Arden Courts A ProMedica Memory Care Community in Allentown

I did inquire about rate increases and frequency before deciding. I was told once a year approx. 6% increase. After only 10 weeks I received a letter indicating an increase of [fee removed] a month 14.7% increase. I moved my Mother out with the 30 day notice. We loved the facility, the staff and cleanliness but the corporate position on such a huge increase is unacceptable.

What we like the most about Arden Courts is the staff. The staff seem to work well together and seem to care about their residents. I am very comfortable leaving my mother at Arden Courts on Hamilton Ave

Arden Courts seemed to understand my father's unique circumstances and have stood by those commitments. The caretakers seem genuinely interested in helping dad with the difficulties he has.

The workers were wonderful. But they should have had a lock on his door when out. Personal hygiene products, Wipes, diapers disappeared constantly as well as clothing. Would probably recommend though.

When the facility my sister-in-law was at told us they could no longer care for her, we were frantic! But with the help of A Place for Mom, we found Arden Courts in Allentown. Within a day, we met with staff, toured the facility, and made arrangements for her to move in. What I love about Arden Courts is it is a memory care facility ONLY. Staff is trained to care for residents with ALL types of dementia. They meet the residents where they are at in their individual dementia journey. It is a very open design which allows my SIL to roam freely and safely, all day long if she wants. And the staff to resident ratio is really good, too. We visit at varying times and days. Not once have I seem a staff member who does not appear to truly enjoy caring for their resident's. I highly recommend Arden Courts in Allentown.

Although the facility isn't the prettiest or updated, the care there is pretty good. The staff are kind and interested in the residents lives. They know them well, and have good communication with the families. I feel my mother is in good hands.

They were amazing, I highly recommend Arden Courts in Allentown

What has made our experience so great at Arden Courts is the communication. The communication was amazing and the staff members there was always informative. Base on the experience with Arden Courts, we have already recommended them to others and will continue to recommend them.

At times dining areas had new food stains on table or chairs and occasionally my moms bathroom has stains on floor/toilet/lid. The staff has been wonderful, no lacking of care ever seen.

This is our first experience having to work with a facility for a parent. So nothing to compare to when evaluating, but can say we are very happy so far with what Arden Courts has done for our family as a place we feel that can give our mom the best of care and quality of life she can get at this stage of her disease. Did not rate 5. I'm sure the food is good but our mom's diet has been very limited.

Resident may demonstrate behaviors that will be beyond the facilities ability to handle and will require family to hire an aide at an additional expense. I would recommend Arden Courts in Allentown to others looking for memory care.

If I could give a zero I would. Nothing we were promised actually happened. My father was only in Arden of Allentown 12 days. We never got a copy of our contract or receipt for the initial payment although I asked multiple times. We were told that someone would have eyes on him every 15 minutes around the clock and it would be documented - that did not happen. Numerous times we found other residents in his room, included one who was sound asleep in his bed. Also we were informed that a female resident was found in his room and was touching him in a sexual manner. We did not receive a phone call but found out when we arrived to visit. On our last visit we found him in a common area with about 10 other residents in front of a tv and anytime anyone got up to leave a staff member guided them back to their seat and then gave them a snack. On one occasion we saw my father had a large bruise on the inside of his upper arm that ran from his armpit area almost to his elbow. We showed it to the nurse and asked what happened. She acted surprised to see it and asked my father if he fell or what happened. #1 this is a memory care. Why would you think he would remember? # 2. The bruise was on the inside of his arm. How would that happen in a fall. It looked like someone grabbed his arm. #3 Why wasn't it documented? It obviously was not fresh at least a day or 2 old. If they are helping him dress and bath someone should have documented it.

Arden Courts is amazing. It has been a wonderful experience. My mother is much happier here than where she was previously. It has been the best choice for our family - she's so happy. She's always smiling when I come to visit. She's made friends and is always chatting with people. The aides always know her by name and chit chat with her. That interaction has been so important for her. And things are going well!

What we really like about the Arden Courts community are the staff - they are very friendly, some do more than their job requires! The food looks great and my mom notes she has gained weight since she got there- because she likes the food. I love the walkways the facility offers, we can walk inside or outside. I think they are doing a great job with my mother .

When it became necessary for me to find memory care placement for my 74 year old husband, I researched and visited several facilities in the Lehigh Valley. I chose Arden Courts because they specialize in memory care. The small house setting is ideal, with a ratio of 2 staff for each group of 12 residents. The administrators and staff are upbeat and knowledgeable and know each resident by name. The director of nursing is exceptional and works closely with both the residents and their families. The setting was ideal for my husband who is still physically active. We enjoy taking walks on the secure grounds, and I also sign my husband out to visit the nearby places, take him to lunch, etc. Friends and relatives who have visited my husband have all told me they are impressed with the care he is receiving.

We absolutely love this place, it is a smaller community and the residents have the freedom to move inside and outside and on any unit they want. They way this community is set up is that they have two court yards which are very nice, the activities room has a big patio. They have a beautiful salon. The food is very good, very tasty. Our loved one can't feed themselves, so we were told they need figure food. But we haven't been able to visit since COVID. The rooms are similar to a dorm room, our loved one has a private room which is plenty spacious for them. It has a bed with a nice comfy chair and a private bathroom. The care our loved one is receiving is amazing. We were told they give routine skin care checks on everyone, they provide needed products for them as well. What is really nice is that they bring outside vendors in like dentist, physical therapist and occupationally therapist in so they don't have to travel from one place to another. The communication is fantastic we can call at anytime and there is always someone there to take our call.

We chose this facility because I am from out of town, we were short on time and we were impressed that it met all my needs. The room sizes are fine. My dad likes the food. I would recommend Arden Courts of Allentown.

Great place for my father. Facility is clean and functional. Staff is professional, and truly enjoy working with the patients. Clean, airy and bright spaces are everywhere along with outside courtyards. My dad enjoyed his 2 years there and I enjoyed having peace of mind that he was being taken care of.

Great place for my father. Facility is clean and functional. Staff is professional, and truly enjoy working with the patients. Clean, airy and bright spaces are everywhere along with outside courtyards. My dad enjoyed his 2 years there and I enjoyed having peace of mind that he was being taken care of.