Brookdale Deer Creek

It's been great, they have been so accommodating, Philip Lord and the whole staff are so great. This was the nicest by far of the ones we saw. Two of the things that helped me make my decision were, the others that I went to had everyone lined up in lobby like it was the receptionist's job to look after them and this one didn't have a smell. Dixie Laflair with A Place For Mom was an absolute doll, she helped me so much, she listened to me when I was crying. She was great! She was very knowledgeable. She was an intricate part of making this happen.

Don't be fooled by their appearance! There is not enough professional care to provide the quality of care to the many residents that are unable to adequately care for themselves. My sister was never taken out of her room for any of her meals or for any activity, and was kept isolated in her room. She was paying a nice chunk of money extra for level 3 care that she required but did not receive. My sister was there for less than a week when finally one morning, thank goodness, she had the presence of mind to call 911 for help because after ringing for help many times, Emeritus employees did not respond. The police, however did, and called the para medics. She was brought to the Emergency Room around 10 am - hungry, agitated, and somewhat confused. Blood work was done, she was examined, and then fed 2 lunches because she was starving for food, as she hadn't had her breakfast yet. From the emergency room, she was sent back to Hospice until we could find a group home that could provide the services she needed, and where she is now living and being properly cared for. Emeritus management is presently trying to go after my brother, who signed the Contract as Power of Attorney for my sister, to pay for another month's rent because a month's notice of her moving out was not given, even though the Emeritus Contract says that the resident would be immediately released from the Contract and not be financially penalized when a doctor deems a higher level of service is needed for the resident. My sister's physician provided a letter to Emeritus stating that a higher level of care was needed beyond that which Emeritus provides, but they are not honoring their own Contract. I recently learned that an expose about Emeritus was done on PBS TV's Frontline called "Life and Death in Assisted Living." It accurately describes what Emeritus is about. This is the link for those that want to see it: [removed] I give Emeritus at Deer Creek a half-star rating which is poor, but in my opinion, they should not be allowed to operate as an assisted living facility to even earn a star. I can see them as a retirement facility for active adults that need no assistance whatsoever. Beyond that, they do not measure up and are, in fact, the kind of facility that gives a bad name to "assisted living." This has been reported to the state of Florida Ombudsman authorities.

I'm very pleased with Emeritus, the place itself, the staff, the attention given to Arlene, etc. They have made good on their promise to get things fixed. I would not hesitate to recommend it to anyone.

It was small, and I liked the person that showed us around. Since we viewed, I believe they have changed owners. The grounds were good, not nearly as upscale, but acceptable for our price range.

The care is pretty good. My mother is not used to needing people to help her to do things so sometimes she gets a little impatient when they're not right there to help her. There are some staff members that my mother absolutely adores. They are wonderful and they take excellent care of her but once in a while it's not so great. The activities are pretty decent. They have bingo, movie nights, entertainment, happy hour on Fridays, exercise classes and a lot of other games and things. They take them shopping if they are able. Sometimes they take them out to lunch. The food is fantastic - my mother raves about it!

Very clean,property in good condition, friendly staff, small number of residents.Already have a Memory Care Center in place, undergoing 1 million renovotation

We chose Emeritus at Deer Creek for my dad because of the decent value for the money they give, as compared to other places we saw. Everyone is very nice and very helpful. They have gone out of their way to help my dad adjust. Even though it is independent living they check on him if he misses a meal. There is a stale smell that has lingered since he moved in and when I requested linen service nothing happened 3 hours after the request. As far as activities go, I don't think it's Emeritus' fault but the residents are not that active, so there are less activities because of the less active residents there.