Brookdale Hawthorn Lakes in Vernon Hills Assisted Living

I did like Brookdale but am so surprised that independent living residences don't contain small room safes for valuables (much like one would find on a cruise ship or hotel). Brookdale needs more than 2 elevators. I have been there twice and each time the residents have to wait too long for the elevators to arrive.

The staff at this community seem pretty good. They do offer daily activities and they keep the community clean. The food is good and healthy. The cost of this community is not all inclusive as they charge for any additional care services needed. If you could afford it I would recommend this community.

I had a very nice tour of this community. The staff was very friendly too my family, and I. The community looked very nice, and clean. It was a nice experience, everything went very well. We were very impressed with our tour of this community. There were many factors that played into where to move my mother. This is a very nice place, but it was the one for us.

The staff here has been totally awesome. The community is always kept clean and neat. They offer a lot of activities that mom has been getting involved in. We really are pleased with this community.

No washer/dryer in units--a deal breaker for me.

We didn't move into this community, but our experiences were very nice. We did not move into the community, because we needed a community with memory care. They do not provide that type of care. Everyone was very understanding when we told them we couldn't move here. They refunded us all our money and wished us the best with everything. The service's they provide are outstanding. The staff is lovely and very kind. Overall this is an outstanding community.

The community has various activities offered on site and of site for their residents. During my tour the guide was able to show me all around and i got to meet some nice staff. The community looked clean. Meals are also offered to residents that reside there and would like to be on the communities meal plan.

It feels like a good place to be for this later stage of my life. All the amenities I possibly need.

My experience with the Brookdale staff has been a great. Everyone from the wait staff to the personal care givers are very responsive to the residents needs and treat them great. The personnel is very good at keeping me updated with my parents care. The community also offers a wide range of care from independent living to personal care. They even offer PT at this community! As a family, we eat there regularly and I think the food is awesome. The overall experience has been excellent, I would definitely recommend this community.

Overall our experience with Brookdale Hawthorn Lakes has been a good one. The facility is clean and well kept, and the staff is friendly, professional, and takes good care of the residents. Many of the residents here have a very high level of care, so I'm always impressed by their quick response time to the in-room call buttons. My loved one has had very good things to say about the food!

My mother has adapted well since moving to Brookdale. Things are going good there, there she is currently in the hospital with pnuemonia, but that is not the community's fault at all. The staff there is very involved with the residents and they have events and activities constantly to keep everyone busy and happy.

Updated apartments. No dishwashers but very big with lots of closet space. Can have own washer dryer unit in apartment at a one time cost of 1500.00 installed in a closet by Brookdale. Includes 2 meals a day no assigned seating in dining room. Lots of activities and center of complex has an open concept with a mezzanine on the second floor. All floors above look over the mezzanine.

My mother has been Brookdale Hawthorn a week and the communication between the different shifts has not be good. My mother has not been encouraged to participate in anything there. She is in the assisted living because she feel and the nurses are taking her to the independent living for her meals. The assisted living residents are so out of it and even mean to her. A lot of the young staff members don't even get the instructions right. Some of the staff are just marvelous though. One of them that is nickname Jay went above and beyond for us. Michelle is also wonderful. When my mother needs assistance they take too long. My mother is getting no socialization at all here and that is a big concern. Also the staff need much better communication with each other as to what does or does not need to be done. We are going to see how things go in the next few weeks and then decide if we need to find a new facility.

The staff is extremely friendly. They really aim to please. The facility is nice. The food is good. They really try hard there. Overall It has been a really good experience at the Brookdale Hawthorn Lakes. The friendliness, care services, and activities are excellent. They offer a lot of activities. I am just really pleased with them. This is a really nice community. I would recommend it to anyone.

The staff we have encountered so far have all been very pleasant and friendly. Some things in my mom's apartment that were supposed to have been taken care of a month ago have still not, so that's a little disappointing. Overall, still good - it's about the environment, people, and care.

I found everyone to be very pleasant and helpful during this move with my mom. It make things so much easier.

My mom lived on the assisted living side for 6 months. She never was very happy in that time so we had to try something else and found another community. We had hopes that she would move to the Independent Living side when she recovered enough but when it became more apparent that she would remain Assisted Living we needed to find something more comfortable and inviting for her. She became depressed here. It is a beautiful area with the lake and such but still wasn't the right place for her. The food was just ok. I had to stay on top of the billing each month since they continuously would try to overbill for some nursing services that I know my mom didn't use. Some nursing and pal staff was excellent while others were below par. Some of her therapy services were great (kudos to her PT!) while others were a bit disappointing. Also, the place was a bit too big and overwhelming for her..too spread out and inconvenient for a person in a wheelchair. Therapy was clear on the other side of the community. We had high hopes for this place but they didn't quite cut it for our mom.

Hawthorn Lakes is beautiful. It was a wonderful, informative tour. Nancy provided so much information and was very pleasant and professional.

Our family toured this community, and it was a pleasant experience. We all met with Ronda, who was very nice and did a very good job of showing us around. This community is very nice inside. They were willing to allow us to customize the room. They also had lots of activities and opportunities for socialization. It was definitely a close runner-up. The main reason that we didn't pick this place was because the entrance looked that that of an ER or a hospital. It was not particularly inviting. Once you were inside, it was nice, but it reminds you of all the medical problems your loved one may have.

The laundry is on the first floor, there isn't one on every floor, or hookups in the unit, that is a little inconvenient, it's a five story building. The food is a five! She loves the food. It was nicer than some other places we looked at and she loved the view she was going to have. The beauty of the environment there, it was the best buy for our money were some of the reasons we chose this community.