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Willow View Gardens Assisted Living and Memory Care

2025 North Bush Street, Santa Ana, CA 92706
3.0
Review Score
62 reviews

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Becky - Child of resident/client
5.0
Would Recommend Them

Its a good place. They provide a good service. My mother is really thriving there. The staff is very friendly. My loved one is picky but she seems to like it and say "it's good" and she is gaining weight. This is a huge deal for us. From what I have gathered they have exercise activities, brain games and have them do interactive games that they do on a regular basis. They also have a movie night.... Read more

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About the facility Willow View Gardens Assisted Living and Memory Care

Willow View Gardens Assisted Living and Memory Care in Santa Ana, California is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Tell us your senior care needs

Senior Living Options Offered

Assisted Living
Assisted Living
Assisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.
Memory Care
Memory Care
Memory care facilities provide housing, care, and therapies for seniors who have Alzheimer’s disease or other forms of dementia in an environment designed to reduce confusion and prevent wandering.

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Amenities at Willow View Gardens Assisted Living and Memory Care

Health Care Services

Memory Care
Incontinence Care
Medication Management
Non-Ambulatory Care
Staffing & Ancillary Services

Meals & Dining

Low / No Sodium
No Sugar
Vegetarian
Guest Meals

Room Amenities

Respite or Short Term Stays Offered
Wi-Fi/high-speed internet
Ground Floor Units
Air Conditioned
Cable or Satellite TV

Facility Amenities

Dining

Café or Bistro

Transportation & parking

Complimentary Transportation
Property Convenient to Public Transit
Resident Parking Available
Transportation at Cost

Pets

Weight limit 16-20lbs
Dogs Allowed
Cats Allowed

Common areas

Outdoor Common Areas
Indoor Common Areas
Barber Shop
Beauty Salon

Recreational areas

Billiards Lounge
Fitness Center
Game Room
Movie or Theater Room

Services

Housekeeping
Beautician
Laundry Service / Drycleaning

Memory care

Wander Guard or Similar System Available
Secured Community

Languages spoken

English
Spanish

Activities

Devotional Activities On-Site
Visiting Chaplain or Priest
Catholic Services
Other Religious Services

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Reviews
for Willow View Gardens Assisted Living and Memory Care

Write a Review

3.0

Review Score

Review Score

62 reviews

3.0

Out of 10


5 star

31%

4 star

41%

3 star

20%

2 star

4%

1 star

7%

62 reviews

A Place for Mom has scored Willow View Gardens Assisted Living and Memory Care with 3 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Willow View Gardens Assisted Living and Memory Care has 62 reviews with an average "overall experience" of 3.8 out of 5.

How we score communities
Cleanliness

4.0

Friendliness

4.1

Meals & Dining

3.0

Care Services

3.9

Activities

3.8

Staff

4.0

Value for Cost

3.9

Overall Experience
19
25
12
2
4
Date Submitted
0
0
1
Reviewer
1
38
23
0
Care Received
3
59
41-60 of 62 reviews
Sort by

1.5
Anonymous - Loved one of resident/client
Memory Care
July 1, 2015

My mom was there for a year. She had laundry mix ups. Her clothes, jewelry, bedding and ID missing. [removed]. People there make u feel it's u fault if u complain. The price is good, but u get what u pay for. Look around when u tour the place . It's really dirty. The managing staff ( I've dealt with) is young and not professional. I have to say there are a few nurses that are great. There are of course some staff members who also do a great job. I believe it is the upper management that has not given proper training to the few who need guidance. I would not recommend hollybrook from my experience. I pulled my mom out and she is happier. There are many places out there, take your time to find the right place. I was desperate, and I regret I wasted time and money.

Read More
Cleanliness

2

Friendliness

3

Care Services

2

Activities

3

Value for Cost

2.5


5.0
Anonymous - Loved one of resident/client
Memory Care
June 2, 2015
Verified Review
My brother seems to like it here.

My brother seems to like it here. I haven't heard any complaints, about the food or anything else. That is a good thing! It's clean and the staff is friendly. Really he is adjusting well, and we like it. It's working out well.

