Arden Courts A ProMedica Memory Care Community in Pikesville

I work with Arden Courts of Pikesville on a frequent basis and am always grateful for the amazing care they provide older adults with dementia. I love the facility, the freedom older adults get to experience living there, like their gated outdoor space. Their staff is very loving and patient.

I had the pleasure of touring Arden Courts Pikesville last week in search of a memory care facility for a family member. Things were becoming too challenging at home and the time is quickly approaching. My impression of the operation is as follows: The building looked well kept. The staff seemed cheerful and attentive. There were no “unpleasant” odors anywhere in the building- as was experience at other facilities in the area. The residents looked happy, clean, well groomed and engaged. My tour guide- [name removed]. was knowledgeable and answered all my questions thoroughly and thoughtfully. When the time comes, Arden Courts Pikesville will surely be on my list for consideration.

I met with the ProMedica memory care families to present my book, Diagnosis Dementia. The Senior Memory Care Advisor, [name removed], was gracious in inviting me to meet the families and to tour the inclusive community they foster at the ProMedica Pikesville location. The respect and camaraderie among the staff, the residents, and the families were clearly evident in the casual and comfortable interactions during the event adjacent to a beautiful courtyard. Empathetic attention at all levels is critical in eldercare communities. The emphasis on courtesy, comprehensive care, and companionship is present throughout the ProMedica Pikesville memory care community.

To be perfectly honest, her care was horrible. They insisted on attempting to adjust her meds in-house. Weeks later and thousands of dollars of her money for special care aids, and they ended up sending her to a psychiatric facility mainly because the situation was financially untenable. We thought this was going to get done before they would even accept her as a resident. When she returned to Arden,she was extremely diminished and so was placed in hospice. I never saw the hospice nurse until on one visit, she was alone in her home in a soiled diaper, and moaning. Her breathing was labored. I had the aid call the hospice nurse who had him check her pulse ox- it was dangerously low. She was placed on oxygen and the hospice nurse said she was not in immediate danger so she would visit the next day. She died that evening.

I ended up having to move my husband to a different facility. At Arden Courts I was bullied and told I had to get a 1 on 1 caregiver in addition to paying their monthly fee. They claim to be experts in dementia care, but are unwilling to take time to provide the personal care that dementia patients require.

Whenever I have made a request, the staff follows through to make it happen. They are reassuring and competent. The caregivers treat my husband with respect and use humor in their interactions with him. I am impressed with how kind they are.They meet the residents where they are, and do not force anyone to fit the schedule. The home is clean and tidy.

Level of professionalism, caring employees, concern for families as well as residents, extensive and appropriate programming, physical aspects of the building and its outdoor areas. If I have to cite a negative, I'd say that I wish the decor could be freshened up. In addition to being impressed by the staff, I really liked the physical layout of the space—completely different from other places I had visited—and the walled-in, well-designed, easily visible outdoor space that surrounds it. Plus the all-day, every-day activities that engage the residents. And the active comings-and-goings of staff and visitors that make the indoor atmosphere feel alive.

This community is the gold standard for your loved one in need of memory care. All of the staff are invested in the well being and long term care of each client. From our initial admissions coordinator, the executive director to the chef, each care giver the nurses, the activities coordinator, and more each person takes great pride in caring for each client. The medical care coordination is top notch my father now has a psychiatrist, a physician, physical therapy, occupational therapy and proactive nurses that all contribute to wellness throughout the progression of this illness. All of these professionals are on site. I am very grateful for the dedication, my father came from another memory care facility and since coming to Arden Courts they have given him new life and stability which has given our family stability and improved our well being also. THe onsite barber who maintians my fathers hair cuts and beard is an added cherry on top. This is an excellent place place.

It's a very nice and caring place. They get to know everybody very well, and they helped my mother out a lot. The facility is very clean. I never see any dust balls or smell any odors. I would recommend them to other families.