Wickshire Countryside

I would highly recommend Wickshire Countryside to others looking.

At first meeting seemed very nice, place was clean, and they were referred. Bad decision. Poorly trained and immature staff.

I would tell them there has been a decline over the past 3 months. Hopeful with the new ED, things will improve overall. Census has decreased, and staffing is reflecting that. Food quality is subpar which is a change since admission.

The nurses were fabulous, but the admin was terrible. The care given by nurses was good-but seeing a doctor and getting meds was terrible. We were told there were monthly outings that never happened. We spent [fee removed] for two months of care and it was not good. We needed them in a pinch so we didn't have a choice at the time. It was great at first but quickly changed. They told us it was a Medicaid facility, which it is not. The communication was terrible. We never even received invoices or information on what to do when we were moving out. They charged an extraordinary amount of money for little to no service sadly. We have since moved my mom to[community name removed] and are so pleased! They are amazing!

[name removed] passed away [date removed]. He absolutely loved it there. Thank you to everyone who helped him while he was there.!! Everyone was awesome! I had the most contact with the ladies at the front desk. Wonderful people! And the maintenance people.

My Dad pushed his call button on 3 occasions and he felt it took 20 minutes for them to respond. Once he had fallen and when the aid finally got there she asked him"What do you want me to do?" They run out of options for the main course at dinner and I spoke with the head of dining room and did not get any help. They nickel and dime the residents for everything. No I would not recommend them. I would however recommend Trinity Place in Pasco. Wickshire did seem to have several activities available but my Dad only went to the daily devotions.

From the beginning tour to the move-in day, the staff has been wonderful in helping us get our mom's new home ready. [name removed] was extremely helpful and knowledgeable. My sisters and I bugged her a lot. She was quick to respond and always helpful. We're looking forward to having our Mom transition to a safe, nurturing, and caring place. All the staff we've met so far have been lovely.

I would suggest there is some room for improvement in communication from staff as I found this to be a little lacking. Overall I would highly recommend this facility. My sister was treated beautifully. She just moved out last month to be with her daughter in another state. I am so happy to have had your help finding this home for her. All staff were so kind and loving to my sister. The staff that I interacted with were always kind, helpful and more than willing/wanting to help my sister.

The staff at Wickshire Countryside was amazing. [Names removed] and the other Activity Director are top notch. The staff was great. Communication with the family was clear and transparent. I would recommend this facility to others.

It was super frustrating to not have anyone greet or guide my sister when she moved in, especially when we were told she would have someone show her the ropes for her first 2 weeks.

I would tell others looking into Wickshire Countryside that all of that staff here are very friendly and helpful. Although the response time for the aids tends to be a little slow. The food seems to be very high in sodium. They also often run out of food that is on the menus. Overall I would still recommend Wickshire Countryside to others.

The services are basic. Anything above food in restaurant, Laundry and house cleaning is an up charge. People need to be aware. For instance Level 1 is a $[removed] up charge. It should provide bathroom help, two showers a week, and putting to bed and getting up. They will only provide this if the resident pushes the button to ask for it. They are not proactive in getting resident up or into bed. My father didn't understand to push the button and slept and soiled in the chair many nights. People need to know they have basic services. No medical personnel on staff except for one who is the head of the department. We were sold on many things that did not come to fruition and learned after what was offered or not offered. My father has fell out of his chair and I wasn't told. He pressed the button this weekend to say he was having a hard time breathing. They have no medical staff but didn't even call hospice to let them know. Overall I am not impressed with the services, but I don't know if that's the same everywhere.

We picked this community, because It wasn't quite as expenisve as others, it was very close to my home,and they offered military discount. The biggest problem that we had is getting the sponsor to interact, with my loved one. We waited a few weeks, and there was one contact within two weeks. They could have done a lot more to make my loved one feel invloved. My loved one did not feel welcomed. In addition, the food was terribe. They have two elevators, and one was completely unusable for most of the time that we were there.

I chose Wickshire primarily because they are able to provide more skilled nursing than the others. Mom is not mobile and needs assistance to get in/out of bed and typically doesn't get to the bathroom, so she requires more care than the others would have been able to provide. Mom hasn't been involved in activities so I can't really rate that and the value for the money I don't really have a comparison although it was priced lower than other facilities I've toured. I will say that mom seems very happy there and the hospice people that come to take care of her have said it's one of the nicer facilities they go to -- I would say that's positive feedback!

We had to move my grandmother out after only 5 weeks at Wickshire and I was highly disappointed. Prior to admission to their memory care unit, I was told they could handle her needs if she were admitted with hospice care for additional help and she would be able to age in place there. They sent out a referral for hospice (at that rehab center she was at) before transferring her and she was placed on hospice at this time. I was explained that this was "extra help hospice" not end of life hospice by the admissions person from Wickshire. This was not accurate. Hospice stated that she would not be able to have anything but palliative care. Immediately after she moved in, wickshire was not able to physically care for her properly. They were having trouble transferring her as a 2 person max assist and bathing her. Hospice started doing bed baths only and Wickshire staff started leaving her in bed most of the day. They were giving her finger foods because they could not provide the staff to feed her, yet staff was feeding two other people. My other huge disappointment was that we were informed she would be receiving physical therapy and they had the 3rd party company on site. This is one of the main reasons I chose this facility. PT was one of my top priorities which I made well known. This was also not accurate information sales team and they over promised and under delivered. They should have never admitted my grandmother as now I know she really needed a skilled nursing facility. They also have no activities on the memory care unit. They sit them in front of the TV and half the time it isn't even working. They also do not clean the tables after every meal only once per day. We had brought in a tervis with a straw for my grandmother to drink from and upon moving her out I found it was so disgusting and never cleaned and she was still drinking from it that day. The straw was literally filled with gunk. I am thankful for the staff that were caring and kind enough to be honest with me despite the administration telling me they should be able to handle her needs. I would never recommend this place to anyone. I am just happy I moved my grandmother out before she declined any further or she got hurt because they didn't have the staff trained or equipment to handle her.

They need a better evaluation process. They did not place our loved one in the correct section. He should have been in Memory Care and not Assisted Living. He was covered in feces and urine every day, to the point that we removed him from the facility. The staff were friendly during onboarding, but there were too many missed steps, and there was a lack of communication. Plenty of other residents looked happy and safe and clean. So if your loved one is mobile, it seems like it could be a good place. It was just not the right place for our loved one.

Wickshire Countryside is 110% better than the last place my friend was at. He's very happy here. The people are very friendly, so much more than the last place. It's more of a family atmosphere. The staff are pretty easy to contact if you need something. The food is fairly good and generally picky eater approved. I wish he would get more involved with the people there. But he has a group he sits with at meals. And they offer various activities, including holiday parties, and they have a Super Bowl party coming up. He's really been enjoying the on-site library.