Read More
Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
Anonymous - Loved one of resident/client
Memory Care
May 29, 2015
Verified Review
very pleased

They are very friendly, and they do an excellent job caring for my father who has dementia. They handle him very well. They told me that it would probably take him about six weeks to get settled in and comfortable there, and they were right as he is in that phase of it now. They have been very helpful and I am very pleased with them.

Read More
Cleanliness

5

Friendliness

5

Care Services

4

Activities

5

Value for Cost

5


3.5
Viviline - Loved one of resident/client
Memory Care
April 6, 2015
Verified Review
Caring Staff

I think the staff at Hollybrook is caring and kind. Sometimes communication is lacking and there are frustrations-disappearing clothing, mixed up clothing etc. In memory care it is difficult to monitor everyone even second. But I think they really try to work with the residents in what can be a very difficult situation. My mother has been there about 3 months and while it has been a very hard transition, she does like the staff.

Read More
Cleanliness

3

Friendliness

5

Care Services

4

Activities

3.5

Value for Cost

4


4.0
Anonymous - Loved one of resident/client
Memory Care
March 24, 2015
Verified Review
4 stars

Nothing bad to say good place

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


5.0
Anonymous - Loved one of resident/client
Memory Care
February 19, 2015
Very Happy

I am so happy we chose Hollybrook for my Dad, they have been great from my first call in through move in day and have really taken great care of my Dad.

Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Loved one of resident/client
Memory Care
February 19, 2015
Very Appreciative

My Dad lives here, we are so grateful for all of the support we had from every employee at Hollybrook from the day we moved all the way up to now. I can't say enough about how happy my family and I are that we chose to move Dad here.

Read More
Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


5.0
Anonymous - Loved one of resident/client
Memory Care
February 12, 2015
Verified Review
Excellent Community

I have nothing but praise for this community. All of the amenities exceeded my expectations. The community is clean, friendly and a great value for the amount. The care services and activities available are excellent. My Mom is extremely happy there. We made a great choice!

Read More
Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


4.0
Anonymous - Loved one of resident/client
Memory Care
October 8, 2014
Verified Review
Nurses friendly, location convenient, range of activities

My mother is happy there. The nurses are very friendly. They call her by name. They know me as well. Everything overall is very good. The location is very convenient; right between my sister and me, so we are both able to visit on a regular basis. They have different group activities; bingo, movies, gardening, they have weekly trips to go out to shop.

Read More
Cleanliness

4

Friendliness

5

Care Services

4

Activities

4

Value for Cost

4


4.0
Family Member - Loved one of resident/client
Memory Care
September 2, 2014
Verified Review
They do a very good job,

They do a very good job, it's clean and the staff is really friendly. It's one of the less expensive places, and they are very attentive, and responsive. They could use a little more variety, with the activities. She says the food isn't very good, and the variety isn't great for someone with a limited diet. She says it's not very tasty. They have been very nice though, and we are happy with them.

Read More
Cleanliness

5

Friendliness

5

Care Services

5

Activities

3

Value for Cost

5


3.5
Loved One - Loved one of resident/client
Memory Care
August 27, 2014
Verified Review
I loved everybody there, they were all kind and wonderful.

I loved everybody there, they were all kind and wonderful. I had a problem, because they placed her in assisted living, after her assessment. They thought she would be alright there, but I didn't think she was doing alright. The doctor wrote a prescription that was as needed, and the community was not able to use discretion about how much to give and when, and I felt like the result left her over-medicated. They can't change the prescription and they have to do what the prescription says. The facility is really nice, and I would do it again, but I would have insisted she go to memory care.

Read More
Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


5.0
Bill Chamberlain - Toured community
Memory Care
August 15, 2014
Verified Review
Hollybrook, an excellent adventure

The ladies who took us on a tour were very nice and concerned about my mother well being. The facility was well kept and bright. The staff was always friendly and interested in us. Over all I was very impressed with Hollybrook and look forward to my mother bring able to get in. She is still in rehab. Our questions were answered quickly. Our needs, as well as my mothers needs were addressed and we were assured that whatever she might need to make her stay comfortable, would be taken care of. I feel secure in the knowledge that she will be well taken care of.

