Willow Bend Assisted Living and Memory Care

Toured many places and all were great, ended up with best fit location for our loved one.

We had a good tour experience at Willow Bend. I liked the facility and had no complaints with anything I saw. We just had a personal preference for a smaller community.

This was a nice community but the prices were very high and did not work out for us. This was a nice community but it was just too expensive.

We had a great tour at Willow Bend. The facility was not as modern and shiny as another place we looked at, but it looked like a facility that was going to offer a really nice standard of care. The price point was in the mid-to-high range out of the places we toured.

I think the facility is absolutely beautiful, and the staff are all fantastic. It is obvious that the people are not only great at what they do, but that they truly care.

Great Place!

This is one of my favorite places. The staff are friendly and easy to find. Food always looks good.

We had a good tour with Willow Bend, it really seemed like a great facility. The reason we did not go with them was because the pay is more "al a carte" rather than all inclusive, so the range of what it could be each month was too big and we would not know exactly what to budget for.

Willow Bend is a beautiful building and facilities. However, the food is quite inconsistent as sometimes it is quite good and other time it is very bad (undercooked bread/rolls, way too much salt, etc.). Some of the staff are very friendly and helpful while others are not. Some staff work very diligently but there are others who look like they are always trying to get out of work. I have rarely seen the top administrator walking around the building to just check on things as she is almost always just in her office and seems to not be around several work days each week. I also do not see her in the evenings or weekends at all when she would benefit from checking in on the workers on the various shifts so she would know more about what is going on in the facilities. She is not always very friendly and when I talk to her she doesn’t listen well and makes me feel like she doesn’t have time to speak with the residents. The general communication with the residents could be better and more consistent. It would also be nice if the residents would all receive a regularly updated staff and resident directory. I am concerned that there has been a high level of staff turnover in recent months. Almost all of the top staff have recently left to take other positions, many of them citing that they were unhappy with the top administrator. There was also a very long period of time when there were many vacant resident rooms and this was concerning to me.

Willow Bend went through some tough times as so many others did during Covid-19. But a wonderful staff has been built and wonderful care is provided. The food is ore prepared by the best chef in the country.

Great place

Patience

Our family was supposed to have an in person tour with Willow Bend but the meeting we had prior to the tour took way to long and cut into their next appointment so we were not able to tour. We were a little disappointed but they people we talked to were very nice, they gave us great advise and questions to ask at the other communities we were visiting.

This was probably my 2nd choice. Great information, great connection. Unfortunately we couldn’t do an on-site tour there, which was kind of the deciding point. They showed us a video snippet, but you just don’t get a feel for the atmosphere that way. That’s not a reflection on them - it was just the Covid environment. I had a great conversion with the medical director and administrator, and Willow Bend was a very close 2nd.