48 Independent Living near Facilities Clatsop County, OR. Page 2

Good provides nutrition, prepared to please a large group, meals are good. Our staff is exceptionally kind, thoughtful, gentle, caring, attentive. Our house is neat and clean. There is an atmosphere of "family" here that is rarely (if ever) found.

The facility was fine. Clean and well maintained. The issues we had were due to it being too modern for a person Mom's age, 96. No landline phone or cable tv. Cell phones and streaming to get the channels she used to watch. Very difficult to teach someone that age to stream. I have friends my age that have trouble‚ it really was frustrating for her. Her after surgery, life was hard on her. The activities were okay. Not as many as the facility she came from, but that was independent living. The residents at Holi don't seem to be as interested in activities. The housekeeping was good. The lady we always saw clean Mom's room was wonderful. A very nice and helpful lady who always kept mom's room clean. The people who helped Mom with her daily living were also very kind. Always cheerful and Mom liked the vast majority of them. The move in went smoothly with no problems. The food was probably better than we heard about, but not what I would say is a strong point. The daily specials were often something that older adults would probably not choose if they had a choice. Their secondary menu selection was very poor. I personally would not have been happy with most of the food and meals myself. Where Mom came from, and where we moved her to, had menus that are far superior. All that being said, we are thankful that Holi stepped up and sped the process along when she was discharged from rehab. That's another story. I'll never forgive the insurance company involved. As far as recommending them, my Mom's situation was unique. Finding a place for her with her medical need was tough. A person with an Ostomy issue has a big obstacle in finding a place. Other than that, she was active and really missed her old life doing things. From my perspective, a lot of the residents that we saw were closer to nursing home than assisted living. We would tell people that. We wouldn't just badmouth them.

In general our experience has been positive. The residents in the community still need an outside advocate to follow up on their requests. The staff communication has been responsive to the family if we have questions or concerns. There are some concerns with the delivery of meals due to the lack of staff. There are times the items aren't what the community says they are going to have for meals. The residents do have choices in addition to the special of the day. There are three meals a day served to the residents here.