CERTUS at Orange City

Certus is the right place for dementia impaired individuals. The staff are caring. They know each resident and their needs. The facility has PT/OT partner on site who work with the resident helping them with strength and balance. The Certus facility is designed specifically for memory impaired individuals from specific colors, flooring that is unique that helps with stability and even with type of food. Even the food staff know the residents needs such as food choice, drinking cups and will step in to assist. What is also great is at the shift change over, the staff will gather to review what occurred on that shift or new procedures with the on coming staff. When I have reported an issue, management works to resolve. Sometimes it takes a couple of times to get that issue resolved. I am very relived and grateful that my mom is a resident at Certus.

These ratings are indicative of the facility after the change of ownership/ management that occurred at the 2nd week my mother was there.

Overall experience was great - understanding how sensitive and emotional this is/was to us; the information provided; the tour; not rushed or pressured into making a decision; introduced us to staff; walked around with my mom giving her a personal tour & invited her to join in on the activities while I visited with the executive director; very clean; secured; accommodating to my tight schedule; and so much more. I've visited this community months prior to the Dad's passing and was pleased & impressed. As they say, "first impressions....". Six months later when I called again, they remembered that I may be calling for my mom when my Dad passed. Without mentioning my Dad had passed, after greeting me, they gave me their condolences. Touched my heart.

It's a nice place but has its problems but the best. We picked this community because they can handle advanced dementia. They can improve on the tolieting, and and overseeing the patients. They were left alone too much.

I was impressed when I toured at Certus at Orange City, but overall she didn't need all the services but was a great place for her stay. Very impressed with the quality and great staff with quality care showing they were very committed to what they did.

What sticks out most to us about CERTUS is the friendliness of the staff members. They are always available and willing to talk and answer any questions. They even send pictures of my husband when he is doing activates. He really enjoys the food as well. I would highly recommend to other families.

We are very satisfied with our experience with CERTUS. I have found them to be sensitive, helpful, and caring. I feel good about my mom being in their care and I would recommend to other families looking.

CERTUS is a wonderful place and it was a perfect fit for my grandpa. We chose this facility at the time because we were in a time crunch to get him into somewhere and this ended up being better than the previous facility that he was in. We really like the way they handled things with covid, it was a lot less stressful for my grandpa. I would tell others that they take into account and the whole person and I would highly recommend to others looking.

We chose CERTUS because it is really local and it is a smaller community so it is not like she could get lost. The room sizes are very nice and spacious. They always post pictures of activities and they are always keeping the residents busy. They have a caretaker that comes once a week, but I would tell others to make sure to follow up with your family doctor. Overall, I would recommend them.

We're so happy mom lives here. She never wanted to leave her home - that she lived in for over 40 years - so it was a difficult decision for her children to make. We couldn't be happier with her care and the whole package.