Truewood by Merrill, Henderson

This facility has been great and we're really happy with our choice. The staff is really good. I really like them, they're pretty great people. You can tell that they like being here. They're very close knit and it feels like a family here. The family/community feel is very strong at this place. One thing that I've been impressed with is that the staff always seems to know where all of the residents are and what they're doing at all times. They're always aware, but still give the residents their space. I think that's really great. Also, there doesn't seem to be a high turnover in staff at this facility, compared to other places that I have experience with. They also try really hard with the activities. Mom is in Memory Care, so it can be a challenge. What's great about the activities here is that my mom is and feels included, even if she can't always participate. Housekeeping is good. Communication with the family is really good. I feel really blessed that mom is here. I would absolutely recommend them to family and friends.

I would like them to be a bit more proactive when it comes to monitoring my loved ones cognitive decline. I picked this community because, they had a great available room, lots of activities, and the people seemed like my loved one would like them.

As a Hospice RN I was fortunate to have been assigned to Merrill Gardens Memory Care Facility from 2019 through 2021. My job was to provide symptom management, and comfort focused care to residents at EOL, in collaboration with the wonderful staff in Memory care. The facility director, Med techs, care givers, and ancillary staff are a dedicated group who treat residents with dignity, respect, and with highest level of compassion. I wouldn’t hesitate to entrust one of my loved ones to their care, knowing they would be in the best of hands.

On a scale of 1 to 5 each category they earned a five. We were very pleased with this facility. The activity Director for the memory care was fantastic and would send me weekly emails with photos of my mother doing various activities which was so helpful. We moved a few months before we went back to Vegas to get her so the photos meant a lot to me. The facility was always clean and bright and I love the circular architectural style of the memory care cottage as opposed to a dark hallway that I saw in other facilities for their memory care.

This has been a fine experience. All the staff were very nice and wonderful to work with. The only complaint I have is with the food. They didn't offer a lot in a way for meals. The residents used to be allowed to order anything from 7-7 and this changed. Nothing was handled with the food due to favoritism with the chef and the manager. There was a resident's meeting and the council leader took the complaints to the Manager and nothing was done about it. The apartment was nice, and the young ladies that cleaned the rooms were very good. The activities offered were good.

My loved one was not there for very long. I really liked the head nurse, Michelle. We were in kind of a sticky situation with hospital admissions, which was not at all Truewood's fault. So my loved one did hospice at Truewood and passed relatively quickly. It was as good of an experience for our family as could be expected. considering the circumstances.

We chose Merrill Gardens because of the staff members, they were very helpful, open and giving. I would tell others to just make sure to go in and meet the staff, it is really the people who make all the difference in a facility. They know my mom by name and my name, the care is is very personalized. I would absolutely recommend them.

The staff is very good. We've been having some problems in the dining room, and the staff has chipped in to help. People are friendly and cooperative. My apartment is just what I wanted and was expecting. I like the exercise class, which they have 5 times a week. They started showing movies, and I like most of what they show but not all. I don't care for bingo though. They bring in outside entertainment twice a week, and they let me play the piano, which is wonderful.

Terrible food. Food service is cheap not high quality and not worth what the residents pay. Memory care food is even worse. It smells absolutely awful. High staff turnover. Consistently understaffed. I view it as a money grab rather than a caring community. The most helpful caregivers are the ones who tend to leave and are one day just gone. Not enough activities. Residents are "evaluated" by a nurse via a question based test with a view toward cold heartedly moving them into the smaller "memory care" building into small shared rooms with strangers. food service since COVID downgraded, never brought it back to what it used to be, taking advantage of residents. Memory care is a locked building, no walking paths, just a locked courtyard. So depressing. Patients wander the halls with a vacant stare ... all levels are stuck in memory care together so those who are not too badly off are shoved in with others who have no idea what is going on. Way to make your loved one downslide faster.

The community has a lot of activities available for the residents. I would recommend the community again for others for their loved ones. My loved one loves the nurses and the community has easy access for the residents and families.

Clean, open layout, small rooms. Nice prices right now, expected to go up significantly shortly. Assisted living feel, can see an independent person feeling trapped.

I think that the room size for the money from what I've heard about other estates is good. Merrill Gardens is in many high expectation cities, so I assume they're meeting client demand. The staff have been very responsive, both to our loved one and our family. They know what's goin on. The move-in was impeccable. Communications about Covid have been very transparent and regular. I'm grateful my loved one is safe and well, and well cared for. We've experience more dementia-related care than physical, but they've been supportive and kind. They've handled her medications well, as well as transportation to medical appointments. With activities, they've resumed what they can when they can.

The community does not do what they tell you they are going to do and do not care about your loved ones. My loved one fell twice in 3 months and they do not check or respond to her needing help. I would not recommend this community to others.