Bickford of Upper Arlington

the facility is small allowing me as a visitor to know all the staff and vice versa. They're very caring and communicated any issues or concerns. The room sizes are sufficient. We have not felt crowded during our family visits.

Pretty good care facility. Much better facility layout. Much better than the prior facility.

Think twice. Residents coming the food is cold. communicate isn't is best with the staffing, you send laundry to be clean and you don't get your own stuff back.

Sadly it was the rate lock on the room which made it affordable - that was the main reason we chose Bickford. The staff being great was a bonus. They really do care about their residents.

It was a good experience overall but my Mother did not want to be there. We tried out for 2-week respite for a break for me as caregiver.Good recommendation from 'A Place for Mom", I liked the staff; price reasonable.

The interaction/communication with the staff has been very good. We picked this community becasue of the cost, and friendly staff.

My loved one is currently a resident at Bickford of Upper Arlington and everything has been great for him at this facility. All of the staff are great. They get to know their residents and really want the best for them. The cleanliness and friendliness are great. The care services and value for cost are also great. I would definitely recommend Bickford of Upper Arlington to others.

The meals there are very good, however the communication is horrible that needs to be improved. Our loved one has been there for a couple of months and it seems like we are constantly having to reach out for updated. It usually takes multiple phone calls before we get a hold of someone or get a call back. It seems like the people who are in charge are always unavailable

My experience has been during the pandemic. The community has found a way to still have activities to engage the residents. It is a smaller, home like atmosphere. They have caring staff, and a passionate Activities Director. There is a group of staff that is willing to step up and do what the residents need.

Facilities are good -- recently redecorated. Even has an ice cream shop! Staff very friendly. Food smelled delicious. Has memory care unit on one floor.

My husband arrived at Bickford in August last year following the transition from Sunrise. The "old guard" did not want to make the adjustment and thwarted the change in caring style for the residents. The "old guard" basically abandoned the residents and left to go to another Sunrise facility. The "new guard" is wonderful, caring, fun, attentive and life is so much better as the transition to the "Bickford way" is finally taking hold. The "old guard" continue to make contact with the residents trying to get them to leave Bickford, pitiful and emotionally abusive, seems like an ethical breach. I am glad we stuck it out and my husband is living the good life on the Memory Care floor. Thank you to the Bickford staff, you are wonderful!!

Appeared somewhat run down. Seems like there are staffing issues as well. Did not appear to be maintained as well, and there were several vacancies.

I found the staff to be very courteous to my family and was always wilingl to help out and assist when they could. The facilty is always clean while visiting and I’ve always found it to have a warm and inviting atmosphere.

They went through an ownership transition during our 1st 6 months and things have not gone as smoothly as we would have liked. Mom needed in room food service which was an extra (very nice) but very inconsistent

My mother was cared for during the day but at night she frequently sat on the commode for over 45 minutes before getting assistance. That is unacceptable. We were charged for a new carpet after she passed; no one informed us of this cost of $700 nor did I ever get an invoice even though I asked for one. There were other issues ie, staff ‘forgot’ to take her for her doc appointment. I was told laundry was included however that meant sheets only. For the high cost, I expected stellar service.

Since Buckford has taken over we feel the care has not been as good. They said they were making no changes but they have including having the family providingcertain necessities. This is difficult for some spouses. Cleanliness of patients and facility have also gone downhill. We have mentioned several things several time but have seen no changes in our case. Not impressed so far