Bonaventure of Vancouver

Very supportive environment. People were offering to help when I broke my foot right after moving in. Lots of activities. The people are the best part. The food is inconsistent but the bistro and pub offer options.

The facility is clean and neat, but the food is terrible, we would give that a -10. We would not recommend Bonaventure of Vancouver to other families. Food is a big deal for the elderly. She has had sandwiches with moldy bread, they have run out of items before all have been served. The meat is too chewy and could cause choking. Everything is buried in bad sauces. It's not even average, it's bad. If moving wasn't so hard I think she'd leave. She does like her apartment and gets food from the store to supplement her meals.

I had to order hospice for my person. Staff made the transition bearable. They were phenomenal comfort to me and took great care to provide my person everything needed. He had a studio which had room for his bed, a dresser, and a recliner. It also had two very large closets. The bathroom was large. The room had a window to the secure court yard. The whole experience starting with A Place for Mom could not have been better. I was finally able to sleep at night knowing he was well cared for.

The staff was welcoming and accommodating. Beautiful facility. The staff(Caregivers ) did their best, but the facility is understaffed. Caregivers are working long shifts and continuous days. The turnover is high. The meals look appealing but the taste of the food is awful.

Shortly after my spouse and I moved into assisted living, I became extremely ill and was hospitalized for almost two months. Since no one was able to take care of my husband with dementia, they promptly put him in their memory care unit. For this, I am grateful. He likes it there and adjusted well so he is still there. In the original apartment that I rented, I found an extremely dirty drawer in the bathroom with a previous owner’s RX and brought it to the attention of management. They said they would take care of it right away, however after I came back from the hospital, the drawer was still untouched. Several times I sent emails with questions to the director, but no response until I resent the original a second time. We only ate a few meals there, but they were always out of something. First, it was ham (someone said they had been out for weeks), secondly they were out of coffee creamer. To our age group that drinks a lot of coffee, creamer is a must for some.

I would recommend Bonaventure because the overall caregiving was very good. I had my favorites and was sad when they left for other opportunities. But no matter who took care of my mom, they were very professional and I could tell that they cared for my mom. The staff kept me updated on things going on with mom even if it was late in the evening. It took a few months for the long term care insurance issues to fall into place, but it did eventually. I think that the one thing that was frustrating was that once my mom had moved in, the communication with both the Executive Director and Assistant Executive Director had kind of fallen by the wayside in that replies to my emails were not answered very much so whenever I went to visit mom, I would drop by their office if they were there and get my questions answered. But aside from that, I was happy with the care and the professionalism the staff exhibited. They checked in with my mom a lot, despite being very busy.

After having Mom there for 2 years and most of the time being sent to the hospital, due to medication issues and continual UTI's. Decided to take her out. She's been doing much better, no hospital visits like she was having, meds controlled and no more UTI's. They touted activities, but most of the time was closed down, every now and then something would go on. Food was terrible at the end. There was floaties in the drinks like they weren't cleaning properly. The director stays all day in her office and never returns calls or emails. The under staff had to deal with all the complaints. Only good thing was an employee named [name removed], you could contact him 24-7 and always responded. They are understaffed and too expensive for the service provided. Sad for such a nice place to have unfriendly management.

We picked this community, because of the sense of care and concern, the director was willing to work with me in a timely manner, understanding my predicament.I would recommend Bonaventure of Vancouver to others seeking a memory care facility for their loved one. The staff has been wonderful to my mom.

This has been a stellar experience. I would recommend the community to others for their loved ones. The staff are caring, affectionate towards the residents, and friendly. There are three meals a day served and the community will try to accommodate requests for food. There are activities available for the residents to participate in.

The process of dealing with the sales person was great. I didn't feel pressured. He was very friendly and attentive and listened well to our needs. The general manager is amazing. I don't know how she does everything she does with a smile on her face despite the pressures of her job. It was really easy to move my loved one in. We used a moving company they recommended, and everything went smoothly. The staff is great. They're paying a lot of attention to her needs, especially hygiene. And housekeeping is ten times better than where she was previously. The food is institutional but edible. They have a lot of opportunities for activities. We had talked about getting her out of her apartment more, and they promised they would try. Some of the follow through on things we've asked for has been slow or we've had to ask twice, but she is well taken care of. If she needs something, all she has to do is pull the call string and they're there.

The first day I checked my friend in here, they went on lockdown due to Covid. But overall, they've really done their best to keep themselves staffed and provide the best service to their residents. There have been bumps, mostly because of staffing, everything from maintenance to wait help. But they've made a good effort in hiring people, and they're almost up to full staff I think. Overall, it's a very good property. It's a little over a year old, and very clean. They have a lot of amenities built in, like an exercise room with state-of-the art exercise equipment, and a movie theater. There's plenty to keep the residents busy if they wish to be. I think the food is excellent as well.

The director is wonderful. She is enthusiastic and loves her work. She's highly involved in the daily care of the residents. My dad loves the food. Some things tend to be a little bit pre-prepared, but overall it's good. They've struggled with staffing, but that's a pandemic struggle that everybody has had. I think overall they do a really good job there. The one place they could improve would be communication with families. And I think that ties back in to the staffing issues. It just prevents them from communicating appropriately with the families.