Arden Courts A ProMedica Memory Care Community in Susquehanna

The layout and design of the facility are fantastic for people with memory issues. I can tell that my mom is well taken care of physically and the caregivers are all very patient with all of the residence. I am at ease knowing that my mom is being well taken care of.

My husband’s need for memory care came on suddenly when his Alzheimer’s took a great leap forward. The staff was amazing and very knowledgeable, supportive, and understanding of a very confusing situation for me as caretaker needing to nail down care quickly. Within about two weeks my husband had settled in pretty well (though he still asks when he’s getting out!) ??

We chose Arden Courts because [name removed] and [name removed] (admins) made us (wife and I) feel like we could trust them with my mother's life. The observations and interactions with the staff were always positive. They always show care and compassion when interacting with other residents. [name removed] went out of her way and took the time to ensure we had a good education on what we were facing. All of the staff there are respectful, kind, knowledgeable, and caring.

My husband loved the staff at Arden Court and it was evident that they loved him. He was always greeted by his name, the staff were pleasant and friendly. The activities they provided him with were meaningful and fun. Nice live music on Fridays which we both looked forward to. Getting pet therapy and going outside to enjoy our coffee together made our time much like home thank you so much.

Arden was great for my mom, I always recommend them. Staff was friendly and gracious from day one. The whole place inside and out was always clean, including my mom's room. Staff was exceptional and always engaging all residents to make their days enjoyable. Staff were genuine and great with all residents. My mom was well taken care of. The dining experience was great, small and intimate setting so it was like sitting with family. Everything was clean and the food was delicious. So many activities and exceptional staff keeping every one engaged. The cookouts were fun, I was able to grill and bring treats or pizza for the group! Favorite time of day for many. My mom was always looked after, staff were always friendly and really treat each resident like family. My mom was always clean, dressed well and ready for her day. As a family were we're comforted knowing she was on the best place for her at that time. So appreciate all the time and attention by staff and administrative staff. I recommend Arden Courts to everyone. It was a fabulous community with great communication. A great value for the cost.

My mom was living with my wife and I for the past two years. After a fall (we knew this could happen), and a hip replacement we knew she could not longer stay with us. He physical and mental decline was to great. With the help form "A Place For Mom" we found Arden Courts. What a wonderful facility with a caring and helpful staff. I know my mom is in a good place. It is an excellent place for people with memory issues. They keep my mom engaged with daily activities and constant interaction. Mom can move around easily and even go outside to sit and watch the animals. If you are looking for help with a loved one and they have memory issues take a look at Arden Courts, I think you will like it.

I think I gave all 5's previously. I really don't have negative comments. He was there for respite care. I had hoped they could do what I could not-find something that would interest him. Unfortunately, he's probably beyond that, and I don't think he participated in anything. I sense from nursing that he wouldn't be a good fit there due to his large size and potential fall risk. He did fall outside a day or two after arriving and they had trouble getting him up. They do not utilize lifts. They did honor my request for routine Tylenol after that and they were always courteous when I called to check on him. I found the admission assessment helpful and informative. Kind of clarifying and/or confirming where I thought we were in this journey.

They were able to accommodate my need for respite care for my loved one while I had surgery. Everyone was friendly and helpful. I was hoping my loved one would engage in activities, etc., but they were unable to accomplish that in the short time he was there. They were responsive to my daily phone inquiries.

5 for all! I have never known my aunt to be so happy. It is an incredible place. The therapy dog visits are a great highlight, and the universal kindness and good humor of all the staff. We can't believe our luck and are grateful that your org guided us to them. A perfect fit! It is entirely focused on memory care. Built for it, and it works so well. They always finesse confusion and alarm. My aunt loves to comfort others in the hallway and her depression, anxiety and loneliness have disappeared.

They have been exceptional from start through now, almost two years later. They're not cheap but then, who is. They were great in accommodating her during the transition.

When needing a community for our aunt, the people at Arden were fantastic with getting assessments done and making us feel comfortable that we were making a good decision. She was well cared for and loved during her short time there. I would highly recommend Arden Courts for anyone looking for a community for their family member.

From my prospective, they seem like they really care about the residents. My loved one was aggressive and other places would not take him, they have done a good job of getting him under control, while still being himself.

Arden Courts is amazing. Their staff was kind, caring, and invested in my mother's care. I would recommend them and your services to anyone looking!

Overall experience has been good. There were a few hiccups at the beginning, but got them ironed out.

I can not say enough about Arden Courts. They are one of the best facilities we have come across in a long time! From the moment we walked in the door, we were treated wonderful, like family. What a breath of fresh air from some of the other places we toured. The facility is very clean, neat, with an at-home atmosphere. The move in process was smooth and easy. [Name removed], from admissions, was such a pleasure to work with. She went above and beyond to help make a scary transition very easy. They all were so great at helping my grandmother adjust to her new home. The staff are always friendly and greet you whenever they see you. They do everything they can to accommodate us and make the process as non stressful as possible. Not only are the staff wonderful, the facility's amenities are top-notch, offering comfort, convenience and functionality. They even include family members in a lot of the events happening there. I just love this place and I am glad we made the right decision to move her here.

The staff was great. Very friendly, knowledgeable and helpful. The food was good quality. The facility was extremely clean. I would recommend this facility to others.

Everyone from the executive director to the caretakers are very focused on creating a warm and welcoming living environment for the residents. I would recommend Arden Courts in Susquehanna to others.

My husband was asked to leave a West Shore dementia care facility due to behavior. I came to Arden and explained at the time he could present issues. As I explained I was told we are not worried that’s dementia. The compassionate care that was given to him was the complete opposite of the previous facility. I called the caretakers and nurses my angels. The employees there seem to stay there and thus have lots of experience with dementia. My husband had the same caretakers so they got to know him and how to get him to do things like bathing. Arden gave me peace and I knew he was getting loving care. During my husbands last minutes the caretakers and nurse stayed with us as he drew his last breath. Helped my daughter and I in many ways.

I would highly recommend that facility and, the staff keeps me up date with any changes in dad's overall health, they are also very understanding in all aspects. The rooms are not overly big but, he doesn't spend much time in the room, there are activities going on all the time, all to help interaction with others and to keep his mind working. He can also go outside if the weather permits, the facility is very secure. I would recommend Arden Courts in Susquehanna in a heartbeat for anyone looking for memory care.

The team at Arden Courts are professional, caring, and dedicated to their residents and families. I'm so glad we found them to care for my loved one.