Town and Country Manor

I am in the process of finding a new place to call home for a relative in CA. Town and Country Manor was highly recommended by a family friend. After speaking with [name removed], this facility is definitely on my top 3. There’s a sense of warmth, kindness, and compassion you get from the her and the staff. You can feel they truly care.

I've enjoyed every day I've lived here. It has been 12 years and I have met good and friendly neighbors. I like the campus where I enjoy walking. I love my apartment, the meals served and wonderful service provided by the staff.

I moved into Town and Country Independent Living. 7 months ago. I couldn't be happier with the choice of a retirement home. Town and Country is very well run with a great staff. Friendly and helpful. I looked at a number of retirement homes. Including Town and Country and I believe Town and Country is #1.

Town and Country Manor is a christian community and everyone is nice here.

I would recommend this facility to my best friend. It has become my home where I have met so many friends of diverse backgrounds. We have grown to care about each other and are well cared for!

Long story short no problem!

My first experience at Town and County was feeling of "Peace". Also the charming lady's were wiping down the 6" base boards. Town and County is extremely clean!

My mom is not happy with the caregivers. She said she feels like she is in a prison. It is sad that a few workers can ruin the experience and one particular LVN thinks she knows better than the prescribing MD!

The staff is great and very helpful. They all are very kind to my dad. Part of the challenges is that primarily the housekeeping and kitchen staff speak Spanish, so my father's ability to communicate with the rest of the staff, including his account management team, is somewhat limited. More diversity within that organization would be helpful. I would recommend the facility to others looking for quality care for their loved ones.

Dad’s move to Town and Country was this August. The entire process has been amazing and nothing short of a miracle. The communications with [name removed] is so pleasant and she is very responsive. We are very please with the facility, ground upkeep, food, and services. This place truly serves the elderly well and we are thankful.

Town & Country is such a beautiful place. The rooms and common areas are a great balance of sophisticated and classy and warm and welcoming. I have yet to meet someone on staff who doesn’t have a smile and isn’t incredibly friendly. You can tell the people who work here like to work here and care about making the residents’ experience the best. I also love the cafe and the Starbucks, which just feels like little extras that aren’t “necessary” but make this place have an edge over other options for the quality of day to day life it brings. Anyone would truly be lucky and happy to live here!

The facility and staff are great. My father is primarily Spanish-speaking and there are a few people in the facility that he can communicate with (2 front desk people and maintenance/food staff) and they have been very kind. It would be great if there were more bilingual staff and activities available. I would recommend this facility for its cleanliness. There are definitely some gaps in security, and overall bilingual support.

Wonderful! Exceptional! Well run! We picked this community, because of the size of room, amenities, location, and cost. Faith based was a big bonus although not advertised. My friend is very happy with community support and fellowship and administration.

Staff and everyone is very kind. Need better communication between moving parts. Also need to track residents more when they leave and come back. They should be signing in and out every time. The doctor services need improvement. Mother requested a visit/call and needed medication but it took them 3 weeks to get back to her.

We absolutely love this community. The staff extremely friendly ,caring, and thoughtful. My mom had no issues with anybody there. We chose this community because the location is close to my home and the price was reasonable. The upkeep of the facility is great. They are constantly renovating and updating. I would absolutely recommend this community to other families.

High staff turn over and no ability to age in place. Plus, in assisted living there is only one care taker per 17 people.

Feels like a luxury hotel as you enter the lobby. Independent living buildings very clean. Reminded me of a cruise ship. The assisted living area was somewhat smaller and not quite as updated but still nice. I did not notice much interaction between residents and other than front desk staff, did not see many other attendants. Pricing at $5,195 for the type of care mom needs. Overcall clean cheerful place.

I have had two family members and one dear friend live at Town and Country. I can't recommend it highly enough. The staff is excellent: caring, professional, and trustworthy. I sleep well at night knowing that they are there. Communication with the staff is terrific. If there is ever a concern or an issue that needs to be addressed, they will contact me or I can easily reach out to them. Because the staff is so friendly, the atmosphere of the entire community is warm and friendly, as well. My father-in-law just moved in two weeks ago and he has been received warmly by residents and staff alike. They continue to develop new programs, like their new Memory Classes, that have made a huge difference for one of my relatives. Soon they will expand their food selections with a Bistro and their physical therapy dept. by adding an indoor pool and other resources, They have gone above and beyond the call of duty when an emergency situation came up and they are extremely accommodating and understanding with the families. From all my research, there is no better value for the money and no better care anywhere in Orange County.

The staff members at Town & Country Manor are very accommodating and friendly and it is a clean place. The only concern or issue is the food there. I think it could be a little more home-made and healthier.