Gentry Park

Management turnover is high. Have had bad experiences with more than one wellness director. Could have been just bad luck. Care staff is about 50/50 with regard to attentiveness, especially in memory care. I would not recommend them.

The friendliness of everyone is what sticks out the most. It certainly stands out the activities. Keep you busy as you want to be. The food is good and the menu changes regularly. I even talk to the salesman, [name removed], one of the outstanding employees here.

The activities Director is absolutely marvelous! Her name is [name removed]. Everyone, all the staff, are friendly, helpful, courteous. Could not be nicer. My apartment is very comfortable and the facilities are very nice. There were some growing pains during the first year because the building was brand new. Adjustments needed to be made but those were understandable. there are many activities to get involved in or if a person chooses they can just stay in their room. I am very happy with my choice of moving here to live. Depending on what you can afford, there are 1, 2 and three bedroom apartments. Amenities are excellent. There is a pool. There are exercise classes. I can get my physical therapy here in my room or in the gym where they have some more equipment. We have a theater room and activities room a bistro. We have happy hour every Thursday with entertainment coming in from outside. We have parties to celebrate holidays and we have them dinners once a month where staff dresses up and there are special decorations, and a special elegant meal. Attitude makes a big difference. There are some people who are here who have complaints. I don't. But I tend to look on the positive side of things. They complain about little things that go wrong and don't understand that in a large organization like this things aren't going to be perfect. when you look around and you see a lovely new building, comfortable accommodations, and people making a true effort to do their best, one needs to appreciate that. I have found most all of the residents to be wonderful people wanting to live life to the fullest. The Landings is also very conveniently located close to 417 if one needs to go anywhere or if people want to come to visit.

Pros. Clean friendly good food. Nice people big rooms. Great staff. Cons. Need more variety of activities and more activities after dinner.

I would have to say they are top notch. They truly care about the residents and families. I love that they post activities on Facebook and if you can't get there they will send you pictures. My Mom has really turned the corner since she got there. It took her about a month to adjust. The residents seem to care about each other as well. I heard great things about this place and love the location. Set back off any major roads. Very clean. All the employees seem to participate in activities. The cost is high for me but the rest is amazing

Gentry Park is awesome. I toured it with my mother and grandmother earlier this month and we can't stop talking about it. The food was delicious, the building was clean and smelled good, and the people seemed really happy and active. My grandmother was excited to see the amenities and the rooms we toured were very spacious. We think my grandmother will be moving in sometime in 2024.

Such an incredible community with this caregiving team. The Executive Director, Nursing staff, therapy teams, activities directors and chefs all make this community the best in Orlando. Such a joy seeing the residents and staff interacting together.

The team here is absolutely incredible. Caring, attentive and engaged. We love our time with the staff and such a positive feel in this community. We have been very impressed with the amount of activities that go on daily for the residents.

I love Gentry Park and my dad does, too! It's a new facility, so that's a plus! They have lots of activities if you want to participate. [Name removed], in charge of them, is very nice! The residents are friendly and welcoming. Housekeeping, my dad seems to like it. The food-DELICIOUS! I love going there to eat with my dad! The move in process for us was easy. Independent Living, in general, is expensive if you own a home and have no rent/ mortgage. But if you don't, it's a great deal for the money too! Oh and [name removed], who gave me the original tour of place, is really nice too! Also, the rooms have views of nature which I like. My dad sees deer outside from his window. I wasn't sure if my dad would adapt, but he's really enjoying the social aspect more than we both thought he would. I'm really happy with Gentry Park!

I recommend it to other families. We picked this community because it was the best we saw and it's 10 mins from our house.

The majority of the staff at Gentry Park are wonderful. Just like anywhere else, you have people who are more helpful than others. They are a new facility and are working out the kinks. The meals are decent. Again, they have been working out the kinks, but the wait staff and kitchen staff are delightful. They take recommendations from the residents seriously and incorporate them into the menus. There has been no communication directly from the facility, but I do not expect any since it is Independent Living. When I have questions I reach out to [name removed], who is wonderful. When I visit, everyone is friendly and interactive. They know my mom and like to tell me about her shenanigans. I would recommend the facility and so would mom, but know they are new and with new comes certain obstacles. They seem to be unorganized and it takes them a long time to address big facility issues but they are addressing them. For example, the door system is supposed to auto lock and the residents have a key fob or code for entry. That has never worked and my mom was told it will be awhile because the system won't work because of some issue that are costly and it has to wait to be fixed. This has been a MAJOR annoyance for my mom and some of the other residents. Accessibility is important to them to reduce walking distance. Also, the smoking section needs attention. They have 2 metal benches out in the sun. It needs a cover and new seating. And the curbs exiting the side doors and entering the smoking and dog area need to be redone and accessible for people in walkers. The curb is way too high and I see people struggle on a regular basis. It's a hazard for anyone using those doors. My mom also said that she'd like more outings, like to restaurants and events.

They were faced with the challenges of one construction delay after another but they kept us informed and then managed the move in of many, many new residents in a very efficient manner. Then, with everything and most of the staff new, they responded immediately to any issues or maintenance quirks. They know their residents and definitely provide that personal touch.

The staff at Gentry Park are very responsive. I think the activities could be more diverse. It seems like the same things every week. Although they are good they should include bingo yard bowling etc. it always says they have something at 6pm and I have not seen anyone there to direct it. Also they say that they have a beauty parlor, but no one is manning it. I would recommend Gentry Park. I really like the facility and the people that work there. [name removed], [name removed] and [name removed] were all great. The nurses. I don't know their names are great. The activity director is super nice and friendly.

The staff at The Landings at Gentry Park is very accommodating. The environment is most comfortable. And the residents are very friendly here. I would recommend it to others for independent living.

Overall Gentry Park is a nice community and based on our experience we would recommend them to other families. The meals could use a little improvement - the biggest complaint from our loved one is that they seem to take the leftovers and use them for a different meal item so we think they could just have a better selection .

Make sure to ask for invoices and receipts of all financial transactions, Visit every day if possible, demand you're contacted with updates on a regular basis, and do not let them pressure you. When we first moved my mom in, they overdraft my account and had to credit us over $[XXXX amount removed]. Another thing that happened - my mom was sent to the hospital and no one could tell me which hospital she was taken to and it took us 4 hours to locate her. They've managed to lose personal property and I have to ask for her room to be swept. I won't even talk about the bathroom. A lot of the day staff are nice/friendly but the evening crew is undesirable. The reason I placed my mom at Gentry Park has a lot to do with the fact that they called me constantly to "help" us with the transition. I must admit that the nurses at Gentry are Gold.