Village at Proprietors Green

Having to look for an assisted living facility for a family member became somewhat of an emergency after the death in the family. We chose "closeness" to family rather than looking around and comparing the choices. This turned out to be a BIG MISTAKE! After they receive your $[removed] deposit, you feel "locked in". Please take my advice, shop around, visit other facilities, ask a lot of questions and then...don't trust what you are told. Go and visit often to see the day to day operation. There are BIG DIFFERENCES!

The family's overall experience with Proprietor's Green was a positive one. I believe that the overall value for the cost was good. The staff was extremely friendly and helpful and was always knowledgeable about my mother's specific needs. The one significant area for improvement was with the meals/dining. Early on in my mother's arrival, the staff paired my mother up with other residents that my mother did not get along with and it was addressed to the staff and nothing was done about it which made for an unpleasant stay. My mother often told me stories of instances where what she ordered for her meal was not provided. I also experienced this when I went to pick up a meal for her on one occasion because she wasn't feeling well. The meal that was provided to me was not what she ordered. Although I offered to go back to the dining room to make it right, my mother would just say, "Don't bother, I'm used to not getting what I order".

It was expensive, but my mother had a positive experience there. Toward end of life, my mother was often challenging. The staff had the ability to roll with that. A majority of the employees really had their heart in it. We very rarely ran into red tape. We always felt there was an open door policy for making things right.

Beautiful facility & apartment units, nice schedule of activities, friendly, responsive & helpful staff, friendly residents, primary dinner options (only meal offered to Independent Living residents) need upgrading/improvement, transportation offered is often booked 3 weeks out/need more drivers. Overall good, would recommend except would note food is ok & needs improvement.

Have many social activities for the independent living residents. Very clean and well maintained living areas. Overall a pleasant experience for both the family and the resident. Being away from him and knowing that he is well taken care of is a comfort to me. [Name Removed] and the staff are friendly and caring about each resident My father enjoys his movie club and having coffee with other residents in the morning

I would definitely recommend to others. Now that my mother has been living at this facility for a few months, I can see that wverything that was discussed with the sales team has been as stated. They don't just say things to get your business, they back it up with their performance.I believed this community to be one that is thriving and the monthly fees were a good value for the services provided.

Units are very large. Friendly & responsive staff. We picked this community because, it's a larger community, layout of building, decor, staff, close to relatives. They also have a full large kitchen.

I have been living at Proprietors Green for a few years now and am so happy that I made the right choice. I have made new friends and love the food and activities and the staff are truly kind and and caring. There is always something going on to keep us busy. Would not want to be anywhere else.

The communication with the family is very good. If there are any mistakes the community takes responsibility. They have done a good job at making my loved one is comfortable, social with other residents, and feels at home. There are three meals a day served and there are choices for the residents to choose from. Some of the activities available are concerts, outdoor picnic dinners, games, exercises, and more for the residents to choose from. The maintenance team is responsive to requests made by the residents. There is a loud hum when the heat comes on in the apartments in the community. The community stated this is consistent across the board and they are aware of this noise.

My mom loves it there, I have no complaints! She's receiving all the care she needs. She loves the food and thinks they're delicious. My mom does every single activity that's on the schedule. They're really good for her and they keep her busy. I would definitely recommend Village at Proprietors Green. The residents there are very friendly and the staff are very friendly too. They'll make sure you have what you need. They are also responsive to emails and calls. For example: her trash hadn't been taken out, but they made sure her trash was taken out right after that. They're great!

The activities were cut back due to COVID, but before that they had music entertainment almost every day, they have a fitness center. We have a dining service every night. The rooms are very nice as well.

The community is clean for the most part, but there is some odor on occasion. The staff has done a very good job remaining in communication with us during the Covid-19 pandemic and have showed a lot of compassion and caring. They have done a good job with protecting the residents from the virus and have stayed very ahead of it. Every time they see my in-laws, they stop and talk to them and get to know them. They have a very nice rapport with their residents. They have been very responsive and caring when my in-laws need assistance and work with them as best they can to accommodate for their needs. They do offer a variety of activities, such as bingo or outside musical entertainment.

Truly a caring place where we can sleep at night knowing our family member is safe and happy!! The staff is wonderful and Mom has settled in and is smiling all the time. I would recommend Proprietors Green for your loved one.

Very disappointed in the care of our loved one. They do not have good communication between their aides and nurses. Very disappointed in the fees they charge for “ assistance “ once your family member gets moved in. You definitely need to be involved in the care , or lack of, at this facility.

Disappointed with the care of our loved one. They do not “ assist” in just about everything your family member might need unless you pay additional fees. If you decide to put your loved one here, please make sure you check on their services are actually being done. A pro- active family is a must.

My sister in law is enjoying her time in this community. It is a great facility with kind people. All her needs are being met, and she has even made some new friends. I know she is safe, and in good hands. They have good staff, and they have been friendly, and kind. One of our concerns have been that when she needs supplies. It takes them a long time to order it. Also we were told they provided transportation, but when she needs it they are reluctant to provide it. Other than those issues, everything is working out pretty well for her since her move to this community.

I have a family member in the Assisted living here currently and the experience has been a very disappointing and frustrating one. While the aides and nurses themselves are kind to residents, we have been frustrated with the lack of communication with family when it comes to billing for services. Charges show up on the bill that we did not authorize. I'm told services occur that my family member said do not always happen. My family member has been unhappy with the food and is less active socially since we moved him to Proprietor's Green than he was at a previous facility. I love the location, but I have lost faith and trust in them overall.

I visited this place with my parents, who were looking for Independent/ assisted living. This was a beautiful facility, everyone was really nice and welcoming. The residents we spoke to were very happy there. The independent living apartments were upscale and spacious.

It has been a little bumpy at first, but it has all been worked out. The staff is wonderful and does a great job with my uncle. Also he loves to go to the dining area because him and his friends get to talk. The food is good as well. I like that they have so many activities that the residents don't have time to not be active.

My parents love living at Village at Proprietors Green. Everybody greets them by name and they are very welcoming. They love the food. They have non stop and a lot of variety of activities. The cleanliness of the community is impeccable.