Ivy Park at Santa Rosa

The facility is working out well for my sister except for the cleaning of her room and for awhile on Sundays the cat box wasn't being cleaned enough, but after complaining a few times, the cat box issue has been resolved

Friendliness of the staff is a 5 +++++ everyone is fantastic. All very skilled at handling the various stages. And teaching and showing me! We would give the care services a 4.5, I can see almost everyone is experienced. The lesser experienced are always being observed and b being trained. The food is fine. My mom is a foodie but by this stage she can't really remember what she likes. There is always something happening. And my mom who never likes to participate does! My mom feels safe and I am comfortable with her there. I try to be there once a week but I know if I can't make it she is ok

It is a very clean. Well organized well run facility. The people are very friendly and considerate. However, it is very expensive.

Staff are friendly and helpful. Lobby is large and residents are always present during the day. I like the 12 hour dining availability. It helps when there are appointments to go to. There is always someone at the lobby desk to sign a resident in or out.

Loving. Caring. Very responsible & respectful. I definitely recommend Ivy Park to others.

I'm very happy with Ivy Park. My mom really seems to like it.

They have nice staff.

It is the best place for the price in Santa Ross. The staff, food, activities, location - all excellent. It was light and laid out well. A creek is next to the walking path. Very clean and friendly staff.

My loved one is currently a resident at Ivy Park at Santa Rosa and everything has been very good for him at this facility so far. I am very satisfied with the care and attention that my loved one receives at this facility. Their entrance fee is very steep and non-negotiable, however. It would be nice if that were less. Overall, I would recommend Ivy Park at Santa Rosa to others.

I'd say it's great and I would highly recommend it. They have wander guard and they do a great job of keeping the residents vibrant and entertained. Also, the food is top notch.

I would recommend it. I feel very comfortable having my mother there. She is well taken care of so I don't have to worry. We picked this community, because it was closer to home. I also know someone who works there.

They were professional, caring and had taught me how to act, react, and handle this journey. I would recommend to others. Nursing director: [name removed]is awesome and educational.... caregivers really care! They continually advise me on what to get/do to make my mom more comfortable and CALM!

Ivy Park at Santa Rosa is the best facility out of all of the ones that we saw. The facility has lots of light and cozy spaces to sit and read or have a conversation. The food is great. The staff engages the residents in activities. There are several pianos and weekly music performances. A trail by a creek for walks with locals walking their dogs. Not a better facility for the price.

My Mother has been resident at Ivy Park for approximately 5 years. I must say their change of ownership has not been for the better..less staff etc, etc. The latest escapade concerned the delivery of a new hospital bed for my mother. There was a mixup by the delivery person about the removal of the bed. Ivy park Was totally unhelpful and kept calling my family saying they were going to destroy the bed if it was not removed immediately . Not giving us a chance to contact the delivery company.. The phone calls finally stopped and we can get no information about the whereabouts of the bed despite repeatedly asking them. The bed was very expensive, and the staff refuses to give us information. Signed …..the very frustrated family

My issue with this community was that the caregivers would let themselves in our rooms after knocking but we didn't have enough time to answer. The room sizes were nice and the food was good. I would recommend this facility.

Clean, friendly. Staff were all positive, helpful. Dining room very nice. $3200/mo and up PLUS care costs, depending on level of care needed. $4000 move in charge. Cat OK. [Removed] did tour. saw studio suite. Small but functional.must go to dining room, tray service available for price.

I couldn't be more satisfied having helped my 89-year old sister move in last month. She was at home with caregivers watching tv all day from her recliner. She loves the many interesting activities at Brush Creek, exercises, says her help is great and has made a very smooth transition.

I initially looked at several facilities in the area and found Brush Creek to be the most desirable situation. One of my criteria was that my mom be able to bring her small dog and they were able to make this happen for her. I found Brush Creek to be more expensive that other assisted living homes. It's been nearly 3 years now and I feel good about my choice. My mom participates in pretty much ALL of the activities offered and that's probably the best part. The staff know her well and are easily able to adapt as her needs change. The core staff has been great to work with.

The staff here is great, however since my mother-in-law moved in a month ago they have been unable to install a working thermostat, a working TV box or a defective ceiling light despite numerous complaints. We are told that since they were purchased by Sunrise, they could not used their prior vendors and that has caused the delays. Without these issues the rating would be much better.