Auburn Hill Senior Living

This community is beautiful and the staff is engaging. It is a must see with the lake directly behind the community. What a view!!! The residents are out and about which is nice to see. The building is so bright and cheerful. I liked the activities calendar and the fact that the dining director is a real chef. The menu is really good. My mom complains about food in restaurants and has NEVER said anything negative about the food at Auburn Hill. That is a BIG deal. My mom has been in their memory care for 18 months and is very happy.

It is very expensive & now they say there is a $[removed] per month rent increase per year. I wish there was a way to find out costs for each facility before looking at them. I feel like that would save a lot of time when searching for places. They need more staff. Recently, a new management company took over called encompass the employees do not seem to be happy with it. They took away their shift differential pay and two of their holidays and addition to some other things. There's a really nice aid that really cares about the residents and because of this Problem with the new management she may be looking for another job. She is excellent though.

I would recommend to others.

My loved one is currently a resident at Auburn Hill Senior Living and overall things have been great for her at this facility so far. The staff are friendly and helpful. My loved one says that some of the food is over seasoned. I have eaten there before and it was fine. The facility is a little bit expensive, but it's nice and it is lakefront. I would recommend Auburn Hill Senior Living to others.

I have noticed over the past couple of months during my visits with my aunt that things have gotten much better. This is due to the new ED ([name removed]) and the changes she has made. My family and I are excited for my aunt as she appears much more at ease and happy. Management is involved everywhere I go in the building, it’s a breath of fresh air.

The staff at Auburn Hill are friendly and welcoming. The facility is nicely located on the waterfront with a nice view. And I've been fine with the care my loved one is receiving there.

The staff was very helpful in the process of getting my dad a place to live. From the initial tour to the admission day, we have had a great experience.

I would tell others that it is a nice fairly upscale community. They have a great view with outdoor areas. The rooms are light and bright. Overall it is a good place. I wish they had more staff sometimes to assist the residents more.

My loved one was pleased with the care she received. The staff is very good. We did have some issues with end of life hospice care. That was more their chosen provider than Auburn Hill itself. But overall they took nice care of my loved one. We were very pleased with that. They were very conscientious and meticulous about cleaning, especially once all the Covid protocols hit.

The community really makes my loved ones feel cared for. They have a nice patio and a great view and a nice outside area. Communication is excellent. They keep our family well informed. I have cell phone numbers and they reach out to me whenever they need anything. I would recommend this community to others.

Activities they provided before COVID they would bring in parrots and birds for the guest, they also had a kids dance school come visit and perform for the guests. Dad used to be a mechanic, him and the activity director built a model car together. Also providing painting classes. Once COVID hit they had an ipad available for the guest, but can also sit outside and visit. The location is great as well, and we really liked the memory care floor, it is one of the top levels provided. They have big bright open windows that provides a lot of natural light, very inviting.

I would move my mother here as 1st choice. However, I just am having a hard time believing that an assisted living community could meet her needs