Brookdale Medical Center Kingsley

It's been great! I don't have any concerns, and I would give them a top score.

The food is good, but it's a lot of sandwiches. They aren't able to accommodate special diet requests. The recreation needs some work, she is sometimes forgotten and they don't always come and pick her up. Sometimes they don't have enough help, they always seem to be busy, but the people that are there, are excellent they are very attentive. The people are good, you couldn't ask for better people, overall I am pretty happy. It's mostly the recreation, some of it just isn't stimulating enough for my loved one.

An incredible location. Very clean, very nice. The only drawback for me is the price, which isn't as high as others I have looked at, but it is just outside of my mother's budget.

The review below in relations to old Nurses Manny and Jessica are laughable at best. The care my Mother is provided by staff and the new Nurses at KP has renewed my faith in humanity. My Mom has been a resident for 5 years and we have seen many changes and can honestly say Ken and Carmen are AMAZING! The Community Relations director is very proffessional and loves the residents and always has a smile on her face. The food is great and my Mom really loves Nicole the activity Dir. I am willing to bet the negative review before was written from a disgruntled emplyee and that is a shame.

They’re very good about being clean. The worst beef I have with them is the response time when I press the buzzer. The food is great. The laundry service is great. I’ve had a lot of trouble with bathing service.

This place is the worst assisted Living in San Antonio. Do not entrust your loved ones to the people working there. The staff do not care about anything or anyone. Especially the Community Relations Director, She is a [removed] and is only there to make her money. Her commission is all that matters to her and she is ugly and rude to the residents... The current nurses are unreliable and incompetant, since the old nurses (Manny and Jessica) left it has not been the same..

I would not trust Emeritus with my mother's health, safety and well being. Staff are generally young and untrained and in some instances irresponsible and incompetent. I have entered the facility, on many occasions, and not been able to find any staff member.

They are a nice place. I think they have gone through some different help and their caretakers are not always consistent with their schedules, they don't stick to thier own schedules. This is a smaller community. I would reccommend them. Things have been going fairly well. We are content with them.

Thank you so much for your help this last week. Paul Hamilton was there for us when we needed guidance. In our case, we were looking for 'A Place for Dad'. We feel that Emeritus at Kingsley Place Medical Center was the best facility for our needs. This is a beautiful, clean smaller facility run by professional and friendly staff. We would not hesitate to recommend them to anyone.

Like the staff and facility. will be visiting again.

Nice tour. Looks good on surface. Felt good choice for family member. Not so sure now. Hard to get info. Visited Sunday evening no one on floor. Several residents calling for help. I finally went to kitchen to get someone to help. Seemed short on staff members.

Upon admittance to Emeritus Kingsley Place, there was no visual evaluation other than a sit down across the desk and verbal questions. My mothers weight and blood pressure was never taken as a point of record. Again only verbal questions. After moving in I discovered her ankles were swollen and inquired about her meds with the RSD. She stated the faxed copy from previous Horizon Bay was small print and difficult to read. The MR was rewritten by an LVN at KP an then sent to Omnicare to set up a med schedule and apparently whatever wasn't legible was left off the list. I asked to review the medications and list and discover my mother had gone without her Aldactone, HBP medication, Lexapro, Primidone and a few other OTC things that were not as urgent. I'm sure you can imagine my disappointment at that point. Common sense should have caused a phone call to Horizon Bay when they were unable to read the MR. I have had problems with my other missing her meds completely if she leaves the facility and is not there in the lunch room or here room during distribution time. Her rides are arranged through the front desk so communication should be made to see if meds need to be sent with her but unfortunately that had only happened one time. As for front door locking procedures, it took me a month of complaining followed by emails which seem to have finally resolved that issue. Laundry policy seems to be another problem. I have to always ask for it to be done and was told that if it were to overflow they would do it an extra time. Well instead I must request to get it done once a week. It was skipped completely Thanksgiving Friday which is her day. They took it this past Thursday night Dec 5 to make sure it would be there for Friday and as of 7:00 pm she hadn't gotten it back yet. My mom had been sleeping in her clothes for 2 days and I finally brought her one of my nightgowns. When she came to KP she had 8 night clothes. She took a fall on Thanksgiving and had a cut on her forehead requiring stitches. They couldn't wait to get her and my boys out of there. No one ever called me to see how she was and the only treatment required was a new bandage changed 3 times a day. No meds. They said they couldn't do it. Only Home Heslth Care could come in and do it. I went over and did it once and I believe it was done once there. However it wasore than 24 hours before the LVN's read the instructions from the doctor. I am now at the point of corresponding through email with the staff because it seems more effective. Also most front office staff is long gone by 4:30-5:00 so it is easier to get information to them via email. I feel like the quality of care was misconstrued when I vhen I visited the facility. I was under the impression they could do everything there but ventilators and being a Type B would be a more intense care and so far it has proven to be just the opposite. It takes 2-3 times longer to get a response when you call for help. Meaning 7-20 minutes. No one except Nicole is concerned with trying to get people involved in special events. Everyone should pitch in to try to get people out to listen to music. My mom missed it the last time because she didn't have the new calendar yet. The only way she gets her mail is if I go get it because she is unable to go to the box on her own. She doesn't like to ask for help because she doesn't want them to take it out on her and take longer to respond when she pushes her button. She was asked if she could eat her breakfast in her room because the RA was running behind and it would help her out. So mom did it but missed seeing her friends. RA's should not be allowed to do that. I apologize for rambling on but there have many issues. Some I have not even mentioned. I do want to give a big thank you to Nicole for always going the extra mile trying to help the residents and their family. I'm not sure what what the answer would be whetherore personnel needs to be hired or whether there needs to be accountability for actions and possibly policy changes. I'm certain no one would want their loved ones treated under these conditions and I pray for improvements. I especially pray for those residents who do not have a relative or advocate living nearby to look after them.

My friend is doing very well overall, but he needs to be checked on more often. He has his own apartment, but he says that it takes a long time to attend to him. There are no cooking appliances available in his room. All the cooking is done in the main kitchen, but he really likes the food.

My daughter is there, and as far as I know, it is quite satisfactory. She has never said anything to the contrary. It is close enough that I can go everyday. They layout is fine, nothing striking. Overall I believe that we are very pleased.

What a scam this place is! It seems that elder care is the business to go into if you are only interested in taking the resident's money and offering little to no personal caring or activities to keep your clients happy. Oh, yes, they talk a good line and promise so much, but the reality is MUCH different!