Read More
Cleanliness

5

Friendliness

5

Care Services

5

Activities

5

Value for Cost

5


1.0
Family Member - Toured community
Memory Care
June 26, 2014
Verified Review
Not Impressed

I visited here with my mother, and was not impressed. The location is not great, and there is a lack of parking. Some of the staff we talked to did not always seem knowledgeable, especially when we asked them specific questions. When were were shown the memory care unit, we saw residents doing some activities. However, these activities seemed staged just for our visit. These were also the only residents we saw during our visit -- only staff was around otherwise. It is an older facility, so some things are not very up-to-date. When we sat down to discuss things with the staff, they talked over my mother and to me instead of taking into account what she had to say. It took them two weeks to call me back and give me an assessment of cost, which did not include some basic things (giving my mother her medication, etc.). Overall, it had a very strange atmosphere, and we were very disappointed and unimpressed.

Read More
Cleanliness

2

Friendliness

2

Care Services

1

Activities

1

Value for Cost

1


4.0
Anonymous - Loved one of resident/client
Memory Care
May 5, 2014
Verified Review
Hollybrook is a pleasant, active community for seniors needing assistance.

Staff facilitates the residents to interact and participate in activities or at least be in the community rooms with others rather than just sitting in their rooms. Staff was most helpful during move-in and getting things in order such as getting the TV to work properly, running line for oxygen unit up and around to prevent tripping, etc. Appreciated that several residents shared how long they had been part of the Hollybrook community and that they enjoyed living there. Loved that residents actually order from a menu at each meal and place their orders in the same manner as being at a restaurant. Funny smell when you first enter but the rest of the facility is OK. Residents' artwork is displayed in the hallways and pictures of the residents are placed near the doorway so you can learn names and faces as well as where someone's room is.

Read More
Cleanliness

3.5

Friendliness

3.5

Care Services

3.5

Activities

3.5

Value for Cost

3.5


4.0
A Place For Mom Customer - Toured community
Memory Care
November 7, 2013
Verified Review
Bright, open friendly, Food...

Bright, open friendly, Food/snacks available any time, Breakfast 7am-9, open menu, options Open seating, would need to share room.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
Granddaughter - Toured community
Memory Care
September 24, 2013
Verified Review
Mis-Quoted the Care Charges

They were very friendly at first but they really underpriced the care services when I asked what the maximum amount I would pay in care charges would be. The first said $500 and then later they quoted us at $1500 and that was a couple of days before we were getting ready to move my grandmother in. I called a couple of times about this and asked them to call me back right away. They never called me back. I was very disappointed in their response.

Read More
Cleanliness

5

Friendliness

4

Care Services

3

Activities

3

Value for Cost

2.5


4.5
Cindy - Loved one of resident/client
Memory Care
August 21, 2013
Verified Review
Mom's new home

I'm glad I selected Hollybrook Senior living in Orange I love the staff and my Mom is doing well there!

Cleanliness

4.5

Friendliness

5

Care Services

4.5

Activities

3.5

Value for Cost

5


4.0
Virginia - Loved one of resident/client
Memory Care
August 7, 2013
Verified Review
small memory care portion

My dad was there for about two weeks. I liked the facility and the people. It was small and more intimate. They weren't qualified to handle quite his state of dementia so he had to move to the memory care. The hallways is only thirty feet long and my dad is not that bad. It was too closed in for him.

Read More
Cleanliness

4

Friendliness

5

Care Services

3.5

Activities

4

Value for Cost

3.5


4.0
A Place For Mom Customer - Toured community
Memory Care
April 29, 2013
Verified Review
The facility looked nice, h...

The facility looked nice, however, it is further than I had hoped.

Cleanliness

4

Friendliness

4

Care Services

4

Activities

4

Value for Cost

4


3.0
A Place For Mom Customer - Toured community
Memory Care
April 24, 2013
Verified Review
seems nice

seems nice

Cleanliness

3

Friendliness

3

Care Services

3

Activities

3

Value for Cost

3


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Frequently Asked Questions about Willow View Gardens Assisted Living and Memory Care

Willow View Gardens Assisted Living and Memory Care offers Studio and Semi-Private. Learn more.

A Place for Mom has scored Willow View Gardens Assisted Living and Memory Care 3 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (714) 541-3357 to reach a resident at Willow View Gardens Assisted Living and Memory Care.

To reach a resident at Willow View Gardens Assisted Living and Memory Care call: (714) 541-3357



The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior’s specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom.

A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.