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8.3
Review Score
4901 Lake Park Ct, Mount Dora, FL 32757
Before placing my husband of 51 years in a facility I toured several in the area. Most were nice but Certus had a certain " feel" to it. It feels like extended family. At times I feel the place is a bit...
11120 Lake Underhill Rd, Orlando, FL 32825
The facility is clean and smells good. The staff is wonderful and caring. Communication lines are open. They truly care for our loved ones like a family. The move in was a breeze. The meals are tasty and if...
5380 US Hwy 1, Vero Beach, FL 32967
Certus is strictly a memory care facility and that makes all the difference. Many other facilities treat assisted living and memory care and I don't think the memory care residents get the attention they...
Caring for loved ones living with dementia or Alzheimer's disease is an honor which is why we are devoted to making memory care better. Through research, purposeful design, specialized training and talented associates we are creating a new standard for memory care communities. With a sole focus...
675 Veterans Memorial Pkwy, Orange City, FL 32763
Overall experience was great - understanding how sensitive and emotional this is/was to us; the information provided; the tour; not rushed or pressured into making a decision; introduced us to staff; walked...
CERTUS communities are built purposefully to provide a homelike environment where residents feel comfortable, safe, and successful. From our small neighborhoods to our research-based Town Center concept, we personalize each resident’s day based on their preferences, abilities, and needs.Our small...
8.3
Review Score
Review Score
50 reviews8.3
Out of 10
5 star
76%
4 star
15%
3 star
6%
2 star
2%
1 star
2%
A Place for Mom has scored Certus Senior Living with 8.3 out of 10 using our proprietary review score based on 26 reviews in the last 2 years. Over all time, Certus Senior Living has 50 reviews with an average "overall experience" of 4.5 out of 5.
Before placing my husband of 51 years in a facility I toured several in the area. Most were nice but Certus had a certain " feel" to it. It feels like extended family. At times I feel the place is a bit understaffed but the care never suffers. My husband is treated like family. I go there EVERYDAY at lunch time and am treated very well. I am always told about his care and how he is doing. I believe the people who reside there are truly well cared for. The meals are well presented and nutritious. The entire facility is clean and pleasant. Memory care is expensive but I do believe of all the facilities that I toured this is the best care and value for the fee he could receive and I am very pleased with my decision.
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CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
Certus is strictly a memory care facility and that makes all the difference. Many other facilities treat assisted living and memory care and I don't think the memory care residents get the attention they need. At Certus, the entire staff is trained in memory care and they handle resident issues better. It's really a nice place . My husband is very happy there. The people are wonderful and the food is good too. Lots of activities for the residents and they bring in live entertainment quite often. They are attentive to all the residents needs and treat them as family . It takes time for the staff to understand the needs of a new resident so be patient and communicate any issues with the staff and director. [name removed] is great and follows through with any of your concerns. Thank you for recommending CERTUS.
5
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5
CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
My Dad LOVES it there. So many options & activities + joyful staff, delicious meals w/ options makes this a success. We have been impressed with how much science goes into what they do. Check them out! We are thrilled! The courtyard is a HUGE thing for us. Certus is the only place I know of that allows residence to come and go safely as desired into a protective outside area that is beautiful. Having friendly and helpful staff is a must and we have been so blessed with some amazing people helping to TRULY care for my Dad. Getting him there was hard… hard for us all, but day 1 proved it was a great choice and it continues to be one of the best decisions we have made.
5
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CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
I would not recommend anyone consider having a loved one stay in your facility
5
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5
CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
We are very happy with Certus. It is an excellent facility that is clean and well staffed by caring individuals. They specialize in only memory care unlike other SNF facilities we visited.
5
5
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5
CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
Everybody is professional.There's a really large staff.My mother is safe and happy and well taken care of.
5
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5
CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
The facility is clean and smells good. The staff is wonderful and caring. Communication lines are open. They truly care for our loved ones like a family. The move in was a breeze. The meals are tasty and if it's something my husband doesn't care for, they have a sandwich mine will eat and they try to encourage him with stuff he likes. Medical care is excellent. [Name removed] is organized and smart and the rapport with all aspects of care that he needs are addressed. Having had my mom and FIL at two other places, this is by far the best and I have been an RN for 48 years so I'm pretty picky and observant. The activities are engaging even though mine may or may not want to participate, but they encourage and engage him as often as they can.
