New Horizons at Marlborough LLC

The cleanliness on the memory care side gets a 2 and if we could give the value for cost a 0 on the memory care side, we would. Whenever I visited dad in memory care- it didn't seem like anyone was paying attention to the residents. Once my father was put into memory care- costs skyrocketed. My parents couldn't afford it. Memory care allowed my dad to GET OUT at one point. We have moved both mom and dad into different facilities. It was a total pain. And NH is holding onto the deposit until January so they still have the [fee removed] they owe my parents. It's infuriating.

It wasn't for me, but it may suit you just fine. We picked this community because it was cheap buy in with return and close to family.

The place always smells clean, not at all like "old people" smell! Staff very friendly and helpful if asked. Nice apartments; all of them slightly different and unique like the individuals who live in them!!

The staff is always friendly and accommodating. Anything that Dad needs, they make sure to take care of him. He loves it there. The move-in process was easy. There is constant communication with the family whether it is through a newsletter or a telephone call, if needed. His meals are amazing. The quality of the food is delicious and he loves it. We would 10 out of 10 recommend New Horizons at Marlborough to others.

I would recommend their memory care.

The staff at New Horizon's at Marlborough is amazing, from the front desk staff to the maintenance and cleaning staff. Everyone is friendly, helpful, and kind. The move in process was simple and seamless and they even let us borrow carts to bring in furniture! I ate dinner there once with my father and the food was delicious. Dad is always saying how great it is and the variety is good, too. We would and do recommend New Horizons at Marlborough to anyone that we can!

There seems to be not enough staff for [name removed]. The aids don't come at the appointed time consistently. The red shirts are amazing, the dinner staff is amazing, the front door staff is amazing so pretty much. It's a great place I would recommend it.

My spouse and I are currently residents at New Horizons at Marlborough and the experience has been great so far. The staff at this facility are all wonderful and attentive. The facility and our one bedroom apartment are both very nice. The food is good. There are lots of places to walk around outside. We like it here very much. I would recommend this facility to family and friends.

Everyone there (residents and staff) are kind and cheerful. The amenities are very impressive for the price. I've had a little trouble getting some questions answered / issues addressed but am attributing this mostly to just the start up/phase where I'm learning who to talk to, when and by what means. My parents feel pretty happy there, and lucky - they are 2 months into their residency now.

It is a nice, well kept facility with friendly staff and good meals, a good value. They were sub contracting care to [removed], which was poor. They have since switched providers. Sadly my father died at the end of September so I can not comment on the new care provider [name removed].

Our loved one has not moved in yet so we have had no experience with the meals and dining or the activities - but the reason why we picked New Horizons at Marlborough was because it was the most suitable for our loved ones needs. It really made a great first impression

My loved one is in the assisted living building. It's important to know going in what that entails. So there is no emergency medical care, and you have to have your own doctor. They do provide some medical services, including a podiatrist. Just be aware that if an emergency happens, they call 911 and are not able to do anything for your loved one. The service staff is a little pushy. They want things to be done the way they want them done. Outside of those parameters, they still do things but might be a little grumpy about it. They do seem very caring, but just a bit pushy. Basically they keep really good track of the residents. The activities are good. The food is fabulous. And ultimately my loved one is doing really well there. Also, they have a low vision group and some related equipment, which is great if your loved one has vision problems.

Our loved one have not been there for very long but so far everything seems to be going really well. The cleanliness was a huge thing that stood out to us. We were so impressed by how fresh everything was, and its very well decorated with fresh flowers. We haven't been able to eat meals there with our parents because of the restrictions but overall the meals are good. Sometimes they say the portion sizes are two small but they do get a three course meal. Another thing that we loved is how it has a pool, garden and greenhouse. It is like a mini vacation for your loved ones.

The staff have been very helpful. They've listened to everything we've had to say and all the questions we've had for them. They've done the things that they could to get our loved one involved. She's actually eating, which is great because she was hardly eating when she was living alone. So the food must be pretty good. I would recommend New Horizons to other families.

New Horizons at Marlborough is a beautiful, wonderful, lovely and clean community with a great staff team and contracted care givers.

This community is a 5+, we have had a very positive experience with New Horizons. At the moment they have no positive cases of COVID. They have done an exceptional job of taking care of the residents during this time. The staff members are amazing. It was evident during the times when we would visit how caring the staff members were to the residents. They really made us feel welcomed and comfortable. New Horizons is a very reasonably priced assistant living option and covers everything our loved one needs. They have a basic package you can chose from, as well as other package should additional services be needed. Our loved one is being fed three meals a day, and we have really seen a huge difference in her health since she moved into New Horizons. The feedback on the food is excellent, we can also experienced this while there as a lunch guest. Our loved one is very happy here. The communication is amazing, we get weekly reports about how the community and residents are doing. We really could not be happier. Their process during this COVID-19 pandemic has been exemplary - and at this time they are allowing visits by appointment. The staff escorts all outsiders in the facility to manage the flow of people of people and maintain the health and safety of the residents. The facility has many great open spaces where you can go hang by yourself or socialize with the staff and other residents. An example of their fun activities is cookie Tuesday’s where the staff delivers fresh baked cookies to all the residents. They also have a weekly activities board that shows you all the daily activities for that week. In the past, pre-COVID they would bring in outside talent like bands, and on Friday nights they have wine and cheese. They are currently starting to bring back movie nights. They also have a paint studio and a nursery. I believe this community is set on 30 acres, where there is a chapel. It is really gorgeous, and there is truly something for everyone at this community.

They have had zero cases of Covid-19 at the community and have been doing an exceptional job protecting the residents. Up and down the spectrum of staff at New Horizons, they have been very open, transparent, and communicative about sending weekly information keeping families up to date on what they are doing to keep residents safe. The services have been great, although cut down during the pandemic. Compared to other communities in the area, New Horizons is a great value.

hi, New Horizons staff is helpful and dedicated to making things right. I have found they listen to you and do their best to make it right. The community offers many activities and trips so one can choose whichever is of interest. In the 420 building there were many occasions to talk with and meet other independents. I have since moved the newly opened villas because this apt included a patio. So, there is much for anyone to do or participate in. Also, perspective residents usually talk with another resident to answer questions by a non staff person. this was a great choice for me. thank you for your help, [name removed]