Villa Capri

Villa Capri is a very nice facility. We feel that my loved one is receiving good care there. They have not been good at helping us navigate his emotional response to being there, such as how to answer his questions about why he is there and when can he go home. That said, it's a beautiful, clean facility. The cost is very very high and not easy for my family, but we want him to have good care. I just wish there was more support for the families.

The tour at Villa Capri was a wonderful and helpfull .experience. We covered all of the public areas on both the first and second floors. The lunch on the patio was outstanding and delicious. The apartments that we saw were spacious and had excellent views of the surrounding area. The staff could not have been more accommodating and informative. We came away with a very positive feeling but not yet ready for the transition at this point in time.

Jury still out on change of ownership. I understand transition takes time. Most personnel from previous ownership, from managers to care givers have left or were let go. Many of the resident concerns are being listed to re; laundry, food quality and food variety, activities, HOWEVER very little action seems to be taking place.

Do your research before having your loved one live at Villa Capri at Varenna. Owned by [removed] and recently Well Quest took over the management of this facility. It's obvious that [name removed] hired Well Quest to cut costs and operate Villa Capri as a budget community, however the costs for residents are high and will increase. Ongoing problems with the staff responding in a timely manner to the resident's call for assistance. Food is not good, residents give feedback month after month with no change. Staff training is weak and results in inconsistent performance. Communication to senior Well Quest Management about issues is ignored. This facility looks new and clean but is not operated well.

It's very pricey but if you can afford it then I would recommend it, unless your loved one is a foodie. Complaints about the food from day one. Best suited mom, more like a resort. Loved the staff. Friendly and caring. Beautiful environment.

What we really like about Oakmont of Villa Capri is the friendliness of the staff members - that is number 1 on our list. It was always really nice to see the caregivers smile and always staying busy and helping out with the residents. There are a lot of different activities for the residents to participate in which is great. Based on our experience we would definitely recommend Oakmont of Villa Capri to other families.

Villa Capri is a fairly new facility which looks clean and maintained. The staff for the most part is friendly, however they are not well trained. The food is often inedible and feedback by the residents about the food is ignored. The "assistance" at this facility is minimal. I would NOT recommend Villa Capri to anyone looking for a properly managed and well run facility.

Still under construction but should be very nice when completed this Spring.

Villa Capri was the best experience with a facility I could ever have. The staff was just so supportive in every way, and the quality of care offered was impeccable. The personnel consistently took extra steps to get to know my loved one and we felt very supported and very well cared for during our time there. The overall look of the community was so welcoming. I don't think anything will ever compare to Villa Capri.

This was a beautiful place. Very caring and peaceful. Lots of activities and secure. Activities abound, health checks and lovely "apartments". Residents appear to be happy and peaceful.

This facility was great-very clean and beautiful. You feel like you are in a high end hotel. Very friendly staff who takes the time to get to know their residents. Dining room and food was fantastic-very flexible with food requests. [Removed] was our tour guide and is the point of contact and she is very friendly and knowledge about the facility, the area and the needs of the residents. This is worth a visit!

My mother recently moved into the memory care at this community and I am happy with the care they provide. Everything is good. It is cleaned good, the meals are good, the staff are good and the activities are good. They are a great community.

My husband is doing good here with the care that the friendly staff is providing. I am happy with the calm and quite atmospohere here. He is offered activities with others. The community is always clean and well taken care of. This community I would recommend others for great care.

This is a good community. The community is well maintained. Everybody is very kind and helpful. From what I've about this community it a very nice community for your loved one. This community has a very good reputation.

My father was here for a short time, and unfortunately he just wasn't able to adjust to the community. I do think it is a wonderful place. It looks like a luxurious hotel, very well maintained. Everybody was nice and friendly. They provide wonderful care, but my father didn't like it. I was comfortable with my father living here.

The Villa Capri has a excellent staff of workers. I love the building design and the colors and the layout. I would recommend this to my friends or other family members.

From our first inquiry phone call until final placement of our Mom, we had wonderful, caring support from the knowledgeable staff at Villa Capri. They accommodated our schedule for visitation and move-in. We had a meal in the family dining room on the day of move-in that was very good, excellent service and beautiful table settings. Mom's room had been painted, new carpet and drapes installed. As a healthcare professional I was very aware of the surroundings, condition of the clients, their cleanliness and happiness. I was impressed with what I saw and have continued to be happy with the care Mom has received. The environment is more like a restful hotel than a care home. I want to especially recognize Kaylie Washburn for her attentive care of my family and patience with my millions of questions! I would recommend this facility to anyone in need of memory care.

I am very pleased overall with Villa Capri. We've had a couple of small slip ups that are to be expected at a new facility. They have a lot of activities here. It's not even a problem but we have had an issue with a pain med order. He has a medication that is to be given as needed. We have asked the staff to ask him how he is doing and see if he needs it. He wont ask for it on his own. There just hasn't been consistency in that regard. There have also been a few mix ups when the cable and phone lines were installed. We were given the wrong apartment # so they installed it all on the wrong side. So I would say the intake process could use improvement. Otherwise we are very pleased here.

My mother was moved into Villa Capri and a day later we were called about Mom being unresponsive. They were concerned enough that Mom was taken to the hospital. We found that she had a UTI. We should have had a reassessment within two weeks of moving in, but it took over three weeks and two different drugs to get Mom over her infection so they delayed the assessment. I find that action to be commendable since their initial view of Mom was minimal needs that soon escalated. They love Mom but are concerned about her depression in the afternoon/evening hours and are in constant contact with family on her behalf. They have nurse on duty and are not sending Mom to hospital at the drop of a hat. We feel comfortable that Mom is in the best of care. FYI - she likes the food!!

The staff was great in helping my dad settle in . It was a difficult time and they made the transition easy. There were many questions and they were prompt in answering them and returning calls.