Clearwater at Sonoma Hills

Clearwater at Sonoma Hills is a wonderful, clean place with a friendly and caring staff. My mother has adjusted well and now calls it home (even though, of course, she would have preferred to be in her home.) The med techs are conscientious and are quick to call me with a question or to confirm an order. They always prepare her meds for me if I'm taking her out for the day or weekend. It is also very clean and her one bedroom apartment is new and nice with a full fridge. They have cleaning and laundry services as well as a salon for hair and nails. Breakfast, lunch and dinner vary quite a bit and they always have options if you're not interested in daily specials. My mom loves getting dessert every night. Even the waiters are friendly and most important, everyone knows my mom's name as well as who her family is. It was the right choice for us. Overall, it's a very nice facility with very good and friendly staff at all levels. I now have peace of mind knowing my mom is being taken care of and is in a safe place.

The community is short staffed for the memory care. My friend that was here fell and broke their leg. It appears the staff likes to medicate the residents and place them in the same room to monitor them because of lack of staffing. There seems to be in transition in the Executive Director Role in the community. The staff communication with friends and family was okay; however, the staff response time could use some improvement. There were three meals a day served to the residents and the food was okay.

It's clean, mostly good staff, good food, and very expensive.

I looked at 4 different assisted living facilities and Clearwater at Sonoma Hills was the first that we toured and they set the bar high. When you walk in, you feel like you are at a Marriott hotel. It is only 2 years old so it is more modern and has amenities that other places do not have. For example each room has a live electrical outlet with a red plate meaning if the power ever goes out, that one outlet would still work. They had a room available right away so we just put a deposit down and the move in process was easy. I would definitely recommend them to others looking.

Clearwater Sales Team was very professional and very caring.

My mother's move from a retirement community into Clearwater at Sonoma Hills went so smoothly thanks to Melissa, Rebecca, Miguel and the entire staff! They were there every step of the way to help our family get mom situated in their brand new, state of the art community. The residential floor plans, decor, amenities, grounds, cuisine and attention to their residents needs are what you would expect from a fine hotel. We had no idea how wonderful an assisted living community could be!

The staff at Clearwater have been very attentive and professional and kind to my mother and my family. All the employees we have met have gone out of their way to make my mother's stay more comfortable and enjoyable. The staff have been welcoming and competent and I feel good knowing that mom is in their care.

This place is gorgeous, in a great location and well laid out. But what makes a difference is that the staff treats residents with care and dignity. It is the little things, like reaching for a hair brush after dressing, that set them apart. Thank you!

Clearwater is a wonderful place to live. Enjoy the excellent food, spacious surroundings, indoor and outdoor living areas, activities too numerous to mention, all managed and run by a youthful, energetic, creative and "can-do" administration and staff. The prices are reasonable and well communicated, always, in advance.

The staff is knowledgeable, curious, energetic, and upbeat. The community is new and they want to make the community great. They have a courtyard for the outdoors. I would recommend this community to others

Clearwater let us down many times with false promises. Within the first couple of weeks we did not receive any type of communication from them regarding out loved ones arrival. Due to covid, they said they would take a video and send to us so we could see how his move in yet and see how he was doing, that never happened. The lady in charge of the memory side was not taking down any information over the residents for 6 months. She was not sticking to our loved ones dietary restrictions or getting him any exercise. Once we brought this to the companies attention, strangely enough the next day she took a leave of absence. Clearwater took no accountability for their mistakes, the management was poor and their employees need more training in all areas. They did not have their things together.

I have nothing but praise for the community. They did a great job with my loved one. It is a beautiful and new community with great staff.