Clearwater at North Tustin

Small but lovely facility. Engaging staff. Proximity to my own home, availability for Memory Care residents to venture outside without an escort (compared to another facility within convenience/proximity to my own home).

All 5's! But we had to take my dad out because he escaped from the fenced memory care area by going around a corner, dragging a bench to the fence and using it to climb over the fence. He is very spry. The found him wandering in the parking lot and ascertained what happened from security camera footage. They told me they couldn't accommodate him. After trials and tribulations, he is now staying at his girlfriend's house with in-home care 4 hours a day. And his dementia has improved significantly! Probably because he's taking his medicine and eating properly. Also because it's not Alzheimer's.

The facility is somewhat new and they still seem to be figuring things out. Our experience at the memory portion of Clearwater (called Clearbrook) was a crazy roller coaster ride (e.g., health, security and hygiene challenges) with so many things that probably could have been avoided or managed. Over our 6 or so months there, we were repeatedly told things should improve when a management position was filled. Like other residents and their families, we moved our loved one out. Based on our experience, we had significant concerns about their resources (not enough employees, turnover, training, level of outside agency temps, etc), lack of confidence in the management team and their accountability. [removed]

My mother was a resident at Clearbrook, in the memory care building for 4 months [date removed]. It was NOT a good experience. I knew after 1 month, it was the wrong place and I regret not moving out sooner. The monthly fee is $[removed] a month for a single room – at that price, this place was a huge disappointment. Unfortunately, I was not unable to get the $[removed] placement fee back. Just because you pay a lot of money, that does not mean you will get good care but because this was such a bad experience, I feel compelled to warn other families. PROS: Nice grounds, activities and the use of Clearwater assisted living’s restaurant and church. CONS: Low number of staff to resident ratio, lack of protocols, processes & documentation, Safety complaints, lack of transparency about the services their staff can do. WARNING: Do your homework before considering this facility so you understand staff limitations & their staff-to-resident ratio. they are a “social” model, NOT a “medical" model