Cedarhurst of St. Charles

For the most part all goes well most of the time. very clean never had a complaint in 2 year. Staff is very pleasant and easy to work. with. Always available for family members to speak with and if there are concerns they address them. The care taken by the nurses and aids is good. Some of the help is not as friendly with my mom as they could be, but she can be a handful at times. Meals are great , my mom enjoys her meals and enjoys seeing other residents eating also. There is always activities and they encourage all residents to enjoy and stay involved. My mom is 87 now and slowed down quite a bit, but is always encouraged to join in. The cost in my opinion is quite a bit. I do think you get a lot of care, but [fee removed] a month is A LOT of money. Worried about where we go when her savings runs out.

The facility does always seem to be clean, but focusing on her room improvements could be made. We are happy with our choice but she does say the food could be better

Considering the short time mom was there I had a great experience with the people that worked with me to get her into Cedarhurst. I would recommend you to others.

What we like the most about Cedarhurst of St. Charles is the friendly, caring staff, clean. Communication could be improved. We would absolutely recommend this community to other families who may need a place for their loved ones

Cedarhurst of St. Charles was a clean place but I was not impressed with the way my loved one wasn't helped to be encouraged to join the others. This community is also more costly than others. We gave it an overall 4 because they just need more staffing and I know that is a problem for places.

Everyone at Cedarhurst of St. Charles is very kind and they immediately showed an interest in my father being successful. Based on the experience we have had so far, we would absolutely recommend this community to other families.

The meal staff was great! The move in process was fine, moving out not so much. The communication lacks, you would think it should be fairly easy to get a call back, but it's not. I think if you have NO health issues, it would be a nice place.

I took my Mom here for a 2 week respite stay but only lasted 6 days. The best way to describe this place is unorganized and incompetent. They were given all the information needed to provide outstanding care for Mom including the Med list which was provided, twice. Daily drama from this facility; rather it be inaccurate distribution of meds or clear violation of Resident rights, its a disaster. Mom's meds were clearly off as she started hallucinating and falling... After abruptly removing her from this facility it took me over a week to get her back to "normal". They are short staffed and it shows. This place should not be trusted to care for your loved ones.

The direct care staff are great and caring. Communication, support during move in process, establishing care plan was horrible. It feels like it's let's get the dotted line and payment set up. Once they are in door, responding to calls, emails, etc was non existent.

It is very clean and when we first visited everybody stopped to say hello to us and greet us. Some of the caregivers have been exceptionally good and well suited for my loved one. She also says the food is good.

We love it. Everyone was wonderful & nice. A little expensive. We was only there a month. So we had to pay for the pendent for a month but if we was to stay there it is only a one time charge.[name removed] does a wonderful job keeping everyone busy doing things & taking them places.

I liked the Cedarhurst of St. Charles community they were good to My mom and would recommend it. She is good, she was clean and the food was excellent. The residents were very friendly and nice as well.

I would tell a friend, that this was an awesome place! Working with all the people at Cedarhurst was an awesome experience and truly a joy! I would recommend then to anyone looking looking for a senior living place. We picked this community because of how well I was treated by [name removed] and the girls at the front desk when I first arrived. They genuinely seemed to care and welcomed me with compassion and concern.

We transfered my loved one, out of the place after a month since it was soo bad. The experience was not good. I would tell a friend, to put there family member somewhere else.

My mom's experience has been great for the most part. Cleanliness is good also. Day staff is great but weekends and evenings could be lots better. My mom wears the emergency button for help and waits sometimes a half hour or more for help and sometimes the help is rude but daytime is not a problem. She loves the food and they accommodate her if she does not like what they are having. She has just started to participate in the activities and loved all of them so far. The value of cost would be better if the evening and weekend help treated resistant with more care and in a timely manner. I understand sometimes personality don't match but they are getting paid to do their job therefore I think they need more caring and helpful staff that understand the needs of the elderly.

I would recommend this community for your loved one. From what I have seen so far everything has been positive.

This community could work to improve on their overall communication with the families and some more improvement with overall care services that are offered.

While our loved one was there she did not receive very good care, so the community can really work on improving their levels of care.