The Preserve at Clearwater

The memory care unit here is absolutely wonderful. The guy who manages the unit and his approach to dementia care is impressive. His staff aligns with this thinking and they do a great job with the residents. I expected the transition to be extremely difficult but everyone on the staff just made it so easy for us and we really appreciate that. They do offer both shared and private rooms. I would definitely recommend The Preserve at Clearwater to others looking.

The staff at The Preserve at Clearwater have such a positive approach to dementia care. I am so fortunate to have found just the right place 2-1/2 years ago for mom to flourish. Mom is always alert and smiling, showing those dimples, and is clearly liked by by her caregivers. The facility is clean and has remained Covid-free during 2020, and has opened family visits back up while other facilities have been forced to wait. So happy!

The preserves kept my friend as a prisoner for 2 months with a 24 guard. He escaped with the help of a lawyer. He is his own guardian. The food was terrible. The room was cell- like

My Mom was in the Preserve this past year until her recent death. She was always very clear that she never wanted to go to a "nursing home". She was highly educated and had traveled the world. When we arrived at The Preserve she was immediately taken in by the beauty of the place. She found the other residents to also be well educated and primarily all professionals. Initially she was engaged and social. During these months she enjoyed the wonderful variety of activities offered; the music, BINGO and visiting animals. A speakers series is available, arts and crafts, trivia and a monthly talk by a resident sharing their own life story - just to note a few of the options. The pool is wonderful, the grounds are beautiful, the pond is serene and the neighborhood is private. We always spoke of how it looked like she'd moved onto a cruise ship. The large welcoming reception area and the coffee area, the open dining room and the intimate neighborhood block areas for each resident's apartment made getting to the apartments here easier and much less confusing than any other facilities we found when we were looking. With time Mom began a significant cognitive decline and became caught in a no-man's land of not really belonging in either an ALF or a Memory Center. She could be rude to the staff and wanted to remain in her bed or apartment since she realized she couldn't remember anyone's names and sometimes felt confused. The care the nursing staff, the aides, and all the various support staff provided her was remarkable. They were kind and gentle and attentive to her and her needs - even when she was not always gracious in return. (which she was unaware she had done) She was always clean, she always had food and drinks available to her, her doctor was always kept in the loop and her meds were monitored and dispersed appropriately. The aides were gentle and thoughtful and often checked in on her when she chose not to join an activity. When we entered this concerning decline the nursing staff was so kind to us as a family and taught us so much about this terrible disease. Even as times became tough, Mom always spoke of how kind the residents and the staff were and how beautiful her apartment was. My family appreciates the care our Mom received at The Preserve; the beauty and simplicity of the facility. the variety of activities, the kindness of other residents and the excellent medical and personal care provided to her. We appreciate the continuing education we received from caring nurses and aides. We highly recommend The Preserve for senior care.

The Perserve at Clearwater is one of the most up to date design buildings to meet all of the needs of its residents. It is spacious, bright, clean and can withstand a hurricane five. It has nurses and care 24/7. The staff is caring even when you are not around. Not only do they have an Assisted Living but they also have a fully staffed Memory Care facility. The Staff have social hours for the residents and entertainment brought in for sing a longs. Sunday afternoon is always a big treat its 'Ice Cream Sunday day'. If a resident needs to be taken to a doctor or to the VA arrangements can be made with the front desk for them to be taken. When my dad was dying, the Director who took a liking to him spent time with him playing soft music and rubbing his hand, to this shows the quality of people/staff the Perserve has, very touching. My mother was there for 3 years and my dad for 5 years.

I went on a tour here and the staff was really nice and helpful. They answered all of my questions. It was nice and clean. It had a nice courtyard area. The residents were up and active. This was my second choice, It is important to me that there is a front desk person and they didn't have one here.

The staff at this community are attentive and hands on with the residents. The food is good and they offer a tone of daily activities. The community is clean and up to date. I would highly recommend this community.

Staff turnover is a problem. They are disorganized and poor customer service. You can ask for specific help with something and not get it. They don't clean the residents rooms very well and lose the residents personal items, like clothes and towels. People are poorly trained and so they can't keep anyone very long. Incompetent employees.

My parent has Alzheimer's and was stayed in the memory care facility here for a little over a year. I looked into many facilities and this one stood out from the others. However after time, the level of care declined to where I was concerned for my parent. I can not say for certain what the cause was however I can tell you that I am not impressed with the new director that took over in 2014. I spoke with her to give her a chance to address some of my concerns with my parents's care and she suggested I give her two weeks to resolve them and she would follow up with me. That time and more passed and nothing changed and she never got back to me. It was not until weeks later when I gave notice he was leaving, she was very responsive. There are some great people working there. The activities director is spectacular. Many of the nursing assistants are incredible, however there seems to be some favoritism under the nurse manager and staff is encouraged to be neglectful and lazy if you are in inner circle of hers so that work is easier for them. Ironically, it is the nursing assistants outside the head nurse's inner circle that truly care about and take care of the residents. Some of the concerns I had were that they would not do things unless I asked, such as trimming nails that were close to becoming infected, shaving, showers where rarely given and often it was obvious that my parent had been in the same clothes for multiple days. Stains and messes in the apt floor were never mopped. This facility is new and they have a great customer facing marketing team. However this facility is all looks and no better and perhaps worse than many others and costs much more. In summary, I feel it would be dangerous to leave a loved one under the care of this facility unless you make frequent visits and constantly request and remind these people to do their job.

I really like Inn on the Pond. The people there are super nice and we have been very pleased with the experience.

This is a wonderful facility. The people, particularly the Marketing Director, Lois Miller, are top notch

A Place for Mom is a wonderful resource. I ran into a few problems along the way and my advisor Mary dug in and found the information and solutions I needed. My mother is now in a wonderful ALC. I recommend A Place for Mom to everyone.

I’m very pleased with them. I’d give the friendliness a six. They are very caring and there is an excellent quality to the staff. Food was excellent! They are extremely well planned. Its very new. The way the neighborhoods are laid out is very good for the elderly. There are no long halls.

new community, very nice grounds, interior is beautiful. good choice of apartments. this community is one of the few places that offers Kosher food.has Friday night services. should check this one out.