CERTUS at Mount Dora

My wife [name removed], 81 and diagnosed with Alzheimers Dementia, was placed into memory care, not Certus, last March. She had high anxiety and was overly aggressive and combative. The caregivers at this first facility admittedly did not know how to handle her. I saw her with the same clothes on day after day and nott getting a shower. One of the caregivers said "I don't want to get hit". They had given up on her. After 4 months they sent her to the hospital not to be returned. A week later she was accepted into Certus at Mount Dora where I was assured they would know how to handle her. Yes, she was a handful, but the staff was patient and did not give up on her and found techniques where they were able to bathe her and change her regularly with cooperation. When I visit her now, she is mostly joyful and content and always looks fresh and well dressed I now sleep comfortably at night knowing she is getting the best care possible. Than you Certus, you have my highest recommendation.

Before placing my husband of 51 years in a facility I toured several in the area. Most were nice but Certus had a certain " feel" to it. It feels like extended family. At times I feel the place is a bit understaffed but the care never suffers. My husband is treated like family. I go there EVERYDAY at lunch time and am treated very well. I am always told about his care and how he is doing. I believe the people who reside there are truly well cared for. The meals are well presented and nutritious. The entire facility is clean and pleasant. Memory care is expensive but I do believe of all the facilities that I toured this is the best care and value for the fee he could receive and I am very pleased with my decision.

Certus at Mount Dora was a beautiful place for our parents. They worked with us financially and with their Hospice care. Unfortunately, their stay was cut short due to declining health. Our biggest challenge was the food and frequency of falls. They did not care for the food. However, our father entered Certus overweight and taking insulin shots. He lost a large amount of weight and did not need insulin. Our mom was kept clean and beautiful. She was on oxygen and wheelchair bound, that was heartbreaking. So often she was seen not using her oxygen. The portable unit quit working and she never got another one. We requested another working unit. Not sure why she never received one. Her health declined more rapidly afterwards. Both parents have passed away.

We are very happy with Certus. It is an excellent facility that is clean and well staffed by caring individuals. They specialize in only memory care unlike other SNF facilities we visited.

First of all it is close to the rest of the family so they can visit often. Second, it is very well designed and maintained. It didn't look or smell like an elder care facility and third, the senior staff seemed to have a good understanding of memory care.

It's a tuff business! There were some issues with the amount of paperwork. All business is having help issues and turn over. It's always the sales pitch to get the beds filled. Over all everything went well. There probably wouldn't have been a better place. Plus it was a good size. She had several falls. There is always room for improvement.

Certus is amazing. Nothing but respect and support from the staff. They are all amazing people. They actually give a [profanity removed]. Which is awesome. Cost / value is extremely fair.

The facility and culture really stands out to us here. The staff loves my dad and he loves them back. I absolutely would recommend them to family and friends.

Some of my loved ones things have turned up missing, and they are not always well shaved. We picked this community because, one community was unacceptable, and the other was ok but had too many add-on which would raise the cost per month. In speaking with Certus I felt it was the best solution overall and I still feel that way even with all the issues I mentioned before. Communication with families needs to improve.

When I think of CERTUS the first thing that comes to mind is that the staff. Particularly the director and the front office staff, who are very very responsive. For example: CERTUS is in Mount Dora, Florida and I live in Huntsville, Alabama. I visit every 6-8 weeks to check on my sister and see how things are going. If I call or send an email, I'll get a response back the same day. I have emailed the business manager a question regarding billing at 7pm on a Friday night, and she replied within 30 minutes. There was an incident between my sister and another resident, so I emailed the director to ask what had gone on and she replied within an hour. This was on the Sunday night of a holiday weekend. It really means a lot to know there is always someone there who will answer my questions, day or night. Regardless of whether I'm checking on something or simply asking a question.

CERTUS at Mount Dora is a much better place than where my mom was previously. It's the perfect place for her situation and a really great community. They needed to fill some rooms, and there were a few promises made about evaluations that haven't been done yet, but overall things have been good. The communication between the nursing staff & head nurse and our family has been difficult. We've been trying to get information about what we should be doing for my mom, i.e. hospice, prescriptions, etc. We've been in the dark about that, and wondering "what needs to be done next"? We're a bit in the dark about medication(s) and specifically medical care. It's been hard to get the right answers. Overall, I would absolutely recommend CERTUS to others.

My loved one who's there was in two other places before and this is the best one. They seem to work with him a lot better. Overall they are above the other places and they tend to his needs. I would recommend CERTUS at Mount Dora to others.

This community is very open, it is not a locked down ward so it feels very invited and homey.

We chose Certus because they were cleaner, they care about what they were doing, and the price point was good. They seemed to really want to provide my father with the best possible care that they could. The staff give the family great peace of mind and we would recommend them to others looking.

When you are looking for memory care, a lot of places tell you that they specialize in it and that is not the case. CERTUS truly specialize in that type of care, everything is catered to the residents and they are always doing studies to make things better for them. If you have loved one who needs memory care, this is the place to go, it is the best that I have seen.

We like the size of the community it is nothing to big or to small and the staff have been very attentive to the residents and keep up great communication. Our loved one seems to enjoy the meals and there are several activities for the residents to partake in.

I think this is a great community. My loved one is happy here. I think this is a good place for my loved one as well. Recently there has been a breakdown in communication with the community and the family. Overall I am still impressed with the staff and the community.

Thank you for taking such great care of my brother. Great stuff. Great Leadership.