted me to return a brand new TV because the Executive Director refused to contact Comcast (there was nothing wrong with the TV, Brookdale’s maintenance staff hadn’t been trained to set up the latest version of smart TV). When I moved my mother in, I experienced and witnessed all of this and after I returned home got daily calls from her crying about her horrible treatment. After one month I had to fly back across the country to move my mother out because we were worried about her health and safety. My mother likened her stay there to being in prison.

The apartment sizes at the community and the food are pluses. However, there is no help arranging card games or support for any non scheduled activities. Sales staff misled about card games.

We picked Brookdale because the staff is very friendly and professional. They were able to work with us and made everyone feel comfortable. The community is well kept and is gated.

Very social and busy.

My mom lived her for a bit over 3 years. At firsts it was great, but then COVID struck and residents were in lock down. The isolation was tough on my mom and it appears that management didn’t focus on maintenance or the facilities during that period. It’s a nice place but when we started looking at new facilities we realized how rundown/dated Brookdale really was. The staff there was wonderful.

Lovely facility very helpful employees. The outdoor area is very attractive. My only complaint s that after a year my mothers rent will be increased by $[removed]. She will have to move unless they adjust this.

I have been impressed with this type of living after being at Brookdale West Palm Beach for 2-2/2 months. No one or place is perfect, but on a whole, I am happy with most of the people, the food, and the effort they are putting forth to keep us busy and content. Based on the experience I have had so far, I would absolutely recommend this community!

I suggest Brookdale West Palm Beach to anyone! I moved my loved one here after a bad experience at another facility. [name removed] in admissions is amazing! Great staff.. Nice apartments... Reasonably priced.. Very clean.. Good food.. Lots of things to do... Easily accessible for family.

I'm just here for temporary as we build a house in Loxahatchee. A lot of permanent residents complain. The facility suits my purposes well. Maid service & repair men are readily available. They made come as once a week and does an adequate job. I am able to get Select physical and occupational therapy services through a physicians recommendation. The community provides transportation, although since I am disabled from a car accident, I cannot use it much and rely on private transportation. It's very lovely community, beautifully landscaped with several attractive lakes, lots of birds and other wildlife. How does in the dining services I give it a high recommendation. By the way, the fellow residents are nice people. I am an independent living thank goodness. There is also at this facility accommodation for assisted-living.

There is a dining room in the building, and they bring some of the items on the menu. There is also a main dining room area, that has a larger variety of food options. My friend has engaged in a few activities. The value for the money is good. I would recommend to other families. They have nursing staff 24/7, and my friend speaks very highly of them. The nurses is patient, caring and do a good job.

This is a great place for seniors, it is fantastic! My loved ones feel very comfortable here. There are two meals a day and snacks provided by the community. There are washers and dryers and a full kitchen in the apartment. Some of the activities available include: memory games, field trips, cooking classes, exercises, pizza night, and more for the residents to participate in.

My mom has been having some trouble with her maid coming into her room and do the daily cleaning. They have been have enhancing the exterior of the building with power washing, cleaned and trimmed the trees and shrubs. It looks very nice.

Brookdale WPB meets all my needs. I love it here!

I do not mind recommending this place to others