CERTUS at Waterford Lakes

The staff at Certus are great. They know everyone's name, are friendly, helpful and able to answer questions or respond to needs. They are kind and patient with residents. The facility itself is pleasant with large open spaces and good lighting where residents can walk, sit, and enjoy the surroundings. Food seems to be quite good. There are daily activities to engage residents in physical motion or to stimulate their minds. Special occasions such as holidays and birthdays are noted and celebrated. Periodically musicians visit to play for the residents. Certus is quite a cut above a number of facilities.

This was my 3rd time dealing with facilities after my FIL and my Mom. This facility is the best of the three. The facility is clean smells good and all clients are safe. The staff is very caring and have become like family. The fact that all medical visits makes it easy as no need to take them out.a variety of activities and entertainment is readily available but not all clients go but they work at trying to engage them as much as possible. Open communication with staff and opportunities to engage family inc caregiving meetings help us deal with this tragic journey. Diet has been a slight issue but it boils down to preferences but the chef is very caring and tried to accommodate all request and offers a lot of choices to encourage them to eat. In our case my hub can't remember how to use utensils to feed himself and they try to give him things easy to handle and stuff he likes. I'm never afraid to ask any questions whether it be medical, dietary, activities, or what ifs. I have even gotten a background ck so I can volunteer later. Most facilities in past had increases yearly and they do increase about 1% a quarter but I get it costs for everything goes up from food utilities to staffing . I do wish facilities would offer a lock in for a period of time. I was impressed when pharmacy contract expired that they thought outside of the box and found a different pharmacy across from the facility that in some cases is half what the other was. The other company I used at other two facilities but initially here was locked in again to them or be charged an extra [fee removed] a mo which became a no brainer despite drugs being more. The old company was not local so when ie my FIL needed an antibiotic it took a few days to get it from the coast, delaying treatment. If Medicare med policy changes as I see in book it should be better overall with a max of [fee removed] for meds per a year! I have referred several to this facility and as a nurse of 48 yrs I'm picky .

They are helpful and caring, it is important to have a good staff to resident ratio. The facility is very nice. Good size rooms and bathrooms. Lots of light. They need to increase staff to resident ratio.

I would not recommend anyone consider having a loved one stay in your facility

Everybody is professional.There's a really large staff.My mother is safe and happy and well taken care of.

The facility is clean and smells good. The staff is wonderful and caring. Communication lines are open. They truly care for our loved ones like a family. The move in was a breeze. The meals are tasty and if it's something my husband doesn't care for, they have a sandwich mine will eat and they try to encourage him with stuff he likes. Medical care is excellent. [Name removed] is organized and smart and the rapport with all aspects of care that he needs are addressed. Having had my mom and FIL at two other places, this is by far the best and I have been an RN for 48 years so I'm pretty picky and observant. The activities are engaging even though mine may or may not want to participate, but they encourage and engage him as often as they can.

The facility is big, and doesn't look "institutional". The staff is good. They are caring. I still think regular visits by family and friends are important. I would recommend CERTUS at Waterford Lakes to other families looking.

My family and loved one had a good experience with Certus. The community is small and this was one of the reasons we choose Certus for our loved one. The staff have been great with every concern from the family and our loved one. Overall, this is a community we would recommend to others.

My love one is well cared for. The staff are always visible helpful, attentive and friendly. On my visits the meals that are served seem to be tasty and good as all the residents clean their plates. The pricing is very high in my opinion and difficult for most people to spend their life savings for care of their loved one. Certus is a very nice facility and I would recommend it for the quality care and attention they give to their residents.

I toured CERTUS with my wife and sister. We all agreed it was unlike any other memory care facility we have seen. They use research and the community is set up to give my mom a great quality of life - not just care. We are very happy with our decision to move mom here and would recommend to others.

We chose CERTUS at Waterford Lakes because of the convenient location of the facility, everyone was very friendly and accommodating, and they also at the time had some compelling incentives. It has been a good experience so far and I would recommend them to others who are looking.

We chose Certus because it was a brand new facility and there is a lot of space to walk around which is great because she loves to walk. It is almost like staying in a 5 star hotel and not institutional. They have amazing amenities such as a library, a salon where you can get mani/pedis, dining rooms, etc.

There are a lot of wonderful things about CERTUS, and it would take me way too long to explain everything. I love the facility, it's beautiful, it's beyond anything what people would expect. Most importantly, beyond the surface, the people at CERTUS are absolutely wonderful. They treat my mother like their own mother. It's surpassed anything I could have ever expected and it's a pleasure knowing that she has this type of care and I just can't say enough about how I pleased I am with her care here.

So far so good! My wife was living at another community that I won't name and we were deeply unhappy. After CERTUS opened up, we loved what we could see and that they are designed just for dementia and Alzheimer's. Since moving in, my wife is doing as well as can be considering she has Alzheimer's. We are very happy with the staff and care she receives.