Vitalia Rockside

Mostly friendly staff. My dad's needs are being met. Not perfect, but being met. Based on the experience we have had so far, we would recommend this community to other families.

Generally fine. Some operational and staffing management issues and responses to requests have taken more than a single report or request. Then finally addressed. Management fine but trickle down actions slow. Facilities excellent. Restaurant service outstanding. Wellness care generally above average.responsive Management open to listen and quickly pass along concerns.

Very disappointed in the care at the facility. The response when my mother pushed her emergency button was a half hour. When she was to return to her apt. After a short stay in the hospital Vitalia said she was not allowed back. We had to scramble that day to find another facility. This was a violation of her rights as a resident of Vitalia. They were very uncaring and would never recommend Vitalia in Seven Hills, Ohio.

My mom is currently a resident at Vitalia Rockside and she is doing GREAT! She is very happy, with only a few bumps in service. The inside is great, however there are Geese outside that leave droppings all over. Especially on the Assisted Living community patio. Someone-janitorial perhaps needs to wash if off often so that the residents can enjoy the outside without having to dodge the droppings. From the front desk to the aides and nursing staff, the friendliness is great. Sometimes my mom says that the dinner isn't that good. Maybe dry. But for the most part, she likes it. Breakfast is always good. The activities are great. They always seem to have a well balanced list of things to do. The value for cost is good. They raised the rent to be able to keep employees, however it still is a problem... much like everywhere.

I would recommend Vitalia Rockside to others. The housekeeping is good, except that the dining area is not cleaned enough. The meals are not set for older people all the time. They need more comfort food and not so much spicy food. My loved one is in independent living, so I'm not sure how communication with the family is.

The staff is very friendly and always in a great mood from what I have seen. We picked this community because it was closer to my house and had very accommodating staff..

The staff that I have dealt with at Vitalia Rockside are very kind and helpful. The housekeeping is great and they're always on schedule for apartment cleanings. The food is okay, but some of it is too spicy and some of the sauces are too fancy for older people. They make the food that corporate approves, but should go more with recommendations from the people who live there. Overall, I would recommend this facility to family and friends.

The Community itself seems very clean however sometimes in my moms room I see crumbs on the floor after cleaning staff has come and gone. Her toilet is not cleaned near enough. Laundry service has been great on the other hand. The staff members have always been friendly. It has gotten much better than months ago. My mom was going through a lot medically at that time. Perhaps I expected more. Ones self has to be the best advocate for their family members care. Sometime things by staff are overlooked and must be questioned. For most part my mom really enjoys her meals. Most times very good but sometime she comments food being late and or dry. She loves sitting with her new ladies friends though. Though mom doesn't participate in them all, they do offer a lot I feel. For overall value, I'd have to say 4.5 compared to other communities in the area. A 5 would be given if there were no issues at all.

The food was very good in the beginning. The activiites were better around the holidays, but it has tapered off a bit. They need to improve on communication and be swift with their actions to medication management and scheduling physical therapy and occupational therapy. The facility is very clean and nice. The care fees are a little expensive. There should be a higher quality, for the prices that they are charging. Other than that, things is great.

This facility is great. The only complaint is the food, it's sometimes spicy which is hard for older people. They do housekeeping every other week and they do a pretty good job. They offer a good variety of activities and amenities. Mom is happy with them. They also have a fun happy hour every Friday and do themed foods for holidays or special occasions. The staff is very nice, though they seem short staffed in some areas, but that's everywhere right now. My dad only lasted a few days at the last facility and mom only lasted a little bit longer. This one is a much better fit. I would recommend them to family and friends.

The biggest reason we chose Vitalia Rockside is because of the full kitchen inside the villa apartment our loved one has. She is able to do all of her own cooking which is great. The community is very clean but they could use a few more maintenance guys. Our loved one has not participate in the activities but we hope she does soon because they seem to have some fun things going on. Based on our experience so far we would recommend this community to other families.

The staff is very friendly, very patient, and willing to work with your loved one. Everything is nice and clean, it appears to be very organized. In regards to transportation, they always take my father and are with him, there are no problems there. Everything to me is excellent!

The Vitalia Rockside community is fitting our needs so far, it is a relaxing community and the staff have been really friendly and attentive to our moms needs. So far we are finding everything to be very positive.

The community is neat and clean and the staff is very friendly. I would like to see more variety with the activities. I would recommend this community for independent living based on my experience

We chose Vitalia Rockside because it was newer and it offered more discounts at the time we were looking. The room sizes here are pretty good. It is hard for them to keep staff members and the turnover rate is pretty high. Overall it has been a good experience and I would recommend them.