Brookdale West Palm Beach

I gave 2000.00 plus first month rent,when I became a resident. Due to an incident that occurred while playing cards,was asked to leave facility. I was assaulted and humiliated ,Brookdale staff in no way came to my aid. Having no choice left facility with no argument. . I wanted my money back. They admitted that they had never thrown anybody out, In the past,therefore I insist that they give my 2000.00 back and they will not do it,I am hoping that a lawyer sees this and help me. The administrator of Brookdale is not qualified and incompetent. Be careful you can not sue Brookdale .The best you can do is arbitration, I feel like a lawyer can help me win this case. BEWARE!

This was my first experience with viewing an Independent Living Facility. I was impressed by the amount of activities available to residents. I was impressed with the size of the apartments. I had lunch which was delicious and met some of the staff.

ALL ROOMS ARE ACCESSIBLE, FOOD IS VERY GOOD, AMPLE SELECTION OF ENTRIES. AMPLE ACTIVITIES AND ENTERTAINMENT, NICE GROUNDS,

I really appreciate on all the help that their staff has given me.[Removed], the health and wellness coordinator is very responsive. When I email the nursing staff, I usually receive a quick response. They always give me updates concerning my loved one’s appointments and anything going on during the day that they feel they should let me know about. In the main office, the resident coordinator and office staff are very helpful and knowledgeable. I feel like they were willing to work with us getting everything coordinated with my loved one’s personal doctor and were very helpful with the transition. The dining experience is top notch. There is a culinary institute in their kitchen so the food is fantastic. When I went to visit my loved one they were nice about me eating with him in the facility. There are lots of options on their menu that changes daily. There are at least 3-4 options for the main entrees and 3 different desserts on the menu each day. They are very good with their cleanliness too. Their main club house area is pretty nice. They provide entertainment, art and craft activities, and musicians come in and plays for the residents. One factor that really helped us decide with this location is the friendliness of the other residents. They love it there and hearing it from their perspective on the facility definitely helped.

If you have an elderly loved one that is living with you, you are not doing them any favors keeping them in your home. God forbid that something happens to them where they would need skilled nurses and professional medical personnel, you cannot provide it. Having my relative at this facility has given me a great peace of mind knowing that she is somewhere safe, comfortable, and there is a knowledgeable medical team there if it is needed. Another thing that is great is that they keep everyone constantly monitored in case something goes wrong. In the units, there is a button that they would have a push by a certain time, if they don’t push it then they will try to call you, if you don’t pick up they will then try to find you. Moreover, they are required to wear a “life alert” type button around your neck. For the most part the care team is going a good job. However, there are times where they seemed a bit short staffed. Occasionally they will take some time to get back to you. Another thing I would say that they could improve on is the wait staff in the kitchen. Sometimes there are inconsistencies, there are times where you will receive your food right away and others there will be slow service. However, the food there is great. It’s like basically like eating at a restaurant. They serve fish three times a week and I had their crab cakes one time while I was dining there. My mother is getting a more well-rounded diet there than she did before living at home. Here she is eating more things that you should eat and at this location you get two meals a day. They do a good job at keeping the facility clean. The housekeeper comes in once a week to organize the resident’s units and if you have clean linens they will make the bed for you. There are also many activities offered here. They show movies, they have outings, and transportation to take you shopping or doctor’s appointments. The other tenants that are there are friendly too. Picture it like a high school, there are bound to be clicks a long with maybe one or two people that you wouldn’t want to hang around with.

I did a 2-week respite stay here to see if I would fit in if I moved here. I liked the staff and they treated me well, they told me about the different activities, none of which I liked and they made sure I came down for my meals with the other residents. The food was fair but it was depressing as some of the residents were friendly others just sat around doing nothing. I finally decided that I would be better off in my own home with caregivers for now.

Toured here yesterday also. Not impressed. Pricing is much higher, and based on each and every extra service. Did not show me the ALF, just the independent area which was very congested, needs a lot of "cosmetic" work done, both inside and outside. Have to go outside from your building to main building to get to dining room. Just not appealing to me.