5
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CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
First of all it is close to the rest of the family so they can visit often. Second, it is very well designed and maintained. It didn't look or smell like an elder care facility and third, the senior staff seemed to have a good understanding of memory care.
5
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CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
The facility is big, and doesn't look "institutional". The staff is good. They are caring. I still think regular visits by family and friends are important. I would recommend CERTUS at Waterford Lakes to other families looking.
4
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CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
My mom’s care at Certus in Vero Beach is fantastic! ALL STAFF…administrative, nursing, caregivers, activities director, chef, receptionist, maintenance are professional and truly care about my mom! I visit regularly and love seeing my mom engaged in activities, eating well, and enjoying her days. Once again, so impressed by the professionalism, communication, and caring at Certus!
5
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CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
CERTUS is an extraordinary facility and I am truly grateful to their management and staff. My dear brother, [name removed] had severe memory issues. He was treated with dignity, respect and wonderful medical care by the entire staff at CERTUS. There are no words to express my family’s appreciation to CERTUS for going that extra mile to ensure [name removed]'s quality of life until the end. I highly recommend CERTUS without any reservations.
5
5
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CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
From day one the administration and staff were top notch. [name removed] showed us the facility and options to help us. The staff were very friendly and the residents were happy. It is clean with plenty of activities. The medical staff and Front desk made our stay feel like home. To [names removed] and everyone, thank you for making us part of your family
5
5
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CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
My love one is well cared for. The staff are always visible helpful, attentive and friendly. On my visits the meals that are served seem to be tasty and good as all the residents clean their plates. The pricing is very high in my opinion and difficult for most people to spend their life savings for care of their loved one. Certus is a very nice facility and I would recommend it for the quality care and attention they give to their residents.
5
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3
CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
Certus is amazing. Nothing but respect and support from the staff. They are all amazing people. They actually give a [profanity removed]. Which is awesome. Cost / value is extremely fair.
5
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CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
The facility and culture really stands out to us here. The staff loves my dad and he loves them back. I absolutely would recommend them to family and friends.
5
5
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4
CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
I was impressed when I toured at Certus at Orange City, but overall she didn't need all the services but was a great place for her stay. Very impressed with the quality and great staff with quality care showing they were very committed to what they did.
5
5
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5
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5
5
CERTUS at Orange City in Orange City, FL
4.3
(9 reviews)
When I think of CERTUS the first thing that comes to mind is that the staff. Particularly the director and the front office staff, who are very very responsive. For example: CERTUS is in Mount Dora, Florida and I live in Huntsville, Alabama. I visit every 6-8 weeks to check on my sister and see how things are going. If I call or send an email, I'll get a response back the same day. I have emailed the business manager a question regarding billing at 7pm on a Friday night, and she replied within 30 minutes. There was an incident between my sister and another resident, so I emailed the director to ask what had gone on and she replied within an hour. This was on the Sunday night of a holiday weekend. It really means a lot to know there is always someone there who will answer my questions, day or night. Regardless of whether I'm checking on something or simply asking a question.
5
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4
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CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
Vero does not have many options when it comes to dementia care. We have heard a few people complain about CERTUS but I wasn't concerned as that's all these rich old people seem to do in ZERO Beach. What mattered to me was the way I felt when I was in the community and let me tell you - it is second to none. Sure, they may have hiccups, but if you want your loved one to have the BEST memory care, this is it.
5
5
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CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
I toured CERTUS with my wife and sister. We all agreed it was unlike any other memory care facility we have seen. They use research and the community is set up to give my mom a great quality of life - not just care. We are very happy with our decision to move mom here and would recommend to others.
5
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CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
CERTUS at Mount Dora is a much better place than where my mom was previously. It's the perfect place for her situation and a really great community. They needed to fill some rooms, and there were a few promises made about evaluations that haven't been done yet, but overall things have been good. The communication between the nursing staff & head nurse and our family has been difficult. We've been trying to get information about what we should be doing for my mom, i.e. hospice, prescriptions, etc. We've been in the dark about that, and wondering "what needs to be done next"? We're a bit in the dark about medication(s) and specifically medical care. It's been hard to get the right answers. Overall, I would absolutely recommend CERTUS to others.
5
5
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5
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5
5
CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
There are 4 total Certus Senior Living Facilities.
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