Whitney Place at Westborough

Whitney Place is first class all the way. My parents live there in the same room and I live out of state. I never have to worry about their safety or security knowing where they are now. The staff is beyond phenomenal! The care, the concern, and the compassion each employee provides is outstanding. [names removed] are so empathic and work hard with families to find the right place for them. I cannot speak more highly about this place and our family is extremely grateful our parents are there.

I would say it was a very nice place. And I would recommend it.

The hospital did not catch that my loved one had actually had a stroke the day before they moved her to Whitney Place, even though I told them that something was wrong. The nurse at the hospital would not listen to my concerns. I also told the people at Whitney Place that something was wrong and they worked with us helping to change meds (which I thought at the time must be the problem.) Everyone was kind and compassionate. The PCA was so kind! Speaking softly and encouragingly - when she didn't know I had just arrived and her back was toward me, I actually startled her when I spoke. I was so very relieved to know that when family wasn't around, the staff was wonderful. The nurses kept in touch with me almost daily, giving updates and asking questions. And they did have quite a challenge since we did not know what had brought the change to my loved one and she was declining quickly. I would certainly recommend Whitney Place to others.

My parent stayed on the memory care floor for over a year. As she declined, we noticed her care dropped also. She wasn't bathed, She ran out of clothes and her laundry was piled high and on one occasion at around 8:30 a.m., I found her soaking wet in pajamas and a dark room. This is after breakfast! Did they forget about her? We also noticed that the CNA's would sit behind the desk and the residents would be down the hall in the lounge watching something on TV. Their activity calendar was not followed at all. Occasionally, a new activity staff member would show up, but the turnover was ridiculous, so they never lasted. We moved her out and she has been at an amazing facility for the past year and they are amazing. It's like night and day. I also found out though, through a staff member that actually also works at this place and already knew my mother, that she fell often at Whitney and it was never recorded, not was I notified. Disturbing. Be wary.

Completely understaffed. I am repeatedly told that the staff does not have time. For example, Visiting hours are Wednesday and Friday for 15 minutes from 1:00-3:00 pm. The reason? They don’t have staff to walk patients down. There is only 1 staff person monitoring guests regardless of how many visitors. (And if patients aren’t with family- what are staff doing inside?????). No weekend visits allowed. They seem to think this is ok that working people cannot visit their loved ones. And 15 minutes? I am so sad.

The community did a good job of keeping my mom safe and there have been no cases of Covid-19. They don't communicate with the resident's families well enough. We receive almost no communication or information about my mother's care. We have to reach out ourselves and ask the direct in order for us to get anything from the staff.

When my Mom moved in I could never have imagined a time where I wouldn't be able to visit her but COVID-19 has changed the world. We know that she is in the best possible place and is getting the best possible care in these uncertain times. I cannot say enough wonderful things about the staff at this facility! They are skilled, loving, caring and take care of my Mom just like I would - they are now an extension of our family. Thank you to all!

Whitney Place is good for people with mid dementia and can still function on their own. Staff is hands off and not overly attentive. Sometimes they argue with the residents. Duties are assigned and followed per their role. For example, there is an Activities person who does social groups, painting, singing, etc. The care taking staff do not participate in activities, rather they do daily care and serve the food. Care Coordinator is fantastic and keeps a pulse on what is going on.

In the 4 years my mother was a resident at Whitney Place Westboro the care and food went down-hill considerably. Most (not all) of the aids are very task oriented and not compassionate. Care NOT resident based! In my opinion the staff is not adequately trained to understand dementia and the varied ways it affects people. Don't let the fancy outward appearance of the facility fool you. Care, communication and compassion are greatly lacking. Management staff changing constantly.

I had a nice experience with my tour of this community. Everyone was nice, and kind to my family, and I. The community was nice, and clean from what I saw. The staff I met was nice, and helpful. They answered my questions, and my tour was a good one overall.

Whitney Place at Westborough was a very nice and clean community that we toured. The staff was very friendly and knowledgeable and answered all of our questions. We chose another community that was a better match for our needs.

My mother has recently made the move into this community and so far we have no complaints of how things are going for her. The property is clean and they have a great activity program that I am hoping she gets involved in when she feels up to it. The only complaint that she has seems to have is the meals. They need some improvement in the quality and taste.

It was a lovely facility. However, it was really small and they few rooms available. I didn't feel my mother would be happy here.

This community seemed clean when we took our tour. The staff were nice, however they did not seem at the same level as the community we chose.

I can't say enough good things about Whitney Place! The people here are wonderful, and they just walked me through the whole process and made everything as easy as it could be. I highly recommend them!

My mother has great care at this community. The staff is excellent in everything they do to assist her. They offer her alot of activities for her to participate in to help keep her active. Excellent choice of meals that she is happy with the variety. We highly recommend for great care for loved ones.

My mother-in-law recently moved from the independent living at [Removed] to the assisted living area. Every single employee was incredibly helpful and upbeat throughout the process going over and beyond to see that she had what she needed. Each request was met with smiles and help. It gives me such confidence to know that she is being so well taken care of.

The staff are very caring and attentive. The food is excellent.

At Whitney Place, the Tapestry Program for seniors with memory loss has been a caring and helpful experience for my Mother. She shares a companion suite with her "new friend" after many years living alone. The well-trained staff and management team provide a variety of activities and outings that make everyone happy! The food is good; the facility and grounds are clean and beautiful. I would choose it for myself!