Our family liked the congenial staff, Dining director talking with us . U could Tell he has great pride with his meal planning. Uses local ingredients. Also the facility provides swimming Plus wi bowling which hits my father interest. His apartment Is spacious with new carpet and Freshly painted. Staff seems concerned With the care for each resident.

This is a nice community very spacious. The foyer is nice as you enter. The units for an independent living seems to be ok good living space. The staff seemed to be friendly and helpful. The grounds were nice well kept and maintained.

Mom is extremely happy since she has moved here. The staff ranging from the dining room to the nurses and administration is very nice and extremely helpful. My mom looks forward to her water exercise class and her craft classes. I've eaten here when visiting mother and I would have to say the food is a little above average. The community is extremely clean however the elevator is left to be desired though. Outside there is plenty of acreages to take a nice stroll.

This is a great community. The staff are caring and attentive to his needs. The community is very nice and I like knowing that he is happy in a clean community. The meals are good and he likes that variety that is offered. He is activities in the community with the activities that are offered. We would recommend the care and the value of this community to other families.

My Dad loves this place. He was skeptical at first, but now is glad he's here. Food is exceptional.

I'am doing very well since my move to this community. I'am happy with all they have done for me, everybody is very kind. The facility is beautiful, and they do a good job with the cleanliness. I'am very pleased with the community.

When we toured Brookdale, we really liked it. The staff there were all very nice and the place was fantastic. My father had already put a down payment but then he found another community that he liked more. There was nothing wrong with Brookdale, it was a very nice place.

The staff are helpful within their parameters. They do not always seem open to suggestions. The food is phenomenal. There is a lot of variety and it is restaurant quality. Dad does say some things are not like they show in the brochure. His apartment is large, bright and they clean it once a week. They keep the community clean maintenance is quick to respond to issues.

The minute I walked into Brookdale I knew it was the right place for my mother. It was bright and full of life with residents congregating in the lobby. Everyone that I dealt with from the person at the front desk to the director was friendly, helpful, knowledgeable and experienced. Before the tour, the director sat with me to ask me questions and to give me information while answering my questions . No question of mine was too trivial or unimportant. Every doubt or possible negative scenario that I could think of was given a resolution.[Removed] would make any accommodations that would help my mother succeed at Brookdale. When we went on the tour I noticed the warmth and familiarity between the staff and the residents. I met several staff members including heads of departments. A bonus at Brookdale is the food! It's good! When I met the head of dining, he told me that they could make anything that my mother requested. Wow. The apartment she has is roomy, full off natural light and is very accessible for someone who uses a walker. My mother has been living at Brookdale for 9 days now and we hardly speak. This is because she is busy with her new friends and participating in activities. She is hardly ever in her room when I call. I have contacted the staff at Brookdale several times for various reasons while my mother settled in. From [Removed], and everyone in between, I cannot say enough about these wonderful, caring professionals. Do we like Brookdale? My mother has not been this happy in a very long time.

Everything is great at this community. My in laws is doing very well since their move here. We know they are safe, and in a good facility. They have a very good staff here, they have good to work with. They are very pleased with the meals, the food is very good. Overall all is well so far, and I would recommend this community.

The staff arranged a trial stay for my 90 year old mother in law so that she could be sure their facility was comfortable for her. They were so accommodating and helpful with our move-in. They even arranged a surprise birthday cake for her! Now that she is settled she is loving her new home. She remarks often that the food is exceptional. Our only negative comment is that the facility is older and the corridors and carpet in the public spaces appear worn and soiled. Her private unit is well maintained.

My uncle is doing really good here. The staff are attentive and caring. the community is very clean. He likes the variety of the good food that is offered. He is offered to do activities when willing. He is happy and we would recommend this community for a great care and value to other families.

The staff is pretty good. The community itself can use a remodel. It is very out dated and the dining room chairs are used and old. Also they do not do a good job of cleaning the community up. Only the dining room. They have activities, but none that appeal to me and my husband. We thought this was independent living and it turned out to be assisted. Just not a good fit for us.